What IT, telecom and unified communications teams say about Variphy, the call reporting and analytics platform for Cisco CUCM and CUBE, Webex Calling, Microsoft Teams and Zoom Phone. These quotes come from Variphy customer success stories, customer emails and independent software review sites.
Webex Contact Center analytics · Government
“On day one, they said, ‘Whoa, this is live?’”
Cisco CUCM & UCCX reporting · Government
“Variphy gives us the ability to create reports that matter. Our leadership values the reports we can build for them, which include relevant data without needing extensive explanations or notes.”
Webex Calling analytics · Manufacturing
“The biggest impact we’ve seen after using Variphy has been on productivity. We can narrow down our peak times and quickly identify our busy hours, and we use this data to staff accordingly.”
Cisco CUCM call reporting · Government
“The more I read about Variphy and saw demos online, the more I thought to myself, ‘I need that solution!’”
Cisco CUCM call reporting · Government
“With our old solution, I had to double check the numbers because they were never accurate. With Variphy, I checked a few times and confirmed reports were accurate.”
Cisco CUCM & UCCX reporting · Healthcare
“I live in Variphy; it’s a tab always open.”
Cisco CUCM & UCCX reporting · Healthcare
“It was key in helping us resolve issues with phones not registering after upgrades. We also needed to factory reset all the phones in our org, and Variphy assisted us in setting up a macro to run, saving us untold man-hours.”
Cisco CUCM call reporting · Healthcare
“We can now go in and have a report ready in five minutes.”
Cisco CUCM call reporting · Healthcare
“Our management loves dashboards. Being able to send them a read-only view with meaningful data — that’s huge.”
Cisco CUCM call reporting · Healthcare
“I had to use the Remote Phone Control on Christmas Day, which was a life saver.”
Cisco CUCM & Webex Calling analytics · Finance
“Variphy’s support was leaps and bounds ahead of what we were using previously.”
Cisco CUCM & UCCX reporting · Healthcare
“Variphy’s support is phenomenal.”
Cisco CUCM call reporting
“With the right tools, day to day tasks become less painful.”
Cisco CUCM & CUBE reporting · Healthcare
“Variphy has made it easy for our engineering team to present management the information and data they need to make informed decisions. Before Variphy, this process was very complex and cumbersome.”
Cisco CUCM call reporting · Healthcare
“Variphy allows us to use data to pinpoint the difference between technology and operational issues, which helps our call center managers.”
Cisco CUCM call reporting · Healthcare
“Not only could this system provide all of the detailed reports we were looking for but we were able to pull a lot more detail from the Cisco systems that the others could just not do.”
Cisco CUCM & CUBE reporting · Healthcare
“I would certainly recommend this product over other solutions.”
Cisco CUCM call reporting · Education
“As long as we have a CUCM Cisco system, we too will have Variphy.”
Cisco CUCM call reporting
“Variphy takes all the complexity out of the equation.”
Cisco CUCM call reporting · Insurance
“Variphy has given us visibility into our Phone system that we’ve never had before. It was able to help identify a troubled WAN connection that prior to Variphy we’ve been trying to track down for months.”
Cisco CUCM call reporting · Finance
“Variphy is very easy to use, very powerful, and does everything I need it to do.”
Cisco CUCM call reporting · Finance
“The deployment was fast, and integration was very simple.”
Cisco CUCM call reporting · Finance
“From the first time I shared a sample report with our customer experience department, they were impressed with the structure, grouping, and summaries.”
Cisco CUCM call reporting · Government
“The integration with our Cisco Collaboration environment was effortless and the data received initially was astounding. A single pane of glass view to quickly run a search on a dropped or fraudulent call was incredible.”
Cisco CUCM call reporting · Government
“This saved us from many hours of combing different data sets to figure out.”
Cisco CUCM & CUBE reporting · Healthcare
“The responsiveness and knowledge of the Variphy support team is unmatched.”
Cisco CUCM & CUBE reporting · Healthcare
“With Variphy’s CUCM, CUBE, and Dial Plan Management solutions, our telecom team can provide reports and metrics as they are requested and troubleshoot issues as they arise.”
Cisco CUCM call reporting · Healthcare
“Insightful reports we thought complex to create were effectively in place within minutes.”
