Call Analytics

Installation is a breeze - we're eager to assist you via Webex

Customizable reporting for call history, capacity utilization, quality & statistics

Auto-synchronize with CUCM devices, end users, and more

Search, track, report, alert, schedule, email, & relax

Instantly Search & Report on CDR

  • Search & report by Party Number, Device Name, Department, End User, Hunt Group, Call Queued Duration, Redirect Reason, Cause Code, Video Codec, and much more...
  • How many calls went to Voicemail? Who has been making international calls?
  • Create multiple search sets that contain one or more search criteria for either broader or more granular reporting

Receive 911 or any other call based alerts

  • Quickly find out who dialed 911, when, and where? Variphy's alerts will provide End Users details, location, IP address, department, etc.
  • Configure CDR search parameters to trigger an alert on long distance, total call duration, queue durations, failures due to capacity or bandwidth issues

Cradle to Grave Reporting & Visibility

  • Track the complete call flow for each call in one single report
  • Visualize the Cradle to the Grave sequence showing related calls "before" and "after" within the same time period searched
  • Identify sequence events such Transferred, Forwarded, and Conference calls

Call Volume and Analytics per Scenario and Time of Day

  • Total Calls, Abandoned Calls, Voice Mail Calls, Answered Calls, Transferred Call, Two Way Video Calls, Not Connected Calls, Forwarded Calls, Queued Calls and More...
  • What's the peak, low, and average abandoned and voice mail rate?
  • How many calls to the call center are not connecting per hour?

Calls By Scenario Per Hour of Day

  • Per end user, device, directory number, device pool, or many other options
  • When is our busy hour of the day?
  • When is the slowest hour for inbound support calls?

Total & Average Call Counts, Percentages, Call Durations, Ring Durations, Queue Durations, and other Call Statistics

  • What percentage of the inside sales agents' calls are lasting longer than 30 seconds?
  • Which hour has the highest abandoned and voice mail rate?
  • What's the call center's average ring duration per hour?

More CDR fields only from Variphy

  • Variphy will provide you with additional CDR fields such as: Department, End Users name, Device Pool, IP Address...
  • No manual spreadsheets to maintain to identify users for directory numbers
  • CUCM information can be uniquely and automatically incorporated into reports

Group and summarize data by CUCM end user, directory number, device, partition, device pool, cause code, etc.

  • What is the call history for a particular user, extension, device, department, or group?
  • Organize and group all calls to the main number by which receptionist or agent answered each call
  • Search by department, end user, directory number, or device name

User Roles & Permissions

  • Support Multi-Clusters, Unlimited User access
  • Select User's login privilege by roles, clusters, reports
  • Active Directory Integration

Automate it. Schedule it. Email it. Done.

  • Automate your call history reporting with scheduled delivery
  • Email or FTP
  • PDF, XLXS, HTML, or CSV

Recap

Variphy's Call Analytics lets you quickly search call detail records in your UC environment in seconds. Variphy gives you a multitude of CDR search criteria and reporting options to choose from, including options to group and organize search results, as well as the ability to identify and include charts, analytics, and statistic options.

Reports can be generated on the fly or scheduled for automated email or FTP delivery to HR, management, or other groups on a scheduled basis. Imagine having a monthly, weekly or daily report, showing outbound/inbound call traffic, calls to emergency services, international calls, and/or calls to the help desk or call center agents.

Every organization is unique. In seconds, we can help you customize your own CDR Reports to meet your requirements.

 

Next in Call Analytics by Variphy...

Capacity Utilization Reporting

  • How many Peak Call Streams are being used?
  • When are your busy days?
  • What is the Average Call Stream Utilization percentage?
  • Learn more >

Summary Top Calls

  • Options to view summary calls by Top 5, Top 10, Top 20...
  • Summary on inbound/outbound calls, Dialed numbers, Completion Cause Codes
  • Hyperlink to drill down for more information on the calls

Call Volume and Analytics per Scenario and Time of Day

  • Total Calls, Abandoned Calls, Voice Mail Calls, Answered Calls, Transferred Call, Two Way Video Calls, Not Connected Calls, Forwarded Calls, Queued Calls and More...
  • What's the peak, low, and average abandoned and voice mail rate?
  • How many calls to the call center are not connecting per hour?

Calls By Scenario Per Hour of Day

  • Per end user, device, directory number, device pool, or many other options
  • When is our busy hour of the day?
  • When is the slowest hour for inbound support calls?

