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Recent Knowledge Base Articles 1 - 15 of 169 Total

Cluster License Report

Created by edgar on Aug 31, 2016 and last updated on Aug 15, 2018 in Category: Licensing

Cluster License Reports (CLRs) contain information regarding CUCM Clusters configured in Insight.  These details including Phone Count, Cluster IDs and Variphy License Status.  Generating a CLR is easy simply follow these next 3 steps: Step 1. Step 2. Step 3. Read More >

Multi-CUCM Cluster Call Analytics CDR Reporting

Created by Variphy on Aug 13, 2018 and last updated on Aug 14, 2018 in Category: Reporting & Analytics

Variphy 11.2.5 introduces multi-cluster support for CUCM Call Analytics CDR Reporting.   When generating a History CDR report, a new Multi-Cluster Support section will appear if multiple clusters are available to the user account in Variphy.   In addition to the report's pr... Read More >

Top N Grouping Call Analytics CDR Reporting

Created by Variphy on Aug 13, 2018 in Category: Reporting & Analytics

Variphy 11.2.5 introduces top/bottom N support for groupngs n CUCM Call Analytics CDR Reporting.   When configuring a History report, a Maximum Grouping Count can be configured with a value of 1 - 50.  Leave this value to blank to continue to show all applicable groupings in the repo... Read More >

Installing an SSL Certificate for Variphy Insight OVA

Created by edgar on Nov 8, 2017 and last updated on Aug 7, 2018 in Category: Linux Commands and How-Tos

The Variphy Insight Virtual Appliance, includes a Secure Sockets Layer (SSL) certificate in its tomcat web server that confirms the identity of the server when Insight connects remote control sessions. This default certificate is self-signed, which means that you have to make a decision whether or n... Read More >

1. Insight CUCM Prerequisites

Created by edgar on Aug 20, 2016 and last updated on May 18, 2018 in Category: Installation

Before you can begin to take advantage of the many tools that Variphy insight has to offer a few settings must first be configured within your CUCM.  ENABLE CALL DETAIL RECORD SERVICE PARAMETERS Login to Cisco UCM Administration and select Service Parameters from the System menu. ... Read More >

Unable to save Call Analytics report due to error "Please Specify at least 1 Grouping Summary"

Created by brian on May 9, 2018 in Category: Reporting & Analytics

After Upgrading to Variphy Insight 11.x, you may experience the following error when trying to save changes to previously existing reports where the grouping type was set to the default of "None/No Grouping": "Please Specify at least 1 Grouping Summary Call Statistic Table Data Type in the Data Gro... Read More >

New CUCM CDR Field Storage and Use in Variphy 11.2

Created by Variphy on Mar 9, 2018 and last updated on Mar 9, 2018 in Category: CDR Reporting & Call Analytics

Variphy 11.2 introduces expanded and complete support for all new CUCM CDR fields which were added in CUCM versions 10.x - 12.0.   These fields include Original and Final Called Party, Redirecting and Hunt Pilot Patterns which identify route and other patterns which were matched for each ... Read More >

How To Configure and Use Dashboard Permalinks for CUCM and UCCX

Created by Variphy on Mar 9, 2018 and last updated on Mar 9, 2018 in Category: Dashboards

New in Variphy 11.2 is the ability to view dashboards and wallboards via Permalink URLs without logging in.   Each dashboard can be viewed via a Permalink URL.   By default, Permalink URL access is disabled for all existing dashboards.   To enable public ac... Read More >

How to Increase Disk Space in Variphy Insight Virtual Appliance

Created by edgar on Feb 9, 2017 and last updated on Feb 27, 2018 in Category: Linux Commands and How-Tos

Overview partresize.sh is a script that provides a quick, mostly-automated way to resize the Logical Volume Management (LVM) -managed storage on a deployed Variphy Insight Virtual Appliance (VIVA). This script is available in the /opt/variphy/scripts directory of the deployed appliance, and it is r... Read More >

Installing a Wildcard certificate for Variphy Insight OVA

Created by brian on Jan 22, 2018 and last updated on Feb 20, 2018 in Category: Linux Commands and How-Tos

INSTALLING A WILDCARD CERTIFICATE TO THE VARIPHY OVA SERVER   While it is possible to generate and install a self-signed certificate on Variphy Insight, you can also install a wildcard certificate (a public key certificate which can be used with multiple subdomains of a domain) if y... Read More >

Cisco Unified CCX not showing statistics in Insight Wallboard

Created by Dre Divac on Jan 11, 2018 and last updated on Jan 26, 2018 in Category: UCCX Wallboard Reporting & Analytics

In order to recieve dashboard information to Variphy from Cisco Unified CCX, data writing needs to be enabled from Cisco Unified CCX Administration Page. Go to your Cisco Unified CCX Administration page, click on tools, then click on Real Time Snapshot Config If not enabled you will need to enable... Read More >

Does Variphy Insight Support HTTPS/SSL?

Created by layne on Sep 16, 2013 and last updated on Jan 22, 2018 in Category: Getting Started

Yes - by default, Variphy Insight will bind to and listen on TCP port 8443 for SSL connections.   If these ports are not already in use by another application on the server, then Variphy Insight can be accessed via https://SERVER-IP-ADDRESS:8443    In Insight you can disable H... Read More >

Installing a Variphy Patch on a Linux Server

Created by edgar on Jan 12, 2018 and last updated on Jan 18, 2018 in Category: Troubleshooting

Step 1.  Download the required patch using the link provided by Variphy Support:   Step 2.  Connect to the Variphy server via (S)FTP.  For this example we will be using FileZilla to connect to our Variphy Virtual Appliance, move the patch from your downloads folder to the "/o... Read More >

How to alert for possible Toll Fraud

Created by edgar on Dec 20, 2017 and last updated on Dec 20, 2017 in Category: Reporting & Analytics

Toll fraud is long-standing issue that impacts many organizations telephony systems.  This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat.  In a Cisco VoIP environment you can use CUCM Class o... Read More >

Call Management Records - CMR

Created by Dre Divac on Dec 12, 2017 and last updated on Dec 12, 2017 in Category: CDR Reporting & Call Analytics

Cisco Unified Communications Manager generates call management records (CMRs) which can be used for post-processing activities such as call quality metrics (jitter, Latency, ect), generating billing records, tracking usage activity and network analysis.   You can configure CMRs on the Service... Read More >

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