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Recent Knowledge Base Articles 1 - 15 of 168 Total

Move MySQL Database File Storage Location to different drive/partition

Created by MySQL Guru on May 17, 2013 and last updated on Feb 14, 2019 in Category: MySQL

As more CDR/CMR data is created by CUCM and saved by Variphy CDR Manager, the database storage files for MySQL can become large in size and consume disk space, particularly if located on the C drive/partition.  It's recommended to store the database files on a 'data' partition (such as the D or... Read More >

Unity and UCCX Connection Overview

Created by brian on Aug 28, 2013 and last updated on Jan 24, 2019 in Category: Unity and Unity Connection

Insight can report on Unity clusters in much the same way it does with Call manager clusters (supported on Unity versions 7.1.3 and later). The functions with Unity that are supported are: -Inventory -Snapshot -Compare -Log Analysis -Report   Unity Connection Configuration (supports 7.1.... Read More >

Installing a Wildcard certificate for Variphy Insight OVA

Created by brian on Jan 22, 2018 and last updated on Jan 16, 2019 in Category: Linux Commands and How-Tos

INSTALLING A WILDCARD CERTIFICATE TO THE VARIPHY OVA SERVER   While it is possible to generate and install a self-signed certificate on Variphy Insight, you can also install a wildcard certificate (a public key certificate which can be used with multiple subdomains of a domain) if y... Read More >

Installing an Active-Directory-Signed TLS Certificate for Variphy Insight OVA

Created by Dylan Moore on Aug 16, 2018 and last updated on Jan 16, 2019 in Category: Linux Commands and How-Tos

Overview Note about Multi-line Commands Variphy Insight OVA HTTPS Certificate Signing and Configuration Steps Connect to your Variphy Insight OVA deployment via SSH Archive the current keystore file Create a new public/private key pair and store them in a new keystore List entries in n... Read More >

2. Variphy Insight Virtual Appliance - Deployment

Created by edgar on Aug 24, 2016 and last updated on Dec 11, 2018 in Category: Installation

This article describes how to deploy and run the Variphy Insight Virtual Appliance (VIVA), a Linux virtual machine image in the Open Virtualization Format (OVF) from an .zip package.  The package includes the Variphy Insight web applications running in a Tomcat web server as well as M... Read More >

3. Variphy Insight - General Configuration

Created by edgar on Aug 24, 2016 and last updated on Nov 30, 2018 in Category: Installation

This article assumes that Insight has already been deployed either with standalone installer or via the Variphy Insight Virtual Appliance (VIVA).  This guide will show you how to configure general settings to ensure basic access and functionality.  It is also assumed that all CUCM Prerequi... Read More >

How to apply or update the Insight license key

Created by layne on Feb 11, 2011 and last updated on Nov 27, 2018 in Category: Getting Started

On the Variphy Insight login page, click the 'Update License' link at the bottom of the page.   On the resulting screen, upload the new license (.key file) & enter Insight Administrative credentials.   *The license file may need to first be extracted from the Zip file provided by V... Read More >

4. Upgrading Variphy Insight

Created by edgar on Jun 7, 2017 and last updated on Nov 7, 2018 in Category: Installation

  INTRODUCTION   This document describes the upgrade process to the latest Variphy Insight release.    Before you begin, please ensure you are running at minimum Insight v10.0, for prior versions please consult our support team or reference this article:  http... Read More >

Cluster License Report

Created by edgar on Aug 31, 2016 and last updated on Aug 15, 2018 in Category: Licensing

Cluster License Reports (CLRs) contain information regarding CUCM Clusters configured in Insight.  These details including Phone Count, Cluster IDs and Variphy License Status.  Generating a CLR is easy simply follow these next 3 steps: Step 1. Step 2. Step 3. Read More >

Multi-CUCM Cluster Call Analytics CDR Reporting

Created by Variphy on Aug 13, 2018 and last updated on Aug 14, 2018 in Category: Reporting & Analytics

Variphy 11.2.5 introduces multi-cluster support for CUCM Call Analytics CDR Reporting.   When generating a History CDR report, a new Multi-Cluster Support section will appear if multiple clusters are available to the user account in Variphy.   In addition to the report's pr... Read More >

Top N Grouping Call Analytics CDR Reporting

Created by Variphy on Aug 13, 2018 in Category: Reporting & Analytics

Variphy 11.2.5 introduces top/bottom N support for groupngs n CUCM Call Analytics CDR Reporting.   When configuring a History report, a Maximum Grouping Count can be configured with a value of 1 - 50.  Leave this value to blank to continue to show all applicable groupings in the repo... Read More >

1. Insight CUCM Prerequisites

Created by edgar on Aug 21, 2016 and last updated on May 18, 2018 in Category: Installation

Before you can begin to take advantage of the many tools that Variphy insight has to offer a few settings must first be configured within your CUCM.  ENABLE CALL DETAIL RECORD SERVICE PARAMETERS Login to Cisco UCM Administration and select Service Parameters from the System menu. ... Read More >

Unable to save Call Analytics report due to error "Please Specify at least 1 Grouping Summary"

Created by brian on May 9, 2018 in Category: Reporting & Analytics

After Upgrading to Variphy Insight 11.x, you may experience the following error when trying to save changes to previously existing reports where the grouping type was set to the default of "None/No Grouping": "Please Specify at least 1 Grouping Summary Call Statistic Table Data Type in the Data Gro... Read More >

New CUCM CDR Field Storage and Use in Variphy 11.2

Created by Variphy on Mar 9, 2018 and last updated on Mar 9, 2018 in Category: CDR Reporting & Call Analytics

Variphy 11.2 introduces expanded and complete support for all new CUCM CDR fields which were added in CUCM versions 10.x - 12.0.   These fields include Original and Final Called Party, Redirecting and Hunt Pilot Patterns which identify route and other patterns which were matched for each ... Read More >

How To Configure and Use Dashboard Permalinks for CUCM and UCCX

Created by Variphy on Mar 9, 2018 and last updated on Mar 9, 2018 in Category: Dashboards

New in Variphy 11.2 is the ability to view dashboards and wallboards via Permalink URLs without logging in.   Each dashboard can be viewed via a Permalink URL.   By default, Permalink URL access is disabled for all existing dashboards.   To enable public ac... Read More >

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