Search Our Knowledge Base

Recent Articles 1 - 9 of 9 Total in "Reporting & Analytics"

Multi-CUCM Cluster Call Analytics CDR Reporting

Created by Variphy on Aug 13, 2018 and last updated on Aug 14, 2018 in Category: Reporting & Analytics

Variphy 11.2.5 introduces multi-cluster support for CUCM Call Analytics CDR Reporting.   When generating a History CDR report, a new Multi-Cluster Support section will appear if multiple clusters are available to the user account in Variphy.   In addition to the report's pr... Read More >

Top N Grouping Call Analytics CDR Reporting

Created by Variphy on Aug 13, 2018 in Category: Reporting & Analytics

Variphy 11.2.5 introduces top/bottom N support for groupngs n CUCM Call Analytics CDR Reporting.   When configuring a History report, a Maximum Grouping Count can be configured with a value of 1 - 50.  Leave this value to blank to continue to show all applicable groupings in the repo... Read More >

Unable to save Call Analytics report due to error "Please Specify at least 1 Grouping Summary"

Created by brian on May 9, 2018 in Category: Reporting & Analytics

After Upgrading to Variphy Insight 11.x, you may experience the following error when trying to save changes to previously existing reports where the grouping type was set to the default of "None/No Grouping": "Please Specify at least 1 Grouping Summary Call Statistic Table Data Type in the Data Gro... Read More >

How to alert for possible Toll Fraud

Created by edgar on Dec 20, 2017 and last updated on Dec 20, 2017 in Category: Reporting & Analytics

Toll fraud is long-standing issue that impacts many organizations telephony systems.  This illicit use of a telephony system to make calls, not necessarily long distance or international calls, is difficult but not impossible to combat.  In a Cisco VoIP environment you can use CUCM Class o... Read More >

How To Create CDR Report Showing Dormant or Non/Under Utilized Phones

Created by Layne on May 31, 2017 and last updated on Jun 1, 2017 in Category: Reporting & Analytics

In Variphy Insight version 11.0, we introduced new options specifically for reporting on dormant phones or end users - those which have not made or received any calls (or at least some minimum) in a particular time period.   Dormant phones and users can clog up CUCM and continue to count towar... Read More >

(S)FTP Call History Reports

Created by edgar on Dec 22, 2016 and last updated on May 31, 2017 in Category: Reporting & Analytics

Insight offers two delivery methods for reports, SMTP (Email) and (S)FTP.  In some cases you may want to deliver reports to a network share.  This guide will show you how to accomplish this in an Insight deployment completed via our VIVA (Variphy Insight Virtual Applicance).  Fom yo... Read More >

Call Analytics - History & History Summary Reports

Created by edgar on Jul 25, 2016 and last updated on May 31, 2017 in Category: Reporting & Analytics

Variphy Insight provides the ability to generate Call Analytics reports on Call Detail Records (CDR) and Call Management Records (CMR). There are four types of Call Analytics reports in this version of Variphy Insight: History reports search and show details for Call Detail Records, such as callin... Read More >

Identifying Video Use and Adoption in User Base with CDR

Created by CDR Guru on Feb 4, 2015 and last updated on May 31, 2017 in Category: Reporting & Analytics

Variphy Insight 9.0.1 now enables Call History and History Summary reports to be configured to search for calls involving (or explicitly not involving) a video codec.  Quantifying user adoption of video communications can now be done by searching for the specific codec(s) involved either Cluste... Read More >

Call Analytics - Calling Scenarios

Created by edgar on Feb 23, 2017 and last updated on May 31, 2017 in Category: Reporting & Analytics

Overview Call scenarios are essentially meta tags for a call (CDR record). A single call can have multiple call scenarios as they describe more than whether the call just connected or not. Because there can be multiple, we avoid using the term "Type" for a call. For example, a call between John a... Read More >

Variphy UC Tools & Analytics is trusted and used by thousands of organizations & Cisco Unified Communications/Collaboration engineers
Providing leading edge UC Management Tools to over 1200 organizations worldwide