CUCM CDR Reporting & Analytics — Answers, Examples, and Next Steps

Variphy is a CUCM analytics platform that turns CDR/CMR data into searchable reports and dashboards for troubleshooting, usage visibility, and planning.

• Troubleshoot call quality, drops, one-way audio patterns, and call path issues faster.
• Report on usage, adoption, routes, trunks, hunt groups, devices, and extensions.
• Plan capacity with trends and peak utilization across sites and clusters.

Best for teams who want fast answers without custom SQL, spreadsheets, or brittle scripts.

CDR (Call Detail Records) capture call metadata (who called whom, when, duration, routing). CMR (Call Management Records) add quality/diagnostic fields.

They matter because they’re your system-of-record for:

• Call path and route pattern troubleshooting
• Usage, adoption, and billing/chargeback reporting
• Call quality investigations (where available)
• Trend analysis and capacity planning

Most teams can get initial visibility quickly once CUCM CDR/CMR export is enabled and data access is in place.

• Enable/verify CDR/CMR generation in CUCM
• Configure secure data transfer (SFTP/API as applicable)
• Map clusters/sites and validate reporting views

Exact timing depends on your cluster topology, security controls, and change windows.

Variphy is designed to work with enterprise deployment requirements, including environments that prioritize controlled data flows and secure handling.

Ask for your preferred deployment pattern (cloud / on-prem / hybrid) during the demo so the technical team can align to your security and architecture needs.

Variphy is built for enterprise environments where access control, least-privilege, and traceability matter.

• Role-based access to reporting views and administrative controls
• Secure transfer and storage options aligned to your policies
• Audit-friendly reporting workflows (who ran what, when)

For a security review (SOC, encryption, retention), request the security package during your demo.

You can answer day-to-day CUCM questions fast—without exporting and massaging spreadsheets.

• Top dialed numbers, busiest routes/trunks, peak call volume
• Extension/device usage, DID reporting, departmental usage
• Call detail drilldowns for troubleshooting (time, duration, route, endpoints)
• Trend reporting for capacity planning

Variphy reduces time-to-answer by making call records easy to search, filter, and correlate.

• Find calls by calling/called party, time range, site, route pattern, or trunk
• Spot trends (spikes, drops, abnormal durations) that point to misroutes or failures
• Produce clean evidence for cross-team escalations (voice, network, carrier)

Yes—capacity planning is a core use case because CDR/CMR trends reveal peak usage and growth over time.

• Understand peak call concurrency patterns by site and trunk
• Validate carrier and SIP trunk sizing decisions with real usage
• Support budget planning with defensible usage reporting

Variphy supports contact center analytics to help teams understand performance and usage beyond basic CUCM calling.

If you’re running UCCX, bring your top reporting needs (queues, agents, SLAs) to the demo so the solution can be aligned to your environment.

Yes—Variphy provides reporting options for modern Cisco contact center environments so leaders and admins can track performance with less manual work.

For Webex Contact Center (WxCC), confirm your specific tenant setup and desired metrics during the demo.

Licensing depends on your deployment and scope (clusters, sites, users, and modules).

To get an accurate quote, share:

• Number of CUCM clusters / nodes
• Approximate endpoints/users
• Whether you need contact center reporting (UCCX / WxCC)
• Any requirements for retention and historical reporting

Retention is typically configurable and should match your compliance and reporting requirements.

Bring your target retention window (e.g., 13 months, 24 months, 7 years) to the demo so the right storage and policy approach can be recommended.

Yes—CDR-based reporting is commonly used for audit trails and cost allocation because it provides an objective record of calling activity.

• Departmental usage and DID reporting
• Trunk usage and carrier validation
• Exportable reporting for finance and governance needs

Variphy centers around Cisco calling and contact center data, and can support workflows where teams need to share insights across IT and operations.

If you need a specific integration (SIEM, ticketing, BI), list it in your demo request so the right technical owner can join.

Yes—multi-site and multi-cluster environments are a common fit because centralized reporting reduces “where do I look?” overhead.

• Standardize reporting across sites
• Compare usage and peak patterns across regions
• Accelerate troubleshooting with consistent views

Variphy is built for teams that own calling reliability and reporting, including:

• Voice / UC engineers
• Network operations and service desk teams
• IT leaders responsible for adoption, capacity, and vendor management
• Contact center ops teams (for queue/agent analytics)

You can—but it’s usually slower and harder to standardize for day-to-day operations.

• Raw CDR exports often require manual filtering, joins, and repeated spreadsheet work
• Native tools may not match the reporting depth and speed teams need under pressure
• Operational reporting benefits from consistent dashboards and repeatable views

Bring 3–5 real questions you struggle to answer today (examples below) and see how quickly you can get to evidence.

• “Which route/trunk handled this call at 10:42am?”
• “What are our peak call times by site over the last 90 days?”
• “What changed in call volume after we migrated a group?”
• “Which numbers are driving the most inbound calls?”

Variphy makes CUCM data easier to retrieve and explain by organizing call records into consistent, human-readable reporting views.

• Clear naming and filters reduce ambiguity (“what does this route mean?”)
• Standard dashboards help teams align on “one source of truth”
• Exportable outputs support documentation and executive summaries

This is especially useful when stakeholders want plain-language answers, not raw logs.

Use the form below and include your CUCM footprint (clusters/sites) and whether you need contact center reporting.

We’ll route you to the right specialist for a fast, relevant walkthrough.

Jump to the demo request form.