Just like Variphy’s CDR and Call Analytics reporting, UCCX Agent and Contact Service Queue (CSQ) activity and statistics reports are highly customizable and dynamic, allowing you to specify what Agents/CSQs the report is going to include, as well as what details and statistics should appear.
Generate reports on-demand or schedule for multiple output formats, including PDF, XLSX, CSV, & HTML.
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Highly configurable Agent-focused reporting that can include state and/or call statistics, such as the total duration each is spending in Not Ready States as well as the number of call handled, abandoned, etc.
If desired, include full UCCX call details to dive even deeper, such as to identify system failures and errors.
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| Webinar | Date/Time | |
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| UCCX Detail Descriptions UCCX Detail Descriptions |
11/18/2020 11:00 AM US/Pacific |
Register |
| Webinar | |
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| Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report. |
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| Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports. |
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| Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen. |
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| UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more. |
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