Just like Variphy’s CDR and Call Analytics reporting, UCCX Agent and Contact Service Queue (CSQ) activity and statistics reports are highly customizable and dynamic, allowing you to specify what Agents/CSQs the report is going to include, as well as what details and statistics should appear.
Generate reports on-demand or schedule for multiple output formats, including PDF, XLSX, CSV, & HTML.
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Highly configurable Agent-focused reporting that can include state and/or call statistics, such as the total duration each is spending in Not Ready States as well as the number of call handled, abandoned, etc.
Break down UCCX CSQ and Agent reporting statistics by various blocks of time (Month, Date, Day of Week, Hour, half hour, and quarter hour), using both charts and tables.
If desired, include full UCCX call details to dive even deeper, such as to identify system failures and errors.
Search & filter UCCX Call Details by:
Configure one or multiple sets of Custom Labels for CUCM/UCCX and replace Cisco technical terminology with what YOUR Organization uses. Apply a label set to widgets and reports and also restrict users to specific labels for simpler usability.
| Webinar | |
|---|---|
| 13.1 New Feature: UCCX Search Support for Inactive Values
In this workshop, Variphy’s Matt and Mike demonstrate a feature in 13.1: the ability to search for inactive values. Learn more about the new Inactive Resource UCCX Reporting. |
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| Building UCCX Agent Reports
Walk through on how to build a meaningful UCCX Agent report. |
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| Building UCCX CSQ based reports
Join Phil & Mike as the walk you through Variphy UCCX Reporting. You'll learn how to build UCCX CSQ based reports. |
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| CCX Widgets 101
SEs Brian and Vic demonstrate the types of widgets associated to UCCX analytics. Learn what you can do with our Agent- and CSQ-based widgets and more! |
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| Cisco UCCX Wallboards
Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen. |
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| UCCX CSQ and Agent Time Interval Reports in Variphy 12.2
How to build and use Variphy's new UCCX Time Internal Analytics for CSQ and Agent Reports by Day of Week, Hour of Day, Date, Week, Month, and more. |
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| UCCX Dashboard/Wallboard new features
Join Matt and Mike as they showcase the new the new UCCX Wallboard features within Variphy 12.2.3 |
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| UCCX Detail Columns: What the Data Represents
Systems engineer Mike reviews the most common UCCX detail columns every organization should be utilizing and what the data represents. |
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| UCCX Detail Descriptions
UCCX Detail Descriptions |
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| UCCX Handle and Ring No Answer Reports
Mike and Vic demonstrate a new option in 12.3.0: support for High Availability and Inclusion of Handle time in UCCX dashboards and reports. |
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| UCCX Reporting: Identifying Employee Misuse
Vic and Mike show you how to use UCCX reporting to identify possible employee misuse or abuse. Learn how you can utilize data such as Ring No Answer (RNA) State, Talk time (<= 1 sec), Not Ready Counts, and State Details Login time to improve productivity. |
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| UCCX: Wrap-Up Reasons, Widget Search Sets
Do you know how to run reports on UCCX wrap-up reasons and utilize search sets in UCCX widgets? Dre and Brian walk you through these protocols in this webinar. |
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| Variphy 13.0 EFT Feature: UCCX Audible Alerts
Did you hear? UCCX Audible Alerts are available in Variphy 13.0 Beta! Discover how to set it up on your dashboard. |
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