Just like Variphy’s CDR and Call Analytics reporting, UCCX Agent and Contact Service Queue (CSQ) activity and statistics reports are highly customizable and dynamic, allowing you to specify what Agents/CSQs the report is going to include, as well as what details and statistics should appear.
Generate reports on-demand or schedule for multiple output formats, including PDF, XLSX, CSV, & HTML.
Try it for FREE!Highly configurable Agent-focused reporting that can include state and/or call statistics, such as the total duration each is spending in Not Ready States as well as the number of call handled, abandoned, etc.
Break down UCCX CSQ and Agent reporting statistics by various blocks of time (Month, Date, Day of Week, Hour, half hour, and quarter hour), using both charts and tables.
If desired, include full UCCX call details to dive even deeper, such as to identify system failures and errors.
Search & filter UCCX Call Details by:
Configure one or multiple sets of Custom Labels for CUCM/UCCX and replace Cisco technical terminology with what YOUR Organization uses. Apply a label set to widgets and reports and also restrict users to specific labels for simpler usability.