Add new Call History widget to Webex Contact Center Dashboards.
Improve Webex Calling query performance, resulting in faster dashboard and widget load times for users working with large date ranges and complex filters.
Add a new configurable option to enable logging in or out of phones directly from the real-time hunt pilot status widget for cucm, amongst shared, permalink, and owned dashboards.
Increase column width for Details Column in Cisco On-Prem Audit Logs.
Add Basic Users with Standard Subscriptions to VLR and Required License Unit count.
Implement keyboard accessibility for all clickable <span>/<div> controls by converting them to <button> elements.
Implement ARIA live regions and alert roles so all dynamic status messages, including successes, loading states, and errors, are announced to screen reader users.
Implement a visually hidden, accessible, "Skip Navigation" link.
Update Webex platform handling to automatically correct invalid subfeature metadata so customers no longer experience failed manual processing or disruptions.
Add Support for new Email Address property for User Accounts.
Webex Calling Provisioning now supports on-demand tasks, allowing administrators to create, edit, and delete virtual lines and devices — including generating device activation codes and resetting virtual line voicemail passcodes — directly from the provisioning interface without needing to set up a scheduled job. The update also includes a redesigned jobs modal for managing these tasks, along with improved authorization and licensing checks for a smoother experience.
Add Webex Audit Log Database Processing.
Fix bug where Page Not Found message displays during snapshot export.
Users can now search call history using natural language queries, making it easier and more intuitive to find call records without needing to know specific search fields or syntax.
Resolve an issue where the Variphy UI could fail to load (returning a 404 error) when UCCX snapshots were enabled, caused by snapshot jobs interfering with application startup.
Add viewport meta tag, enabling proper mobile scaling and user zoom up to 200% without content loss.
Fix bug restoring the ability to copy announcement widget or dashboard.
Add new columns to the "Mailbox" As-built reporting option for Cisco Unity, to show current Inbox, Deleted, and Sent "Message Counts” values for each user's Mailbox. These values will be captured as part of Snapshots created as well.
Optimize dashboard copy performance by eliminating unnecessary data loading for accounts with a large number of reports and dashboards, reducing copy times from several minutes to under 10 seconds.
Resolve an issue where SVG icon title elements were overriding the more descriptive tooltips on their parent elements, ensuring that icons now display contextually accurate titles that reflect their functional purpose rather than generic icon descriptions.
Resolve an issue where CUCM devices with shared Directory Numbers were not being automatically associated when using Real-Time Hunt Pilot widgets with Auto Device Association enabled.
Implement a bell icon with red badge notification in the Variphy header that opens a full-screen modal showcasing 26.5 product announcements—including Voice Agent by Colleen, AI Assistant by Colleen, and Webex Provisioning—with a dynamic section displaying the user's CSM contact info and Calendly link.
Fix bug with time range selector, restoring the ability to configure time periods in reports, dashboard widgets, and report schedules.
Upgrade Apache Tomcat to 10.1.55.
This improvement adds the necessary handling to associate parties (calling, original, final party numbers and hunt pilots) involved in calls using e.164 phone numbers with the appropriate number patterns, end users, and hunt pilots in CUCM. This is necessary because in CUCM, e.164 numbers will start with a "\+" whereas in the CDR records, the numbers will only start with a "+" and omit the leading backslash.
Add configuration toggles for device operations in Webex Provisioning.
Fix bug resulting in incorrect color values for Real Time Agent widget in UCCX and WxCC.
Fix bug where App Admin is unable to delete users.
Add configuration toggles for virtual line operations in Webex Provisioning.
Improve Colleen AI Assistant Responses For Lookup Values.
Fix bug where CDR reports grouped or filtered by Device Pool display "Unknown name".
Fix bug where MS Teams user sync omits MCOTEAMS_ESSENTIALS (Teams Phone) license SKU.
Update Dashboard Sharing features, allowing read only, edit, and full access parameters.
Fix bug causing MS Teams report failures with Call Scenarios.
Fixed bug when running a macro from the phone control window when the macro contains parameter operations, such as dial a number or pressing a digit sequence.
Add archiving within Webex Provisioning 'Delete" modal.
Fix bug in MS Teams sync leaving records in an unexpirable state.
Fix bug preventing future snapshots from completing with IP phone lookup.
Improve automation logic for logging phones in/out of Hunt Groups/Pilots via the Real-Time Hunt Pilot Widget by adding the necessary step to apply the state change the phone, analogous to the Apply Config button in CUCM.
Update product announcement modal for June Release content.
Fix bug with Webex API error where fetching users causes all users to become expired.
Fix bug causing real time widget time outs and manual fetch failures for Webex platforms.
Update the Webex license unit count check to derive calling and contact center user counts directly from the license enumeration API response.
Fix Webex Calling bug causing NPE against Webex User Roles during sync.
Improve CUCM snapshot reliability by optimizing summary count queries and ensuring that if any non-critical summary count query fails, the snapshot process will now continue to completion rather than stopping with an error.