Cisco CDR & UCCX reporting · Manufacturing
“Variphy helped identify an issue in a Contact Center script that was causing an unacceptable number of customer calls to get disconnected in the transfer process.”
Cisco CDR & UCCX reporting · Manufacturing
“Highly granular yet easy to consume.”
Cisco CUCM call reporting · Commercial
“The decision to buy Variphy paid for itself immediately after install.”
Cisco CUCM call reporting · Finance
“Variphy listens to customer feedback. Our suggestions were not only heard but implemented, making the entire experience of working with Variphy truly collaborative.”
Webex Calling analytics · Finance
“Variphy's interface is very intuitive. In a fast-paced environment, it's great having a solution in place that does not require a lot of effort to maintain.”
Cisco CUCM call reporting · Finance
“By end of day 1 I had already used it to create reports that I was not able to create anywhere else.”
Cisco CUCM call reporting · Finance
“The ticket load was cut in half almost overnight.”
Cisco CUCM call reporting · Education
“Variphy makes CDR so easy, why didn't we buy this years ago?”
Cisco CUCM call reporting · Education
“Variphy brings it all together in an easy reporting tool.”
Cisco CUCM call reporting · Government
“Variphy's customization and personalization of the reports brings plain old CDR capabilities to a whole new level and beyond.”
Cisco CUCM call reporting · Government
“Variphy is very easy to use and does what they claim it will do. What I am impressed with the most is their technical support.”
Cisco CUCM call reporting · Government
“Variphy was the EXACT tool our organization needed to pull real-time metrics.”
Cisco CUCM call reporting · Healthcare
“We found out we could disconnect 2 PRI's right away. That alone will save us $15,000 a year.”
Cisco CUCM call reporting · Healthcare
“Do yourself and your business a favor, stop looking around and just call Variphy, you won't be disappointed.”
Cisco CDR, CUBE & dial plan management · Healthcare
“The level of support from Variphy's team of professionals was great! Each of them knows everything, and I mean everything, about the product.”
Cisco CUCM call reporting · Healthcare
“Variphy provides me with data that I can use to demonstrate the effectiveness of the technology and its application.”
Cisco CUCM call reporting · Healthcare
“With Variphy, we improved the ability to deliver on visibility requests from various departments after we migrated from our old VoIP solution.”
Cisco CUCM call reporting · Healthcare
“Within moments of simply testing report options, we had valuable insights and were able to craft perfect reports for complicated insights within an hour.”
Cisco CUCM call reporting · Insurance
“Variphy really is the toolset that Cisco forgot to included with the UCC platform.”
Cisco CUCM call reporting · Manufacturing
“From the first day of my Proof of Concept testing, I knew Variphy was going to be excellent.”
Cisco CDR & UCCX reporting · Manufacturing
“The most significant effect of Variphy has been that the leaders in the business now have a trust in the phone system that had been hard to develop before we could give them this objective data.”
Zoom Phone analytics · Manufacturing
“Within the first week of using Variphy, I was able to get my upper management team the data they needed.”
Channel partner
“Variphy no only saves you money, but helps you grow you business more effectively!”
Cisco CUCM call reporting · Education
“The product gives me the results I am looking for quickly and I have never had an issue with the product in all the years I've used it.”
Cisco CUCM call reporting · Education
“The number of various reports that you can run and the ability to schedule them to be generated and sent automatically is very helpful.”
Cisco CUCM call reporting · Education
“Variphy affords me the ability to easily get details of specific calls.”
Cisco CUCM call reporting · Finance
“Ease of use. It's a simplified tool that is easy to use and setup.”
Cisco CUCM call reporting · Finance
“The best thing about Cisco CDR call reporting is how thoroughly detailed the reporting is. There are statistics for anything I can imagine we'd need.”
Cisco CUCM call reporting · Government
“The Variphy software has some of the best information gathering capabilities from the Cisco UC environment that I have used.”
Cisco CUCM call reporting · Government
“With very little time setting up we can create any type of report requested.”
Cisco CUCM call reporting · Government
“All of the customer support team are extremely helpful and super prompt to respond, whether to a simple reporting question or to the rare technical issue.”
Cisco CUCM call reporting · Government
“The product captures all the data points we could want regarding Call Reporting, plus extras.”
