Recent Knowledge Base Articles 1 - 15 of 156 Total

Broadcast Audio alert heard on the phone but message does not appear

Created by layne on Feb 11, 2011 Last updated on Apr 4, 2017 in Category: Broadcast

This is generally caused by the case where the phone isn't able to retrieve the broadcast message for display and in most cases an error message on the phone indicating "Host Not Found" will appear on the phone's display, but only for a short period of time. Broadcasting in Variphy Insight causes t... Read More >

Migrating MySQL DB Using mysqldump (Linux to Linux OVA)

Created by edgar on May 9, 2016 Last updated on Mar 28, 2017 in Category: MySQL

Be aware that we discourage the migration of MySQL to MSSQL and vice versa.  Our documentation is written on the assumption of migration to a similar platform and architecture.   PREPARE SOURCE MYSQL SERVER: Step 1. Login via SSH to Insight Server Step 2.  Identify DB: ... Read More >

Variphy Insight Server Requirements and Installation Guide

Created by dan on Mar 8, 2017 Last updated on Mar 8, 2017 in Category: Installation

Introduction In Cisco Unified Communications Manager (UCM) versions 5.x and later, Cisco Systems introduced a significant architectural change in the storage and accessibility and storage of Call Detail Record (CDR) information. Previously, Call Manager’s Call Detail Record (CDR) information ... Read More >

Unlock MS SQL SA Account

Created by dan on Feb 24, 2017 Last updated on Feb 24, 2017 in Category: MS SQL Server

  There may be times when using Microsoft SQLServer where you have had multiple failed login attempts and have consequently locked the account within SQL. If other accounts are not setup accordingly, you may be put into a helpess position where a Windows NT or local SQL account does not have t... Read More >

Call Analytics - Calling Scenarios

Created by edgar on Feb 23, 2017 Last updated on Feb 23, 2017 in Category: CDR Reporting & Analytics

Overview Call scenarios are essentially meta tags for a call (CDR record). A single call can have multiple call scenarios as they describe more than whether the call just connected or not. Because there can be multiple, we avoid using the term "Type" for a call. For example, a call between John a... Read More >

How to Increase Disk Space in Variphy Insight Virtual Appliance

Created by edgar on Feb 9, 2017 Last updated on Feb 17, 2017 in Category: Linux

Overview is a script that provides a quick, mostly-automated way to resize the Logical Volume Management (LVM) -managed storage on a deployed Variphy Insight Virtual Appliance (VIVA). This script is available in the /opt/variphy/scripts directory of the deployed appliance, and it is r... Read More >

How to enable connections to MySQL from Remote Machine

Created by mysql-guru on Sep 20, 2013 Last updated on Feb 17, 2017 in Category: MySQL

MySQL considers connections from the same local machine different than connections from a remote machine, even if using the same root user and password.   When installing and configuring MySQL, the root account and password being setup is by default, only for connections from the same server t... Read More >

No User Details in Call Analytics

Created by edgar on Feb 15, 2017 Last updated on Feb 16, 2017 in Category: CDR Reporting & Analytics

Variphy Insight reports will only show users for which there is activity.    For example if Jon, Jim and Jane are all part of the Customer Service Dept and you run a report for yesterday when Jon was the only agent taking calls Insight Call Analytics reports will not summarize data f... Read More >

No Results in Call Analytics/History searches or reports

Created by edgar on Feb 8, 2017 Last updated on Feb 16, 2017 in Category: CDR Reporting & Analytics

Are your Call History searches or Reports not yielding results? Troubleshooting Insight Call Analytics is a very simple process. If you're seeing results, but are not seeing all "users" in your Insight Report summary please reference this article: No User Details in Call Analytics First make... Read More >

Variphy Software Local Port Usage

Created by layne on Mar 21, 2014 Last updated on Feb 6, 2017 in Category: Getting Started

Insight application TCP ports By default, Insight use 4 local TCP listening ports, for example 8080 for web server (Insight is typically available at http://:8080.)  If, however, an existing service running on your machine is claiming any of the required ports, there will be a conflict an... Read More >

How to Reprocess Archived CDR into Database

Created by dan on Jan 5, 2016 Last updated on Jan 18, 2017 in Category: Variphy CDR Manager

How to Reprocess Archived CDR into Database Description There may be times where you need to reprocess CDR data back into the database after it has been purged out. Or you may even need to reprocess all CDR to a new database. The following steps will accomplish this task more quickly than attempin... Read More >

(S)FTP Call History Reports

Created by edgar on Dec 22, 2016 Last updated on Dec 23, 2016 in Category: CDR Reporting & Analytics

Insight offers two delivery methods for reports, SMTP (Email) and (S)FTP.  In some cases you may want to deliver reports to a network share.  This guide will show you how to accomplish this in an Insight deployment completed via our VIVA (Variphy Insight Virtual Applicance).  Fom yo... Read More >

Call Analytics - History & History Summary Reports

Created by edgar on Jul 25, 2016 Last updated on Dec 2, 2016 in Category: CDR Reporting & Analytics

Variphy Insight provides the ability to generate Call Analytics reports on Call Detail Records (CDR) and Call Management Records (CMR). There are four types of Call Analytics reports in this version of Variphy Insight: History reports search and show details for Call Detail Records, such as callin... Read More >

What's New in Variphy?

Created by Variphy on Sep 16, 2016 Last updated on Nov 16, 2016 in Category: Announcements

Variphy Insight Version 10.1 Call Analytics Reporting Improvements Variphy Insight 10.1 includes a number of new report configuration and output options: a) Configurable End User Name Display For history reports, When grouping data (CDRs) by CUCM End User (any of "Originating CUCM End User", "Te... Read More >

1. Insight CUCM Prerequisites

Created by edgar on Aug 20, 2016 Last updated on Sep 28, 2016 in Category: Installation

Before you can begin to take advantage of the many tools that Variphy insight has to offer a few settings must first be configured within your CUCM.  ENABLE CALL DETAIL RECORD SERVICE PARAMETERS Login to Cisco UCM Administration and select Service Parameters from the System menu. ... Read More >