# Variphy > Variphy is the preferred reporting and analytics platform for unified communications (UC), providing CDR reporting, call analytics, contact center analytics, dial plan management, change management, and remote phone control. The platform supports Cisco CUCM, Cisco UCCX, Cisco CUBE, Webex Calling, Webex Contact Center, Zoom Phone, and Microsoft Teams. Variphy is based in California's Silicon Valley and has been providing UC tools and analytics for over 20 years. The entire team—product development, sales, marketing, service delivery, and support—is based in the United States. Variphy serves 2,000+ customers across 35+ countries, managing 10M+ phones and users. --- ## Company - **Website:** https://www.variphy.com - **Founded:** ~2004 (20+ years in UC analytics) - **Headquarters:** Silicon Valley, California, USA - **Team:** 100% US-based across all functions - **Customers:** 2,000+ organizations, 35+ countries, 10M+ managed phones/users - **Industries served:** Healthcare, government, energy, legal, high technology, social media, education, system integrators, managed service providers - **Technology Partners:** Cisco, Microsoft, Zoom - **Available on:** Webex App Hub (https://apphub.webex.com/search?q=variphy) - **Trust Center:** https://trust.variphy.com/ - **Free Trial:** https://www.variphy.com/free-trial - **Demo:** https://www.variphy.com (book via site) --- ## Deployment Options Variphy is available as: 1. **On-Premises (self-hosted):** Deployed via OVA (Open Virtual Appliance). Customers manage their own server, networking, storage, and licensing (VMware/hypervisor, OS, SQL Server). 2. **Variphy Cloud (SaaS):** Fully managed cloud environment powered by FedRAMP-certified Google Cloud. Uses an OPEX model—no upfront CAPEX. Includes automatic updates, security patches, data backups, data encryption, and compliance with industry standards. Uses the **Variphy Collector**, a secure on-premises agent that automatically uploads call data to Variphy Cloud. --- ## Core Solutions ### 1. Call Analytics https://www.variphy.com/solutions/call-analytics Provides full visibility into call activity across the UC environment. - **Call Search:** Search by phone number or extension; see where a call was answered, duration, transfers, and who disconnected. - **Call Flow:** Visualize the chronological order of events for each caller—from entry to disconnection (cradle-to-grave). - **Call Busy Hours:** Identify peak call traffic periods; track call attempts, conference calls, and parked calls. - **Hunt Group & Queue Performance:** Monitor call flows and usage across hunt groups and call queues to eliminate guesswork in performance analysis. - **Answer & Abandonment Rates:** Report on answered vs. abandoned calls; uncover time thresholds per queue and customer patience levels. - **Identify Dormant & Underutilized Devices:** Find phones or end users that have not met minimum call activity thresholds. ### 2. Contact Center Analytics https://www.variphy.com/solutions/contact-center-analytics/ Dedicated analytics for contact center environments (Cisco UCCX, Webex Contact Center, and others). - **Call Queue Performance:** Track queue-level metrics including volume, wait time, and handle time. - **Agent State Activity:** Monitor agent availability, states, and time-in-state across teams. - **Time Interval Trends:** Analyze call volume and agent performance across time intervals (hourly, daily, etc.). - **Real-time Wallboards:** Display live metrics on wallboards for contact center floors and supervisor visibility. - **Supervisor Team Visibility:** Give supervisors real-time and historical views of their agents and queues. ### 3. Dial Plan Management https://www.variphy.com/solutions/dial-plan-management Replaces error-prone spreadsheets with a structured system for managing Direct Inward Dial (DID) numbers. - **DID Capacity Planning:** Plan for future DID needs based on current usage data. - **Eliminate Spreadsheet Tracking:** Centralize DID inventory instead of maintaining manual spreadsheets. - **View & Manage DID Block Usage:** See exactly which DID numbers within a block are assigned, available, or unused. ### 4. Change Management https://www.variphy.com/solutions/change-management Audit logging and configuration tracking for UC environments (supports CUCM, UCCX, and Unity). - **Document Changes to Key Configurations:** Track additions, modifications, and deletions of phones, users, route patterns, and more. - **Inventory Phone Serial Numbers, Firmware & Cloud Readiness:** Maintain a live hardware inventory including model, firmware version, and cloud migration readiness. - **Report on Hunt Pilot Call Flows:** Generate as-built documentation of hunt pilot and call flow configurations. ### 5. Remote Phone Control https://www.variphy.com/solutions/remote-phone-control/ Manage and troubleshoot Cisco IP phones remotely without needing physical access or navigating CUCM Administration. - **Change Background Images & Ring Tones:** Push updated backgrounds and ring tones to phones at scale. - **Clear ITL Files & Manage Device Settings:** Remotely clear ITL (Identity Trust List) files and update device configurations. - **Test & Troubleshoot Phones Remotely:** View real-time phone display, initiate resets, and run diagnostics without dispatching staff. --- ## Supported Platforms ### Variphy Cloud https://www.variphy.com/platforms/cloud/variphy-cloud Fully managed SaaS analytics hub; integrates Webex Calling, Microsoft Teams, and Zoom Phone in a single platform. ### Cisco https://www.variphy.com/platforms/cisco - **CUCM (Cisco Unified Communications Manager):** - Call Reporting & Analytics: https://www.variphy.com/platforms/cisco/cucm/cisco-cucm-call-analytics - Dial Plan Management: https://www.variphy.com/platforms/cisco/cucm/cisco-cucm-dial-plan-management - Change Management & As-Built