Success Story: TriHealth

After researching and evaluating multiple CDR tools, we decided to purchase Variphy...Within the first 15 minutes of using it, we were able to see how underutilized some of our PSTN trunking was. We found out we could disconnect 2 PRI’s right away. That alone will save us $15,000 a year.

Success Story: TriHealth

The Challenge

After 5 years of slowly converting Avaya remote sites to Cisco, we needed to research historical call data within Cisco. Whether it be researching robo-callers spamming our trunks, researching if our PSTN trunking is being utilized properly or seeing who accidently dialed 911, we always had difficulties getting the data in a fast and accurate way. We previously could look into our old CDR utility for Avaya, but that didn’t translate well in the Cisco world, so it made searching more frustrating. Our 5 year plan consists of moving roughly 12,000 more phones to Cisco, bringing us up to about 20,000 phones. We realized we need to get a head of it and find a product to help us through that.

The Solution

After researching and evaluating multiple CDR tools, we decided to purchase Variphy. Once we got this up and running (which was super simple), we saw how easily it can read CDR data. Its simplified GUI made combing through all CDR so much easier.

The Impact

Within the first 15 minutes of using it, we were able to see how underutilized some of our PSTN trunking was. We found out we could disconnect 2 PRI’s right away. That alone will save us $15,000 a year. Searching for 911 calls went from taking us about an hour to comb through CDR, to less than 30 seconds. The time saved alone, per engineer, will probably give us a positive ROI in under 1 year. Simply put, we waste less time. That fact alone lets our engineers spend time on the project work, infrastructure management and to be honest, less time getting frustrated.

Some of Our Other Healthcare Customers

Avera
Cedars Sinai Healthcare
Healthcare Partners
Lakeland Regional
Memorial Healthcare System
Molina Healthcare
Parkland Health & Hospital System
University Health Care System
U.S. Department of Veterans Affairs
Vitas Healthcare
Variphy UC Tools & Analytics is trusted and used by thousands of organizations & Cisco Unified Communications/Collaboration engineers
Providing leading edge UC Management Tools to over 1200 organizations worldwide
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