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Cisco CUBE CDR Reporting

Search, analyze, report, schedule, & relax

Much like CUCM CDR Reporting and UCCX Call Analytics, Variphy’s CUBE CDR reporting and Dashboard Widgets allow you to search, analyze, and report upon your CUBE call activity.

Search by Calling Numbers (CLID), Dialed Number Identification Services (DNIS), Peer Addresses, and much more, as well as select which details and statistics should be included in highly customizable and dynamic reports and widgets.

Learn more Download the Datasheet

Instantly Search & View Your Cisco CUBE CDR Call History

In many cases, and by design, your Cisco Unified Communications Manager (CUCM) may not be “aware” of all of these calls and therefore, the CUCM CDR data will not include all the CUBE call activity.

  • Search & report by multiple parameters including Calling Number (CLID), Dialed Number Identification Service (DNIS), Peer Address, Information Type, Internal Error Code, Voice Feature and more.
  • Call History searches can include multiple criteria using our usual and flexible Match Any vs All logic.
  • Select from many quick and easy time periods, such as “Previous 6 Hours”, “Current Day”, “Previous 7 Days”, “Current Quarter”, or fine tune your specific window of time needed.
  • Choose your desired detail columns to display and Variphy will automatically associate and order all events for each call.
Cisco CUBE CDR Call History Search Cisco CUBE CDR Call History Details

Cisco CUBE Call Analytics Reporting

Cisco CUBE CDR Call Volume & Capacity
Cisco CUBE CDR Call Volume & Capacity

CUBE Time Period Metrics & More

  • Customize and re-use unlimited CUBE Call Analytics reports.
  • Choose whether to include detailed call history as well as key statistics including call volume, capacity utilization or other time-based metrics in either chart or tabular formats.
  • Generate reports for 1 or multiple CUBE Systems on-demand or scheduled for automated delivery.
  • CUBE Call Analytics Reports can be downloaded, emailed, sent to Webex Chat Spaces/Users, uploaded to FTP servers and shared via the built-in report repository.
  • Provide reports the way users want them - choose from PDF, XLXS, HTML, or CSV formats.

Full CUBE CDR Call Event Details

If desired, include granular event-based details for each call, automatically grouped and sequenced for comprehensive CUBE call accounting and analysis. Choose and order from dozens of column detail options, including Calling Number (CLID), Dialed Number Identification Service (DNIS), Peer Address, Information Type, Internal Error Code, Voice Feature and more.

Cisco CUBE CDR Report Call Details

Cisco CUBE Dashboard Widgets

CUBE Time Period Metrics & More

  • Choose from interactive pie, bar, and line charts to simple, but effective detailed data tables to analyze and show your CUBE call activity the way you want it.
  • Easily add CUBE Widgets to new or existing Dashboards alongside other CUCM, UCCX, and Announcement Widgets.
  • Drag-and-drop to resize or re-position Widgets for your ideal layout and screen resolution.
  • Scale Widget font sizes and spacing to maximize readability on Wallboards and shared display monitors.
  • Read more about Variphy Dashboards & Widgets >.
Cisco CUBE CDR Call Volume & Capacity Cisco CUBE CDR Call Volume & Capacity

Why Variphy for Cisco CUBE CDR Call Analytics?

Variphy is the preferred CUCM CDR Reporting & Call Analytics solution for 1,500+ public and private businesses/organizations totaling more than 4,000,000+ phones in 30+ countries.

YOUR CUBE CDR Data & Retention.

For compliance purposes, most organizations need to keep several months' or even years' of Cisco CDR data with Variphy. Access and report on it for as long as you need to.

Unlimited Cisco CUBE/IOS Systems

Variphy Call Analytics supports an unlimited number of Cisco CUBE or IOS Systems/Devices:

  • Cisco IOS Release 12.4(20)T or later.
  • Cisco IOS XE Release 16.3.1 or later.

All Upgrades Always Included

We typically release a new revision every month or 2 and encourage our user community to stay up to date with the latest features and improvements. Variphy upgrades take only a few minutes and are always included at no extra cost.

How Variphy Cisco CUBE CDR Reporting Works

On-Premises, Variphy Cloud, or Hybrid

Variphy Call Analytics can be deployed on your premises, in Variphy Cloud, or a combination of both.

