Call Analytics - CDR/CMR Process

Call Analytics - CDR/CMR Process

Last updated on Jul 28, 2016 by edgar in category CDR Reporting & Call Analytics

OVERVIEW OF INSIGHT CDR PROCESS There are 3 components required for Variphy to collect, store, and process CDR data. The latter 2 components are only required if you are planning to do Call Analytics reporting (or CUCM Audit Log collection and analysis). Variphy Insight – The primary application and reporting front-end, used for searching data, reporting, etc.  As of version 10.0 Insight is also responsible of setting storage location of raw CDR data received from CUCM B...

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