How can you easily tell who made a change to the CUCM configuration? How about identifying what has changed? With one of Variphy Insight's latest features, Audit Log Analysis, you have the ability to identify who made that change to the dial plan yesterday that nobody is owning up to.
The creation of audit logs in Cisco Unified Communications & Collaboration Solutions is a feature that can be enabled for most product types, such as Unified Communications Manager, Unity Connection, and Contact Center Express.
Once enabled, information about attempted and executed tasks such as command line interface (CLI) instructions as well as moves, adds, changes, and deletions via the administration interface will be written in the audit log files. The information in the logs can help identify when a particular task was executed, which administrative user login performed the operation, whether it was successful or not, and from which IP address it originated from.
For more information and frequently asked questions, see the FAQ for Variphy's Audit Log Analysis.
Because Variphy Insight is able to receive and make sense of your CUCM Audit Log files (for CUCM versions 7.1.2 and beyond), you can quickly determine who "monkeyed" with your configuration, and the IP address from where the change was made.
Senior support folks will have a means to identify gaps, account for and educate lower tier support personnel, as well as monitor changes made by System Integrator partners or contractors.
Audit logs are available in Unified Communications Manager (CUCM) 7.1.2 and later, Unity Connection 8.0 and later, and Contact Center Express (UCCX) 9.0 and later, all of which are supported by Variphy Insight.
Audit logs can be enabled via the appropriate Unified Serviceability Interface, by selected the Audit Log Configuration option
Audit logs can be retrieved either manually or an automatic schedule via Cisco's Real-Time Monitoring Tool (RTMT). Our systems engineering team would be happy to walk you through it if you would like assistance.
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