Deploy Our OVA or Install on Your OS

You can be up and running in as little as 20 minutes with our Linux OVA or native Windows, Linux or Mac OSX installer. Plus, our upgrade process is even simpler.

Priced to Fit the Environment

Our pricing aligns with the size of your Cisco CUCM installation, based upon the total phone or end user count.

Web-Based User Interface

Variphy's modern and web-based user interface supports the latest and greatest browsers - Google Chrome, Mozilla Firefox and Microsoft Edge.

Webinars for Cisco CUBE CDR Reporting

View Past Webinars (53)

Webinar
Advanced call type utilization for outside the box reporting
How to take advantage of Variphy's Rate tables to develop customized call types.
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Advanced Search Set Usage
Learn how to use multiple Search Sets to get advanced views into specific calling scenarios. Search Sets and Search Criteria are two of the most fundamental and important concepts in Variphy CUCM CDR Call Analytics, as they shape all reports, dashboard widgets, alerts, and history search results.
Advanced Search Set Usage Advanced Search Set Usage
Auto User Provisioning
New in Variphy 12.3.0: auto user provisioning. Jim and Matt demonstrate one of our latest features.
Auto User Provisioning Auto User Provisioning
Basics of Cisco CDR
Understanding the basics of Cisco CDR.
Basics of Cisco CDR Basics of Cisco CDR
Building CDR Alerts and using Variphy's Configurable Device List
How to build CDR Alerts and utilize Variphy Devices/Lists for call stream capacity utilization metrics and convenient searching for CUCM Call Analytics.
Building CDR Alerts and using Variphy's Configurable Device List Building CDR Alerts and using Variphy's Configurable Device List
Call Detail Search Sets
Call detail search sets allow users to customize widgets by filtering call detail records. Systems engineer Victor walks through how to build and use call detail search sets.
Call Detail Search Sets Call Detail Search Sets
Call Scenarios 101 — Transferred Calls
Transferred calls – transfer to, transfer from, blind transfer, consultative transfer, and forward to – are types of call scenarios that can be identified via Variphy Call Analytics. SEs Jon and Mike discuss each scenario and how it can be utilized for more robust reporting.
Call Scenarios 101 — Transferred Calls Call Scenarios 101 — Transferred Calls
Call Transfers & Auto Attendant
Where are your employees transferring calls? How can you align your auto attendant to direct your customers appropriately? Systems engineer Matt demonstrates how to use C2G (Cradle to Grave) search to enhance customer experience.
Call Transfers & Auto Attendant Call Transfers & Auto Attendant
Capacity Utilization Beyond Monitoring Gateways
Join Phil & Vic as they show how to easily build Capacity Utilization Widgets & Reports using Variphy.
Capacity Utilization Beyond Monitoring Gateways Capacity Utilization Beyond Monitoring Gateways
Capacity Utilization Reports & Dashboards
Systems engineers Victor and Dre cover capacity utilization reporting beyond monitoring gateways.
Capacity Utilization Reports & Dashboards Capacity Utilization Reports & Dashboards
CDR Cradle to Grave Reporting
Get an in-depth demo of Variphy's CDR Cradle to Grave Reporting. Learn how to track complete call flows for each call in a single report. Easily visualize the Cradle to Grave sequence showing related calls "before" and "after" within the same time period searched. We'll also show you how to identify sequence events such as Transferred, Forwarded, and Conferenced calls.
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CDR Reporting: Work From Home vs. Office Productivity
Dre and Victor will coach you on how to use the phone type to compare productivity on virtual phones vs. hard phones in Variphy's CUCM CDR Reporting.
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Cisco Cause Codes
Cisco Cause Codes can help you determine your call flow. Learn how to use Variphy’s reports on Cause Codes to understand call scenarios and termination reasons.
Cisco Cause Codes Cisco Cause Codes
Cisco Native Call Queuing
Join Mike and Victor for a technical overview of the Cisco Native Call Queuing data available for reports in the Variphy environment. This includes events such as queue time, no answer from users, and average queue time fields.
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COVID-19: How to Report on Your Now Fully Remote Workforce
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce COVID-19: How to Report on Your Now Fully Remote Workforce
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
Grab your Cheetos! Join Vic as he walks you through creating reports to help monitor your newly provisioned remote workforce.
COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2 COVID-19: How to Report on Your Now Fully Remote Workforce Pt. 2