Cisco CUCM call reporting · Healthcare
“The interface is user friendly and regular operation of the GUI is easy to understand”
Cisco CUCM call reporting · Healthcare
“The Variphy CDR product is intuitive and feature rich.”
Cisco CUCM call reporting · Healthcare
“Our users run weekly, monthly reports out of Variphy and it provides great information for their call center.”
Cisco CUCM call reporting · Manufacturing
“With Variphy our User's are able to create and run their own reports - easing the load on us.”
Cisco CUCM call reporting
“This is a great tool to use when trying to locate calls for troubleshooting and easy to understand.”
Cisco CUCM call reporting · Transportation
“I like that Variphy integrates directly with our call manager, we do not have to introduce manually any records as I did with other platforms.”
Cisco CUCM call reporting · Education
“The CDR management and reporting is incredibly easy to use and intuitively designed.”
Cisco CUCM call reporting · Education
“Variphy helped us gain needed information around the voip system after it was installed.”
Cisco CUCM call reporting · Communications
“This application allows us to evaluate the impact of our decisions in the past in the present and in the future”
Cisco CUCM call reporting · Construction
“Vendor is responsive to our support requests, and open to product enhancements that we would like added to their product.”
Cisco CUCM call reporting · Energy & Utilities
“Variphy is a very good add on to the Cisco CDR application for call accounting as well as remote phone control.”
Cisco CUCM call reporting · Finance
“Very customer friendly. Accommodating and knowledgeable.”
Cisco CUCM call reporting · Finance
“This tool has provided extremely helpful insights into our VOIP system.”
Cisco CUCM call reporting · Healthcare
“When setting up the solution vendor worked with me and verified everything was deployed and working correctly.”
Cisco CUCM call reporting · Healthcare
“The product delivered what was expected and more and we are very happy with the results and what we are getting from Variphy.”
Cisco CUCM call reporting · Healthcare
“Very helpful and available. Easy to install. Low maintenance.”
Cisco CUCM call reporting · Healthcare
“When getting detailed reports, it is very accurate and informative when troubleshooting calls.”
Cisco CUCM call reporting · Manufacturing
“I have nothing but good things to say about Variphy.”
Cisco CUCM call reporting · Manufacturing
“Variphy was an amazing team to work with during implementation and ongoing support of their product.”
Cisco CUCM call reporting · Manufacturing
“Installation of the software took all of 30 minutes to complete.”
Cisco CUCM call reporting · Manufacturing
“Great experience from the Demo request all the way to deployment and support.”
Cisco CUCM call reporting
“A smaller company so very focused on features and meeting customer requests.”
Cisco CUCM call reporting · Retail
“The reporting side of the product is phenomenal. It is robust and takes the guesswork out of the reporting process.”
Cisco CUCM call reporting · Retail
“The vendor was very easy to work with. They allowed us to test out their product on site.”
Cisco CUCM call reporting · Transportation
“Helps in making business decision by providing a sea of data collected.”
Cisco CUCM call reporting · Services
“Variphy will make anyone managing, working or deploying a Cisco UC cluster more efficient.”
Cisco CUCM call reporting · Commercial
“From the first day of my Proof of Concept testing, I knew Variphy was going to be excellent. Their support team is top shelf.”
Cisco CUCM call reporting · Commercial
“Its great, I am loving this software.”
Cisco CUCM call reporting · Education
“Easily realize CDR reporting needs at a decent price.”
Cisco CUCM call reporting · Education
“Variphy's support is like no other. Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel! They have the technical knowledge to enhance their responses.”
Cisco CUCM call reporting · Government
“it's easy to use and get cradle to grave reporting and helpful for debugging some of the phone issues”
Cisco CUCM call reporting · Government
“They hire great people and have an excellent product at Variphy. We have been very pleased for over 5 years now using Variphy CDR Call Reporting for Cisco.”
Cisco CUCM call reporting · Healthcare
“The CDR reporting is above and beyond what we thought it would do for us.”
Cisco CUCM call reporting · Healthcare
“CDR records in CUCM are difficult to report on. Having Variphy has helped not only our department in managing our Call flow and call issues”
Cisco CUCM call reporting · Healthcare
“The software is great to use and their support team is a great example for all companies to follow.”
Cisco CUCM call reporting · Healthcare
“We have been able to pull reports in minutes that previously took hours to complete.”