Total & Average Call Counts, Percentages, Call Durations, Ring Durations, Queue Durations, and other Call Statistics

  • What percentage of the inside sales agents' calls are lasting longer than 30 seconds?
  • Which hour has the highest abandoned and voice mail rate?
  • What's the call center's average ring duration per hour?

Recap

Variphy's new Call Analytics & Statistics Reporting for Cisco CUCM CDR lets you quickly build reports that contain only the call scenarios and data statistics that matter to you, and in your desired presentation format.

Reports can be generated on the fly or scheduled for automated email delivery to HR, management, or other groups on a scheduled basis. Imagine having a monthly, weekly or daily report, showing outbound/inbound call traffic, calls to emergency services, international calls, and/or calls to the help desk or call center agents.

Every organization is unique. In seconds we can help you customize your own CDR Reports to meet your requirements.

 

Next in Call History Reporting by Variphy:

Trunk Utilization Reporting Learn more >

Overview

Variphy Insight is able to provide Capacity Utilization Reports for any CUCM device or group of devices, including SIP Trunks, gateways, voice mail ports, IP and analog phones, etc. Capacity Utilization Reports utilize CDR data to produce time of day charts showing the concurrent call activity (both inbound and outbound) for the selected CUCM devices.

Report on Route Groups, MGCP/H323 Gateways, PRI/T1 Trunks, SIP Trunks, Voice Mail Ports, or any other CUCM device

  • Produce charts revealing concurrent call activity for 1 or multiple devices
  • Discover peak date and time of day utilization windows
  • Use configurable custom capacities per device to identify utilization percentages

Total combined device utilization for multiple devices

  • Average and peak utilization
  • Total calls and utilization percentages
  • Date and time of day utilization charts

Utilization details and charts for each device

  • Average and peak utilization
  • Total calls and utilization percentages
  • Date and time of day utilization charts

Want More CDR Reporting?

Learn about more features in Variphy's Call Analytics Reporting >

Call Completion

Call Completion Reports enable you to search and report upon call data using Cisco specific cause codes. Reporting on cause codes can identify which caller terminated the call and why. Cause codes can also assist in isolating critical error conditions such as trunk capacity limitations or insufficient bandwidth issues. Of course you can also schedule and email Call Completion Reports automatically.

Call Quality

Cisco Call Quality Reports enable your Call Management/Diagnostic (CMR) data to be searched via participating device, or directory number, with thresholds for voice quality metrics that you establish.

Maybe you've unsuccessfully tried to replicate end user quality issues, but were they really experiencing bad voice quality? How do you know where and when the problem is originating?

M.O.S., Loss Concealment, Jitter, Packet Loss, & Latency

  • What is the average MOS score for these calls?
  • What is my Jitter/ Latency value in milliseconds?
  • Does Packet Loss exceed my minimum acceptable percentage?
  • Identify & report on only those calls that exceed your voice quality thresholds

Summary Top Calls

Summary Top Calls allows one to easily indicate 'top performers' within your organization. Easily view top Originating Party Numbers/Devices, Called Party Numbers, Terminating Party Numbers/Devices, as well as the top Terminating Cause Codes. All of this information provides a high level view of your voice infrastructure and can easily determine who and what is involved with the most calls.

Identify top performing devices and extensions

  • Options to view summary calls by Top 5, Top 10, Top 20...
  • Summary on inbound/outbound calls, Dialed numbers, Terminating Cause Codes
  • Hyperlink to drill down for more information on the calls

Want More Information?

Watch some videos about Variphy's Cisco CDR Call History Reporting >

Variphy CDR Call History Reporting Videos

Videos Coming Soon!

Want More Information?

Get answers to common questions about Variphy's Cisco CDR Call History Reporting >

Frequently Asked Questions

Is it possible to import Cisco CDR data into Variphy?

Yes! CDR/CMR data, which is exported from CUCM Analysis and Reporting Tool, can quickly and easily be imported directly into the designated Variphy CDR folder for processing.

What are the system requirements to evaluate Variphy?

We recommend that Variphy Insight be installed in a "stand-alone" function, or at least be the primary application running on the machine.

Hardware Platform: Physical or Virtual Machine

Operating System: 64-Bit Windows or Variphy's Linux OVA

Available System RAM: 4 GB - 12 GB (depending on the call volume)

Available Hard Disk Space: 25 - 120 GB

Can Variphy report how many calls go to Voice Mail?

