Recent Knowledge Base Articles 1 - 12 of 12 Total in Category "Blog"

Export CAR CDR Data

Created by edgar on Feb 11, 2016 Last updated on Sep 6, 2016 in Category: Blog

As a rule of thumb Call history reporting is available in Insight after the completion of first CDR Time Interval cycle when the CUCM Billing Application Server is configured.  If you need Call History data prior to this time you maybe able to export this time frame from your CUCM by following ... Read More >

How to setup a account

Created by edgar on Feb 9, 2016 Last updated on Apr 13, 2016 in Category: Blog

You'll need a account to access product downloads, user guides and other resources. Setting up a account is easy. Start by visiting our Registration page here. Your Account Manager (AM) should have provided you an Account Number, this account number will be needed to regis... Read More >

Quick View into Phone Control

Created by edgar on Mar 18, 2016 Last updated on Mar 18, 2016 in Category: Blog

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How to Deploy Variphy Insight OVA in ESXI

Created by edgar on Feb 3, 2016 Last updated on Feb 9, 2016 in Category: Blog

This 5 minute tutorial will show you how to deploy the Variphy Linux Appliance to a VMWare ESXI server. Make sure to also view the Pre-Requisite Configuration Guide for CUCM video turotrial here or the guide posted here. If you prefer a document over a video check o... Read More >

SMTP with Gmail does not work with SSL secure authentication in Variphy Insight

Created by brian on Jan 29, 2016 in Category: Blog

PROBLEM: When attempting to create a secure SMTP connection from Variphy to a Gmail service using SSL and port 587, the test email may fail.   SYMPTOM: Test emails will not go through and the SMTP setup page in insight will show the message "An Error occured" when trying to send the test emai... Read More >

Variphy 9.3: CUCM CDR Call Analytics & Statistics Reporting

Created by Variphy on Nov 12, 2015 Last updated on Nov 23, 2015 in Category: Blog

Ready for Variphy Insight 9.3? Variphy Insight now delivers new configurable call analytics and statistics reporting options for Call History reports. Call Scenarios & Statistic Data Using built-in and easy to select call scenario options, such as connected, not connected, answered, abandoned... Read More >

Variphy 9.1: Improvements Across The Board

Created by Variphy on Jun 8, 2015 Last updated on Jun 8, 2015 in Category: Blog

Ready for Variphy Insight 9.1? We've listened to and executed on loads of valuable feedback from our customers and partners to improve upon many of our products features.  Cisco CTI Manager Service Integration for Deleting ITL/Trust List Settings in Bulk As an optional alternative to HT... Read More >

Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight

Created by Variphy on Jun 6, 2015 Last updated on Jun 6, 2015 in Category: Blog

Since the introduction of CUCM 8.0, the need to delete or reset ITL/Trust List settings on Cisco IP phones in bulk has been widely reported.  Invalid or mismatched ITL/Trust List settings can impede many functions for Cisco IP phones, such as the ability to be moved and registered from one clus... Read More >

Oracle Virtualbox - Deploy Variphy OVA

Created by Edgar Salazar on May 29, 2015 Last updated on May 29, 2015 in Category: Blog

Installing the ova and starting the virtual machine Download and install Oracle VM VirtualBox for your host platform (free): Download variphyinsight01_ova_v9_0_1_10761_eas_v9.ova from the Variphy downloads site.... Read More >

Variphy 9.0.1: Modernized and Updated

Created by Variphy on Feb 10, 2015 Last updated on Feb 10, 2015 in Category: Blog

We're very excited to be releasing Variphy 9.0.1! Our product team has been hard at work, incorporating much needed modernizations to the system platform, installation & upgrade process, in addition to some much needed feature improvements.   Native O.S. Support and a Modernized Platform ... Read More >

Find out who dialed 911 or any number in your Cisco environment

Created by Variphy on Jul 15, 2014 Last updated on Jul 15, 2014 in Category: Blog

Figuring out who dialed 911 or any inbound or outbound number in your Cisco environment should be fast and easy. In the video below, we will show you how to identify who dialed 911 in your Cisco environment in less than a minute using Variphy. We also give you all the pertinent details you need i... Read More >

Looking for a Better Cisco CDR Call Reporting Solution?

Created by Variphy on Jul 15, 2014 Last updated on Jul 15, 2014 in Category: Blog

Why do Variphy users consistently say that they love our product? Maybe because we build what they request, delivered in a simple, easy to use format. You asked for enhanced Cisco CDR reporting, and now with Variphy 8.1, you have it. One of the biggest differentiators between Variphy and other Call... Read More >