Last updated on Sep 16, 2016 by layne in category Announcements
The main feature navigation menu has been moved from the top-horizontal to a left-vertical fly out menu. This enables easier and more logical navigation through out the application.
What used to be known as 'Call Usage" is now called "Call Analytics". Though you may see the term CDR still used in the application, the main menu option now illustrates the robustness of our call search and reporting capabilities.
CDR Manager will now be merged into Variphy Insight as a single application/service. All CDR Manager and call data processing configurations will now be configured along with all the other cluster configurations in Insight
CDR Alerts will now be configurable via the Call Analytics feature tab for the selected CUCM Cluster, within the 'Alerts' tab. Before configuring alerts note that SMTP Server, Email Recipients, and Time of Day Windows need to be configured.
When searching for Call History or configuring History reports, a number of search options have been added to the existing search criteria possibilities. The following Search Criteria options have been added:
|New Search Criteria Types||Description|
|Originating and/or Terminating CUCM Device Type||Search and filter based upon what type of Cisco device or product was involved in the call, such as a TelePresence TX9200 or 8851 phone|
|Calling Party or Original Called Party Number||Search for a value amongst both of the calling and original called party number|
|Calling Party, Original, or Final Called Party Number||Search for a value amongst all of the calling, original called, and final called party number|
|Callling Party, Original Called Party, Final Called Party, or Last Redirect SIP URI||For when the party uses a SIP Directory URI|
|Outpulsed Calling Party, Original Called Party, Final Called Party, or Last Redirect Number||For when normalization or localization takes place at the device|
|Comment||The comment field can provide some additional info specific to the call, for example to help identify conference or malicious calls|
An exciting new feature in Variphy Insight v 10.0 is it's ability to create and store a synchronized set of CUCM data (aka "CUCM Sync") for Call Analytics purposes. When generating Call History and other Call Analytics searches/reports, Variphy Insight often needed to identify CUCM information such as; End User name, Department, and Device Descriptions. Variphy Insight 10 can now fetch and use this type of infomration from either the current running CUCM configuration on-demand, or via an internal "CUCM Sync" of the data which is stored outside of the CUCM. Using the CUCM Sync will be preferred as it minimizes the time and amount of communication needed between Variphy Insight and the CUCM.
If a CUCM Sync exists for a given Cluster, it will be used instead of the current running CUCM configuration. This will be identified in the upper-right hand corner of the Call Analytics tab. As shown in the below example, this installation is using a CUCM Sync from May 9th, 2016.
The call accounting feature allows you to define rules for how much certain calls cost per duration of time (usually per minute). In Variphy 10.0 the Rate Table system has been completely overhauled. You can now apply one or more Rate Tables per Cluster in a prioritized manner. The Rate Tables have been expanded to support all text conditional types for device names. Insight version 10 will inlcude an interface for managing rates witihin rate tables. Rates can be imported and exported in a specific comma-seperate value (CSV) format.
One of the limitations with CUCM is it doesn't enable an administrator to easily identify that a directory number (such as "10111") is available. Because it doesn't exist in CUCM, this directory number (and any others which don't exist) will simply not appear in any CUCM report or search, leaving the user to have to somehow identify the "gaps" to reveal which numbers are available.
DN Management in Variphy Insight solves this, by enabling you to do:
a) Quickly search a directory number range such as "1011X" ('X' is a wildcard digit to represent 10110-10119) and identify how many (and which) directory numbers are available, inactive/unassigned, and/or active
b) Find the 1st N count of directory numbers which are available
c) Generate a report in PDF/XLSX for a directory number range identifying the utilization per status and details for each directory number
CUCM stores all of its directory numbers which have been configured. For the directory numbers, there are 2 status types:
a) Active - the directory number is "callable" and may be (but not necessarily) assigned to 1 or more device. A DN is referred to as "shared" if it is assigned to more than 1 device.
b) Inactive/Unassigned - The DN exists but UCCM ignores it's existence when routing calls. The most common cases for these types are when a phone/device is deleted (without also deleting the directory number assigned to the phone) and when a directory number is in the system as a placeholder or is 'reserverd'.
c) If a directory number does not exist in CUCM, it is considered "Available"