CUCM CDR vs. UCCX Contact Center Reporting
Join Matt and Mike as they guide you through the differences between CDR and UCCX call reporting, and how they complement one another.
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CUCM Phone Macros
Have you ever had to walk around your offices manually pushing buttons on IP phones in order to enable a certain setting (corporate logo, ringtone, erase a setting, etc.)? Variphy's Cisco Phone Macros provide a simple way of changing the backgrounds on all your IP phones, testing the MeetMe conferencing of phones at a satellite location, or even validating call admission control over a WAN link. In the end, using Phone Macro will reduce your administrative burden and increase your efficiency.
CUCM Phone Macros CUCM Phone Macros
Custom Attributes and Custom Labels
Use of Custom Attributes and Custom Labels help create Organizational based reports.
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Customizing Reports to Reflect Your Brand
How can you customize reports to reflect your brand? Systems engineer Jim walks through how to change colors and add logos to make your call analytics reports uniquely yours.
Customizing Reports to Reflect Your Brand Customizing Reports to Reflect Your Brand
Extension Detail and Grouping
Systems engineers Matt and Jim cover the New Extension grouping changes in 12.3.0.
Extension Detail and Grouping Extension Detail and Grouping
General Troubleshooting Steps for No Data
Top 5 troubleshooting steps for No Data issues. How to troubleshoot issues when you're getting no data.
General Troubleshooting Steps for No Data General Troubleshooting Steps for No Data
How Cisco CDR/Cradle to Grave Can Complement UCCX
See how Variphy's CDR "Cradle to Grave" reporting can complement Contact Center/UCCX by providing instant visibility into underlying data. Learn how Calls failing in CCX triggers, never make it to CSQ, To view calls bouncing out of CCX agents., and Quickly generate a report showing agents & non-agent organizational stats.
How Cisco CDR/Cradle to Grave Can Complement UCCX How Cisco CDR/Cradle to Grave Can Complement UCCX
How to build organizational summary reports with departments and end users
Let Mike and Matt show you how you can use CUCM CDR reporting and analytics to create organizational summary reports with departments and end users. Learn how to use search sets to include only the information that matters to you.
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How to report Answer and Abandonment rates as calls traverse through your Call Handler
Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.
How to report Answer and Abandonment rates as calls traverse through your Call Handler How to report Answer and Abandonment rates as calls traverse through your Call Handler
How to Troubleshoot Partial or Missing Data
What should you do if you can’t locate your calls in Variphy or Cisco CAR? Systems Engineer Jim demos you how to deal with UCM issues and retrieve your data.
How to Troubleshoot Partial or Missing Data How to Troubleshoot Partial or Missing Data
How to Use Grouping to Identify Call Events
Systems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.
How to Use Grouping to Identify Call Events How to Use Grouping to Identify Call Events
How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Build CUCM CDR Capacity Utilization Widgets & Reports
How to: Build CUCM CDR Capacity Utilization Widgets and Reports How to: Build CUCM CDR Capacity Utilization Widgets and Reports
How to: Find dormant or underutilized phones/users
Get an in-depth demo of how Variphy's Cisco CDR Reporting makes it easy to identify dormant phones or end users that haven't made or received any or a minimum number of calls so that CUCM licenses can be reclaimed and reassigned.
How to: Find dormant or underutilized phones/users How to: Find dormant or underutilized phones/users
How to: Help with CUCM Management
Join Matt & Victor as they walk through Variphy modules to provide exposure and assistance for CUCM Management.
How to: Help with CUCM Management How to: Help with CUCM Management
How Variphy determines scenarios
Discuss how Variphy determines different call scenarios including abandoned, connected vs not connected, voicemail and consult transfer vs transfer.
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Hunt Group Reporting
Walk through creating and reporting Hunt Group and end user activity.
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Hunt Group Reporting with Cradle to Grave Advanced Search Sets
How/where are calls being transferred from Hunt Groups. Are rollover hunt groups being used/how often.
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Hunt Group Utilization
