Search Our Knowledge Base

Recent Articles 1 - 7 of 7 Total in "Remote Phone Control"

How Remote Phone Control Works in Variphy Insight

Created by layne on Sep 16, 2013 and last updated on Sep 12, 2017 in Category: Remote Phone Control

By design, Remote Phone Control in Variphy Insight does not use or integrate with the CTI Manager Service running on Cisco CUCM.  Instead, it only does the initial authentication through the CUCM Publisher. All subsequent control of the phone is done through the phone's Web Access. This approa... Read More >

Troubleshooting Remote Phone Control

Created by phone-guy on Feb 3, 2011 and last updated on Aug 19, 2016 in Category: Remote Phone Control

Variphy Insight communicates with all supported Cisco IP phones via HTTP (TCP 80), except for wireless 7921 and 7925 models, where it uses HTTPS (TCP 443). Currently, the supported Cisco IP phone models in Variphy Insight are: Cisco 6921, 6941, 6945, 6961 Cisco 7811, 7821, 7841, 7861 Cisco 7906 ... Read More >

Remote Phone Control with 8941/8945 SIP Phones

Created by layne on Jun 21, 2013 and last updated on Jul 25, 2016 in Category: Remote Phone Control

For Cisco 8941 and 8945 phones running SIP firmware (tested with version SIP 9-3-1-18), the phone returns a completely BLACK screenshot.   This only appears to happen with phones running SIP firmware, whereas those running SCCP firwmare operated as expected.   Aug 2013 Update: Beca... Read More >

Phone Search Error - Variphy Insight encountered an error when searching for phones.

Created by brian on Oct 30, 2014 in Category: Remote Phone Control

          PROBLEM: When searching for phones in Insight's Phone Control tab, the interface returns the following error: Variphy Insight encountered a problem... Variphy Insight encountered an error when searching for phones. A check of the Insight logs immediately a... Read More >

Phone Control Workaround for Informacast Systems

Created by brian on May 6, 2014 and last updated on Jul 18, 2014 in Category: Remote Phone Control

PROBLEM: Phone Control and Broadcast functions do not work, or only work partially, on CUCM systems where Informacast is installed. The phone may not be able to authenticate, or the control keypad GUI may come up, but the screen may show unavailiable. A screenshot test to http:\(phoneIPaddress)CGIS... Read More >

Some Examples of using Phone Macro

Created by layne on May 23, 2011 and last updated on Jul 11, 2014 in Category: Remote Phone Control

We are able to bulk execute phone macro instructions - like changing backgrounds, ringtones, deleting phone XML subscriptions, etc.... This should work even over VSAT links.  1. Changing the background on a mass group of IP phones. 2. Changing the ring tones on a mass group of IP phones. 3. ... Read More >

Clear ITL file for phone by first enabling non-secure HTTP Authentication

Created by phone-guy on May 27, 2013 in Category: Remote Phone Control

STEP 1: Update Authentication URL to use only the non-secure: In CUCM Administration, select Enterprise Parameters from the System menu. To enable only the non-secure Authentication URL, clear out the Authentication URL value from the 'Secure' section so that the field is left blank and only the ... Read More >

Variphy UC Tools & Analytics is trusted and used by thousands of organizations & Cisco Unified Communications/Collaboration engineers
Providing leading edge UC Management Tools to over 1200 organizations worldwide
We've updated our Privacy Policy. Dismiss