Search Our Knowledge Base

Recent Articles 1 - 15 of 25 Total in "CDR Reporting & Call Analytics"

Call Management Records - CMR

Created by Dre Divac on Dec 12, 2017 and last updated on Dec 12, 2017 in Category: CDR Reporting & Call Analytics

Cisco Unified Communications Manager generates call management records (CMRs) which can be used for post-processing activities such as call quality metrics (jitter, Latency, ect), generating billing records, tracking usage activity and network analysis.   You can configure CMRs on the Service... Read More >

Update ciphers on Linux OVA to resolve SFTP connection issues

Created by brian on Nov 28, 2017 and last updated on Nov 29, 2017 in Category: CDR Reporting & Call Analytics

PROBLEM: CUCM is unable to connect a billing server or send CDR records to Variphy's Linux OVA appliance.   This article assumes that other potential causes for this problem have been eliminated, which may include: - incorrect IP/hostname address - incorrect username or password - incorrec... Read More >

Variphy Insight - User Permissions

Created by edgar on May 30, 2017 and last updated on Jun 14, 2017 in Category: CDR Reporting & Call Analytics

This article describes how to configure and use the Group and User permissions available as of Insight v11.0. Purpose Adhering to privacy laws or corporate policies likely means limiting visibility to the call data for other users, departments, or organizations. In many cases, only the system/netw... Read More >

How to export CDR data from CUCM CAR and import to Variphy version 9.x or 10.x

Created by brian on Sep 23, 2016 and last updated on Sep 23, 2016 in Category: CDR Reporting & Call Analytics

In CUCM, Cisco's CAR (CDR Analysis Reporting) is the service that keeps an internal database of all Call Detail Records (CDR). At times it may be necessary to do a CAR "dump" from Call Manager and import it to the Variphy CDR database. This is typically needed in two scenarios: 1) You just in... Read More >

Cisco Terminating Cause Codes

Created by CDR Guru on Apr 24, 2015 and last updated on Sep 19, 2016 in Category: CDR Reporting & Call Analytics

CodeDescriptionTypical Scenarios 0 No error Typically in a Cisco environment this indicates the Caller hung up first 1 Unallocated (unassigned) number The number is not in the routing table, or it has no path across the ISDN network. 2 No route to specified tran... Read More >

Call Analytics - CDR/CMR Process

Created by edgar on Jul 22, 2016 and last updated on Jul 28, 2016 in Category: CDR Reporting & Call Analytics

OVERVIEW OF INSIGHT CDR PROCESS There are 3 components required for Variphy to collect, store, and process CDR data. The latter 2 components are only required if you are planning to do Call Analytics reporting (or CUCM Audit Log collection and analysis). Variphy Insight – The pri... Read More >

Call Analytics - Capacity Utilization

Created by edgar on Jul 22, 2016 and last updated on Jul 28, 2016 in Category: CDR Reporting & Call Analytics

HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and layout allows easier searching and reporting, as well... Read More >

Call Analytics - Rate Tables

Created by edgar on Jul 22, 2016 and last updated on Jul 25, 2016 in Category: CDR Reporting & Call Analytics

HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and layout allows easier searching and reporting, as well... Read More >

Call Analytics - Call History Searches

Created by edgar on Jul 22, 2016 and last updated on Jul 25, 2016 in Category: CDR Reporting & Call Analytics

HOW TO USE THE CALL ANALYTICS TAB IN INSIGHT The Call Analytics Tab in Variphy Insight provides the ability to search, view, and generate reports for Cisco Call Detail Records (CDR) data as captured by the selected CUCM Cluster. The new look and layout allows easier searching and reporting, as well... Read More >

Zero Duration Calls / Abandoned Calls

Created by edgar on Jan 16, 2015 and last updated on Jan 16, 2015 in Category: CDR Reporting & Call Analytics

NOTE:You must enable the CDR Log Calls With Zero Duration Flag service parameter to log calls with zero duration. This parameter enables or disables the logging of CDRs for calls which lasted less than 1 second. See the "Configuring CDR Service Parameters" section in the CDR... Read More >

How to manually separate CDR database by year

Created by layne on Mar 17, 2014 and last updated on Jan 5, 2015 in Category: CDR Reporting & Call Analytics

Some of our larger customers have chosen to retain all CDR data, which can easily mean tens of Millions of CDR records in the database.  To improve performance and organization, we have employed an 'yearly' CDR database approach.  Essentially, rather than keep all CDR data in a single dat... Read More >

CDRs for Calls to Shared Line Appearance

Created by CDR Guru on May 10, 2013 and last updated on Oct 7, 2014 in Category: CDR Reporting & Call Analytics

Caller calls shared line appearance, existing on 2 phones (Phone1 and Phone2).  The user on Phone1 answered and spoke for 30 sec then placed call on hold. Once this happens, the user on Phone2 is able to 'Resume' and pick up the call.  The user on Phone2 then picks up the call.... Read More >

Capacity Utilization Report shows higher call volume than expected

Created by brian on Jun 27, 2014 and last updated on Jul 18, 2014 in Category: CDR Reporting & Call Analytics

Problem: When running a Capacity Utilization Report against a gateway device, the call stream peak is showing higher than you believe it actually is, or may conflict with reports from other software or from your Telecom provider Example: if you are running a CU report against a ... Read More >

Notify NetAdmin when someone dials 911

Created by Joe Curious on Mar 8, 2011 and last updated on Jul 11, 2014 in Category: CDR Reporting & Call Analytics

Would like to show when someone dials 911 (either accidentally or on purpose). Doesn't need to be the full-featured E911 down to the location of the call, but knowing that a 911 call was made from an extension and we show the extension number would help. Update: Be on the lookout for Variphy CDR ... Read More >

Report Output is UNDEFINED when exporting a Call Usage search

Created by brian on Jun 11, 2014 and last updated on Jun 13, 2014 in Category: CDR Reporting & Call Analytics

Problem: When a user runs an Ad-Hoc search in the Call Usage tab, then tries to export the results to a file, the output file contains only the word UNDEFINED with no additional data. This issue is most commonly encountered with later versions of Internet Explorer and affects all file output format... Read More >

View More >
Variphy UC Tools & Analytics is trusted and used by thousands of organizations & Cisco Unified Communications/Collaboration engineers
Providing leading edge UC Management Tools to over 1200 organizations worldwide
Back to Top