Cisco CUCM call reporting · Healthcare
“I tell my supervisor frequently that this software is my favorite thing he has ever purchased for me!”
Cisco CUCM call reporting · Healthcare
“Variphy has quickly become a critical piece of operations”
Cisco CUCM call reporting · Healthcare
“Their support has always been stellar and it's very reasonably priced given the benefits and insight it provides.”
Cisco CUCM call reporting · Healthcare
“My experience with Variphy CDR Reporting has been outstanding.”
Cisco CUCM call reporting · Insurance
“Very useful and a great value for what you get.”
Cisco CUCM call reporting · Manufacturing
“The product is user Friendly and it has a lot of features you can use to solve multiple issues.”
Cisco CUCM call reporting · Technology
“The ease of use and copious amounts of data available.”
Cisco CUCM call reporting · Technology
“It does exactly what you need it to do.”
Cisco CUCM call reporting · Technology
“Variphy's ease of use and the endless combinations of reports that you can generate is worth every penny.”
Cisco CUCM call reporting · Technology
“Quick, easy installation and feature-rich reporting!”
Cisco CUCM call reporting · Technology
“The east of use and all the functionality you get from one application interface.”
Cisco CUCM call reporting
“I evaluated three other vendors for my organization and it was an easy decision to go with Variphy.”
Cisco CUCM call reporting
“Features. Remote phone access. Also, the various reporting features.”
Cisco CUCM call reporting
“It has been very positive. Support is great”
Cisco CUCM call reporting · Technology
“To me, Variphy is the best CDR/CMR product for Cisco UC.”
Cisco CUCM call reporting · Commercial
“When management asked for 5-6 reports a week, and each report takes me 30 minutes per report to tweak and convert...it saves me 3 hours a week.”
Cisco CUCM call reporting · Commercial
“The software was simple to setup and immediately provided actionable data. But to my surprise the price was the lowest we found.”
Cisco CUCM call reporting · Commercial
“Variphy Insight just paid for itself in that one incident”
Cisco CUCM call reporting · Education
“You are obviously very knowledgeable and personable too.”
Cisco CUCM call reporting · Education
“Variphy has exceeded our expectations. The attention to detail and customer service we receive from Variphy is by far the best in the business.”
Cisco CUCM call reporting · Finance
“Responsive knowledgeable and efficient with time. Pleasure to work with”
Cisco CUCM call reporting · Government
“Variphy is the complete BEST solution for CDR Reporting and Analytics.”
Cisco CUCM call reporting · Government
“It's playing a HUGE role in our ability to make changes in our processes and improve the way we service our customers.”
Channel partner
“As always - the amazing team at Variphy is customer focussed and top notch!”
Cisco UCCX reporting · Healthcare
“The UCCX reporting is extremely helpful when troubleshooting the route and termination reason.”
Cisco CUCM call reporting · Healthcare
“Your product has already provided significant value within our organization.”
Cisco CUCM call reporting · Healthcare
“I can't tell you how many times my voice engineer and I have praised the decision to purchase Variphy Insight.”
Cisco CUCM call reporting · Healthcare
“We fully recommend Variphy, it is amazing tool we just simply love it.”
Cisco CUCM call reporting · Healthcare
“My experience calling Variphy for support was so wonderful and easy, it makes calling other vendors unbearable.”
Cisco CUCM call reporting · Technology
“Setting up was simple and getting data to flow was a snap”
Cisco CUCM call reporting · Technology
“I would highly recommend Variphy software as well as the Variphy Team for exceptional support from the trial version to implementation and beyond.”
Cisco CUCM call reporting
“Best decision we made was to use Variphy.”
Cisco CUCM call reporting
“It is one of the few products that I don't have to think about – it just works”
Cisco CUCM call reporting
“Frankly in my 40 years in Telecom NO other company has ever come close to Variphy with regard to software improvement, daily performance or support when needed.”
Cisco CUCM call reporting · Finance
“The best part was the custom reporting feature which we took advantage of by creating the same type of report that our users are used to and more.”
Cisco CUCM call reporting · Healthcare
“After installing the Variphy trial version for a day, we made a decision to purchase it.”
Cisco config snapshots · Channel partner
“This has dramatically reduced our documentation time”
Cisco CUCM call reporting · Government
“Variphy answered every problem we had related to phone metrics, and we saw the value of the application within the first few minutes of the demo.”