Call Analytics Reporting

Installation is a breeze - we're eager to assist you via Webex

Customizable reporting for call history, capacity utilization, quality & statistics

Auto-synchronize with CUCM devices, end users, and more

Search, track, report, alert, schedule, email, & relax


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Calls By Scenario Per Hour of Day

  • Per end user, device, directory number, device pool, or many other options
  • When is our busy hour of the day?
  • When is the slowest hour for inbound support calls?

Call Volume and Analytics per Scenario and Time of Day

  • Total Calls, Abandoned Calls, Voice Mail Calls, Answered Calls, Transferred Call, Two Way Video Calls, Not Connected Calls, Forwarded Calls, Queued Calls and More...
  • What's the peak, low, and average abandoned and voice mail rate?
  • How many calls to the call center are not connecting per hour?

Concurrent Call Activity

  • Per end user, device, directory number, device pool, or many other options
  • When is our busy hour of the day?
  • When is the slowest hour for inbound support calls?

Total & Average Call Counts, Percentages, Call Durations, Ring Durations, Queue Durations, and other Call Statistics

  • What percentage of the inside sales agents' calls are lasting longer than 30 seconds?
  • Which hour has the highest abandoned and voice mail rate?
  • What's the call center's average ring duration per hour?

Recap

Variphy's new Call Analytics & Statistics Reporting for Cisco CUCM CDR lets you quickly build reports that contain only the call scenarios and data statistics that matter to you, and in your desired presentation format.

Reports can be generated on the fly or scheduled for automated email delivery to HR, management, or other groups on a scheduled basis. Imagine having a monthly, weekly or daily report, showing outbound/inbound call traffic, calls to emergency services, international calls, and/or calls to the help desk or call center agents.

Every organization is unique. In seconds we can help you customize your own CDR Reports to meet your requirements.

 

Next in Call History Reporting by Variphy:

Capacity Utilization Reporting Learn more >

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