Reporting: https://www.variphy.com/platforms/cisco/cucm/cisco-cucm-change-management - Remote Phone Control, Phone Macros & Broadcast: https://www.variphy.com/platforms/cisco/cucm/cisco-cucm-remote-phone-control - **UCCX (Cisco Unified Contact Center Express):** - Reporting & Analytics: https://www.variphy.com/platforms/cisco/uccx/cisco-uccx-call-analytics - Dashboards & Wallboards: https://www.variphy.com/platforms/cisco/uccx/cisco-uccx-wallboards - **CUBE (Cisco Unified Border Element):** - Reporting & Analytics: https://www.variphy.com/platforms/cisco/cube/cisco-cube-call-analytics ### Webex - **Webex Calling:** https://www.variphy.com/platforms/webex/webex-calling/webex-calling-call-analytics - **Webex Contact Center:** https://www.variphy.com/platforms/webex/webex-calling/webex-contact-center-analytics ### Zoom Phone https://www.variphy.com/platforms/zoom/zoom-phone/zoom-phone-call-analytics ### Microsoft Teams https://www.variphy.com/platforms/microsoft/microsoft-teams - Reporting & Analytics: https://www.variphy.com/platforms/microsoft/microsoft-teams/microsoft-teams-call-analytics - DID Management: https://www.variphy.com/platforms/microsoft/microsoft-teams/did-management-for-microsoft-teams - DID Provisioning: https://www.variphy.com/platforms/microsoft/microsoft-teams/did-provisioning-for-microsoft-teams --- ## Key Capabilities & Differentiators - **Quick deployment:** Fully functional application can be launched and connected to call data in as little as 20 minutes. - **No CDR data limits:** Unlimited retention for CDR data—useful for compliance with federal, corporate, or state policies. - **Multi-parameter CDR search:** Search call history using parameters not natively available in raw CDR files (e.g., end-user names, departments, device pools, device descriptions, device types). Supports Match Any vs. All logic. - **Cradle-to-grave reporting:** Track the complete call flow—transfers, forwards, conference segments—in a single exportable report. - **Customizable dashboards & widgets:** User-specific dashboards; create, share, and set default dashboards to standardize reporting. - **Automated report scheduling:** Schedule reports for delivery via email or FTP in PDF, XLSX, HTML, or CSV formats. - **Hunt group analytics parity:** Generate contact-center-quality metrics from basic hunt groups and native call queuing (not just formal CC platforms). - **Single pane of glass:** Visualize, search, analyze, and report on Cisco Collaboration (and other UC) data from one interface. - **Role-based permissions:** Control access to data and features by user role. - **Cloud migration support:** Variphy supports organizations transitioning from on-premises to cloud calling by providing the visibility needed to plan and measure migration success. --- ## Reporting & Export - Report output formats: **PDF, XLSX, HTML, CSV** - Delivery methods: **Email, FTP** (scheduled or on-demand) - Configurable templates that can be saved and reused - Shareable dashboards for managers and non-technical stakeholders --- ## Support & Resources - **Support Center:** https://www.variphy.com/support - **Knowledge Base:** https://kb.variphy.com/ - **User Guides:** https://www.variphy.com/support/user-guides - **Downloads:** https://www.variphy.com/support/download - **Technical Services Agreement:** https://www.variphy.com/support/technical-service-agreement - **End-of-Life Notices:** https://www.variphy.com/support/end-of-life - **What's New / Release Notes:** https://www.variphy.com/whats-new - **Voice Blog:** https://www.variphy.com/voice - **Webinars:** https://www.variphy.com/webinars - **Success Stories:** https://www.variphy.com/company/success-stories --- ## Recent Releases (as of March 2026) - **Variphy 26.3 (upcoming):** Enhanced Webex Contact Center and Calling visibility improvements. - **Variphy 26.2:** Proactive audit alerts; enhanced Zoom Caller Analytics. - **Variphy 25.8:** Smarter analytics for Webex Contact Center; Zoom Phone enhancements; Kerberos authentication support. - **Variphy 17.2 (cloud):** Variphy Cloud migration enhancements. - Recent additions include: Microsoft Teams DID Provisioning, threshold alerting for RT Phone Registration Widget, Webex Contact Center Reporting (real-time dashboards and automated reports). --- ## Customer Success Highlights - **Mercy Hospitals** (50,000+ Cisco IP phones): Unlimited CDR retention, multi-parameter call search, hunt group analytics for non-contact center clinics. - **Veridian Credit Union** (1,200 endpoints): Configurable CDR reports, scheduled delivery, user-specific dashboards; resolved confidence/consistency issues in reporting. - **CRDB Bank** (1,100 Cisco IP phones, Tanzania): Department manager self-service reporting; reduced troubleshooting time via Call Detail Search. - **Jersey Community Hospital** (350 devices): Single-pane-of-glass for CDR analytics, change management, remote phone control, and compliance retention. - **Kelsey-Seybold Clinic** (7,000 devices): Rapid OVA deployment; CUCM, CUBE, and dial plan management in use. - **Western Steel** (50 Zoom Phone users): Zoom Phone analytics for KPI tracking; enabled management reporting within first week. - **Notable logos:** McKesson, Mercy, Caterpillar, UCLA, Veridian Credit Union, VA (Veterans Affairs). --- ## Legal & Policies - **Privacy Policy:** https://www.variphy.com/privacy - **Terms & Conditions:** https://www.variphy.com/terms - **End-User License Agreement (EULA):** https://www.variphy.com/eula --- ## Social & Community - **LinkedIn:** https://linkedin.com/company/variphy/ - **X (Twitter):** https://twitter.com/variphy - **YouTube:** https://youtube.com/variphy - **Instagram:** https://instagram.com/variphy - **Careers:** https://www.variphy.com/company/careers - **Partners:** https://www.variphy.com/company/partners - **Events:** https://www.variphy.com/company/events