This session will expand on normal Hunt Group reporting in Variphy. This session goes in depth and covers reporting hunt group utilization by Hunt Descriptions.
Hunt Group Utilization Hunt Group Utilization
Identifying Dropped Calls
Is your hunt group hanging up on your customers? Systems engineers Victor and Matt demonstrate how to use Variphy to isolate and report on calls dropped by hunt groups.
Identifying Dropped Calls Identifying Dropped Calls
Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence
Systems engineers Matt and Jim walk through Variphy’s improved computed CUCM ring time and cradle-to-grave sequence persistence. Learn how to filter out talk time from a previous call leg’s ring time.
Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence Improvements: Computed Ring Time & Cradle-to-Grave Sequence Persistence
Introduction to Variphy New Features
We'll walk you through the latest features and enhancements available with Variphy. Watch a live demo and get your questions answered by our knowledgable engineers.
Introduction to Variphy New Features Introduction to Variphy New Features
LDAP Role Based Access
Walk through setting up AD integration and setting up application security roles for each group of users in AD.
LDAP Role Based Access LDAP Role Based Access
Parked Calls
How do you identify parked calls? SEs Dre and Mike explain how to find parked calls, understand the differences in how calls are parked, and report on them.
Parked Calls Parked Calls
Quality Metrics
Join Vic and Matt as they dive into quality reporting from the UCM QoS records (CMR).
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Quick Start Guide to UCM Call Analytics
You deployed Variphy for UCM Call Analytics . . . Now what? Our systems engineers show you how to perform these fundamental tasks: - Run reports - Perform a wildcard search - Show/hide columns (Recognizing CUCM attributes) - Add a dashboard or widget - Create and save a report
Quick Start Guide to UCM Call Analytics Quick Start Guide to UCM Call Analytics
Rate Tables
Join Matt & Victor as they walk through utilizing rate tables within Call Analytics
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Report Generation: Know Your Options
Wondering which options you should be using when you generate reports? Systems engineers Victor and Mike go over all our reporting features, such as period-over-period, summary stats, and grouping options.
Report Generation: Know Your Options Report Generation: Know Your Options
Report Templates: How to import and utilize
Join Brian and Dre as they show you how to import and utilize report templates.
Report Templates: How to import and utilize Report Templates: How to import and utilize
Using Cradle to Grave to Help Determine Unity Options
Advanced C2G to help determine which options are being utilized in Unity.
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Variphy 12.2 Custom Labels
Create and use custom label sets for CUCM and/or UCCX within Variphy; replace Cisco technical terminology with what YOUR Organization uses.
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Variphy Departmental Productivity/End User Reporting
Use of Custom Attributes and Custom Labels help create Organizational based reports.
Variphy Departmental Productivity/End User Reporting Variphy Departmental Productivity/End User Reporting
Variphy report and alert delivery via WebEx ChatBot
Brian and Mike will show you how to configure and use Variphy's new Webex Chat delivery option for CDR and UCCX reports and alerts.
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Variphy Systems Engineers AMA!
Bring all your burning questions to our special AMA with systems engineers Brian, Mike, and Vic! They’ll be on hand to answer your questions, from product features to Planet Variphy and everything in between.
Variphy Systems Engineers AMA! Variphy Systems Engineers AMA!
Variphy's Auto Database Archiving
Why should you utilize our Database Archiving feature? Jim and Victor will explain what it is and how to set it up on an existing cluster.
Variphy's Auto Database Archiving Variphy's Auto Database Archiving
WebEx Chat Report & Alert Delivery
Systems engineers Matt and Mike demonstrate how to set up a WebEx Chat bot. Learn how you can generate chat usage reports and alerts in Variphy 12.3.
WebEx Chat Report & Alert Delivery WebEx Chat Report & Alert Delivery
What's New in Variphy 12.1.5
Variphy's upcoming release 12.1.5 will offer a slew of Dashboard improvements.We will cover the new 'Grouping Statistics' and 'Announcement' widgets, a few new Dashboard display/formatting options, and a new CDR time frame option, as well as added functionality within our DID Management module.
What's New in Variphy 12.1.5 What's New in Variphy 12.1.5
What's New in Variphy 12.2
Join Matt & Mike as they showcase all the new features in Variphy 12.2!
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