Administrators can now create new Webex users directly within Variphy, with the ability to configure primary profile details, location, licenses, user groups, and voicemail passcode settings all in a single operation.
Administrators can now edit Webex user profiles directly within Variphy, with the ability to search for users by email or display name and update primary settings, licenses, user groups, and voicemail passcode options in a single operation.
Administrators can now delete one or more Webex users directly within Variphy, with the ability to search by location, email address, or display name and review each user's profile and associated device details before confirming the deletion.
Administrators can now deactivate one or more Webex users directly within Variphy, with the ability to search by location, email address, or display name and review user and device details before confirming the operation.
Users can now select either their Microsoft Teams Phone Number or Business Phone Number as the primary phone number displayed in Call History and Reporting, ensuring the Calling Party Number will no longer appear as blank.
Resolve an issue where sharing a dashboard to a user group was taking up to two minutes to complete, ensuring dashboard sharing is now nearly instant.
Resolve an intermittent error that occurred when searching for DIDs in DID Management, ensuring search results now load consistently without requiring multiple attempts.
Resolve intermittent Webex and Webex Contact Center sync failures caused by duplicate user group/role entries and over-length skill descriptions, ensuring directory syncs now complete successfully without errors.
Resolve a broken link in the Settings menu that was redirecting users to a 'Page Not Found' error when attempting to access the Email Recipients page.
Fix an issue where Webex Contact Center token refresh and data collection would fail for organizations configured to use non-US (e.g., EU) API endpoints, ensuring the correct regional API URLs are now used for both Webex Calling and Contact Center deployments.
Add ability to create a Workspace in Webex Provisioning.
Update Colleen to ask clarifying or follow-up questions when user intent is ambiguous, enabling more natural, conversational interactions instead of always immediately crafting a search.
Update the Microsoft Teams license counting logic so that Microsoft_Teams_Rooms_Pro is not included in the overall Microsoft Teams license count.
Update the Product Announcement Modal to display once per upgrade instead of every login, and added user/user-group-level permission controls so admins can manage who sees product announcements.
Fix bug blocking Webex schema update.
Fix bug where MS Teams reports fail if C2G is enabled.
Fix issue where in the Call Provisioning Edit User form, changing the Location did not repopulate the Phone Number react-select with the new location's available numbers; the dropdown kept showing the previous location's option(s).
Add ability to edit a workspace in Webex Provisioning.
Fix bug causing VLR to fail when "All Enterprises" is selected.
Fix bug causing Webex users to go missing, and restore missing calls in user-filtered reports.
Restore missing endpoint for UCCX cluster check API.
Webex Calling data can sometimes inflate call duration by stacking legs, so Computed Call Duration uses transfer time as a cutoff to isolate each leg's true duration — and Consult Duration was added alongside it to specifically capture the consult leg on transfer target rows.
Fix the Variphy installer's database type detection to correctly identify audit log databases and skip CDR schema updates that do not apply to them during upgrade.
Return a non-null default (empty string) for null endUserId in HuntPilotWidgetDataRow.getColumnValue() so the Real-Time Hunt Pilot widget renders a blank cell instead of [object Object].
Resolve a Hibernate CoercionException that caused Zoom platform reports to fail when a Grouping Search Set was applied, by fixing the data type coercion in the report data service.
Add a NULL-fill re-link to WxCC processing so that agent/customer sessions with expired dimension foreign keys are populated with active-or-latest resolved records on re-processing, preventing sessions from silently dropping out of filtered reports.
Add Report build capabilities for Colleen AI Assistant.
Enable users to automatically assign newly created Webex devices to workspaces created within the same provisioning job, streamlining multi-step setup workflows.
Add real-time SLA % tracking with configurable thresholds and business hours to the Webex Contact Center CSQ widget.
Resolve an issue where available CUCM extensions were omitted in shared DID blocks, ensuring complete visibility into number availability across both Cisco CUCM and Microsoft Teams.
Add support for Webex Calling Local Gateway routing configurations to As-Built reports, giving customers full visibility into their trunks, route groups, route lists, and dial plans.
Add support for generating comprehensive Webex Calling As-Built reports across key service families and calling groups—including Auto Attendants, Call Queues, Hunt Groups, and Call Park/Pickup.
Add the ability to schedule recurring daily and monthly Webex As-Built reports with automated delivery via Email and FTP.
Update hosting and AI Assistant model.
Add XLSX output for Webex As-Built.
Resolve SFTP connection and automated report delivery failures when connecting to modern, security-hardened SFTP servers.
Resolve Webex Calling synchronization failures caused by API rate limiting, ensuring user and department data syncs reliably for search lookups and reporting.
Add webex database indexes to mitigate high-volume WxCC tenants not being able to manually collect more than ~1 day of historic data without a DB read timeout (~2.5 h per single day).
Add support for new CUCM Cause Codes - CCM_SIP_417_ERR_RESOURCE_PRIORITY_ROUTINE, CCM_SIP_433_ANONYMITY_DISALLOWED, PREEMPTION_NON_IP, PREEMPTION_NETWORK, and DCC Allowed Percentage Exceeded.