Yes! Calls to voicemail can typically be identified by the CUCM Voice Mail Port prefix as 'Terminating Device Name' in CDR. Combining this with the 'Calling Party Number' and/or 'Original Called Number' can further isolate calls.

How many "Hang Ups" on Voice Mail or other numbers are there?

Yes! Applying the 'Originating Cause Code' or 'Terminating Cause Code' search criteria, can identify which party hung up first.

Does CDR allow for real-time reporting?

Unfortunately, Cisco CDR is only generated once the call is completed. At that point CUCM will forward the records to Variphy for processing. So we typically process call records as fast as 1-2 minutes after the call is completed.

What Cisco UC Products are supported ?

Being a Technology Solutions partner with Cisco, Variphy develops and confirms compatability with all new versions of Unified Communications Manager (CUCM), going back to CUCM 6.x.

Want to take Variphy Insight for a spin?

See How Variphy Insight Can Assist In Your Reporting Needs >

Testimonials

"Call Tracking is important to us. We can identify call volume, activity or who dialed 911. Variphy complements Cisco nicely... " 

Fenwick & West LLP.

What are the system requirements to evaluate Variphy?

We recommend that Variphy Insight be installed in a "stand-alone" function, or at least be the primary application running on the machine.

Hardware Platform: Physical or Virtual Machine

Operating System: 64-Bit Windows or Linux

Available System RAM: 4 - 12 GB (depending on the call volume)

Available Hard Disk Space: 25 - 120 GB (depending on the call volume)

How long can Variphy store CDR?

Variphy can store CDR from 30 days to Forever (depending on your hard disk space)

How long does it take to install and configure the free trial?

An average install of Variphy ranges from 15 - 45 minutes depending on which feature(s) you are interested in evaluating. We are more than happy to assist you with the installation of Variphy via Webex.

In addition, we provide User Guides, Installation Videos, and Knowledge Base to assist you with the installation process.

Does Variphy report on Cisco Attendant Console?

Yes, Variphy can help you identify calls to your Cisco Attendant Console (CAC), similarly you will be able to report on calls based on extension, device name, person or department.

Can you help me identify caller wait times if I am using CUCM Native Call Queuing?

 

Yes! When Native Call Queuing is used on CUCM 9.1 and above Variphy Insight can show you if calls were queued and queue duration. 

 

Is it possible to identify if my agents are using their desk phone or softphone when making and receiving calls?

 

Yes! Variphy Insight can report on device names, making it easy to identify what type of phone was used during a phone call. 

 

I’ve worked with other solutions in the past that required rate table subscriptions, when subscriptions expired the application stopped working. Does your solution require rate tables?

 

No! Although in certain instances rate tables may be required, usually when there is a need for call costing. In either case, Variphy Insight does NOT need a rate table to work. If rate tables are needed you can quickly create a custom table that is specific for your requirement directly from the application without a need to purchase any costly subscriptions.

 

Our previous Call Reporting solution was a nightmare to upgrade, what is the process for upgrading your software?

Typically our upgrades are fairly easy and require minimal effort from your part, in less than 1 minute you could be running our latest version.

Simply stop our services and replace the single upgrade file to the corresponding directory, restart our services and your back in action. In rare instances if more steps are required, we fully document the process and as always are more than happy take care of the upgrade for you.

Can Variphy reports how many calls go to Voice Mail?

Yes! Calls to voicemail can typically be identified by search by the CUCM Voice Mail Port prefix as terminating device name in CDR. Combining this with search criteria for the calling party number and/or dialed number can further isolate calls.

How many "Hang Ups" on Voice Mail or to a particular number?

Yes! Applying search criteria, such as for the Originating Cause Code, can identify which party hung up first.

Can your application text me on my mobile device to alarm me of a 911 call or other condition?

Yes! Simply enter your 10 digit phone number as an email address, to do so use the following most common provider formats (remember to replace ‘10digitphonenumber’ with your 10 digit phone number.):

Verizon: 10digitphonenumber@vtext.com
AT&T:  10digitphonenumber@txt.att.net
Sprint:  10digitphonenumber@messaging.sprintpcs.com
T-Mobile:  10digitphonenumber@tmomail.net
US Cellular:  10digitphonenumber@email.uscc.net

I am interested in organizational based reporting, will I need to manage another directory?

No! Variphy Insight queries Call Manager directly to associate extensions to devices users and departments.

Want More Information?

See Example Variphy Cisco CDR Call History Reports >

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