Variphy offers reporting and analytics solutions for users who want to make the most of their Cisco Unified Contact Center Express (UCCX) data. Dive even deeper into your Cisco call analytics to identify system failures and errors.
Customize and generate agent-focused reports. You can include data like agent state, total duration your agent spends in Not Ready state, and the number of calls they handled.
Report on key statistics to improve your team’s training and performance. You can view data by agent name, team, or resource group and include details like call counts and talk times.
Get as granular with your data as you need. With Variphy, you can view charts and tables of your data center stats in various ranges, from every quarter hour to every month.
Add greater flexibility to your Contact Service Queue (CSQ) and agent reports. You can create tables and time period charts to display Total Summary, Individual Summary, or both.