Search Our Knowledge Base

Recent Knowledge Base Articles 16 - 30 of 169 Total

Does Variphy Insight Support HTTPS/SSL?

Created by layne on Sep 16, 2013 and last updated on Jan 22, 2018 in Category: Getting Started

Yes - by default, Variphy Insight will bind to and listen on TCP port 8443 for SSL connections.   If these ports are not already in use by another application on the server, then Variphy Insight can be accessed via https://SERVER-IP-ADDRESS:8443    In Insight you can disable H... Read More >

Installing a Variphy Patch on a Linux Server

Created by edgar on Jan 12, 2018 and last updated on Jan 18, 2018 in Category: Troubleshooting

Step 1.  Download the required patch using the link provided by Variphy Support:   Step 2.  Connect to the Variphy server via (S)FTP.  For this example we will be using FileZilla to connect to our Variphy Virtual Appliance, move the patch from your downloads folder to the "/o... Read More >

How to alert for possible Toll Fraud

Created by edgar on Dec 20, 2017 and last updated on Dec 20, 2017 in Category: Reporting & Analytics

Toll fraud is long-standing issue that impacts many organizations telephony systems.  This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat.  In a Cisco VoIP environment you can use CUCM Class o... Read More >

Call Management Records - CMR

Created by Dre Divac on Dec 12, 2017 and last updated on Dec 12, 2017 in Category: CDR Reporting & Call Analytics

Cisco Unified Communications Manager generates call management records (CMRs) which can be used for post-processing activities such as call quality metrics (jitter, Latency, ect), generating billing records, tracking usage activity and network analysis.   You can configure CMRs on the Service... Read More >

Update ciphers on Linux OVA to resolve SFTP connection issues

Created by brian on Nov 28, 2017 and last updated on Nov 29, 2017 in Category: CDR Reporting & Call Analytics

PROBLEM: CUCM is unable to connect a billing server or send CDR records to Variphy's Linux OVA appliance.   This article assumes that other potential causes for this problem have been eliminated, which may include: - incorrect IP/hostname address - incorrect username or password - incorrec... Read More >

Set Static Ports in MSSQL (1433)

Created by edgar on Nov 9, 2017 and last updated on Nov 9, 2017 in Category: MS SQL Server

  When MSSQL Server Express is installed it generates a random port to listen on.  Variphy Insight needs to be configured with the exact port that MSSQL is using.   Follow these instructions to allow SQL Server Express to accept remote connections over TCP/IP for port 1433.  ... Read More >

How to free space in /boot in Variphy Insight Virtual Appliance

Created by edgar on Nov 2, 2017 and last updated on Nov 2, 2017 in Category: Linux Commands and How-Tos

The Variphy Insight Virtual Appliance /boot partition may become full after performing OS updates and not clearing up old Kernels. The safest and easiest way to clear the /boot partition is to follow these steps. Step 1.  Identify the current kernel. The following two commands print... Read More >

Variphy Call Analytics Reports Fail to Run due to MYSQL password expiration

Created by brian on Nov 15, 2016 and last updated on Oct 24, 2017 in Category: MySQL

PROBLEM: After installing MySQL 5.7.x, the root password will expire (default is 360 days). When this happens, Variphy will not be able to run queries or do data inserts on the database.   SYMPTOMS: The following issues will arise when this condition occurs. 1) Any Call analytics reports run... Read More >

Export CUCM Data Sync

Created by edgar on Aug 4, 2016 and last updated on Sep 26, 2017 in Category: Troubleshooting

CUCM DATA SYNC When generating Call History and other Call Analytics reports, Variphy Insight often needs to identify and use CUCM information, such as the description of a phone or device, the devices or directory numbers that identify a user, the users which are in a department, or the devices wh... Read More >

How Remote Phone Control Works in Variphy Insight

Created by layne on Sep 16, 2013 and last updated on Sep 12, 2017 in Category: Remote Phone Control

By design, Remote Phone Control in Variphy Insight does not use or integrate with the CTI Manager Service running on Cisco CUCM.  Instead, it only does the initial authentication through the CUCM Publisher. All subsequent control of the phone is done through the phone's Web Access. This approa... Read More >

Insight not loading correctly

Created by edgar on Jun 13, 2017 and last updated on Jul 28, 2017 in Category: Troubleshooting

Internet browsers temporarily store images, scripts, and other parts of Insight and other websites you visit in order to help speed up your browsing experience.  Sometimes, especially after upgrades, Insight will appear incomplete or the page may look choppy with missing or overlapping com... Read More >

Stop Variphy Insight when service or process is not responding

Created by brian on Jun 23, 2017 in Category: Variphy Insight

Problem: When attempting to upgrade Variphy Insight, or  manually stop the service for troubleshooting or maintainence. the variphy process may hang and not terminate properly   When this occurs, you may need to kill the process manually before you can proceed. If this occurs during the ... Read More >

How To Configure CDR/Call Analytics Dashboards

Created by Variphy on May 23, 2017 and last updated on Jun 19, 2017 in Category: Dashboards

In version 11.0 of Variphy Insight, the Top N & Summary in Call Analytics has been replaced and upgraded with a Call Analytics dashboard that can be completely customized. Each user will have a single dashboard per accessible CUCM Cluster, specific to his/her user account in Variphy Insight. Th... Read More >

Export CAR CDR Data

Created by edgar on Feb 11, 2016 and last updated on Jun 14, 2017 in Category: Getting Started

As a rule of thumb Call history reporting is available in Insight after the completion of first CDR Time Interval cycle when the CUCM Billing Application Server is configured.  If you need Call History data prior to this time you maybe able to export this time frame from your CUCM by following ... Read More >

Variphy Insight - User Permissions

Created by edgar on May 30, 2017 and last updated on Jun 14, 2017 in Category: CDR Reporting & Call Analytics

This article describes how to configure and use the Group and User permissions available as of Insight v11.0. Purpose Adhering to privacy laws or corporate policies likely means limiting visibility to the call data for other users, departments, or organizations. In many cases, only the system/netw... Read More >

< View Previous View More >
Variphy UC Tools & Analytics is trusted and used by thousands of organizations & Cisco Unified Communications/Collaboration engineers
Providing leading edge UC Management Tools to over 1200 organizations worldwide