Just like Variphy’s CDR and Call Analytics reporting, UCCX Agent and Contact Service Queue (CSQ) activity and statistics reports are highly customizable and dynamic, allowing you to specify what Agents/CSQs the report is going to include, as well as what details and statistics should appear.
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Highly configurable Agent-focused reporting that can include state and/or call statistics, such as the total duration each is spending in Not Ready States as well as the number of call handled, abandoned, etc.
If desired, include full UCCX call details to dive even deeper, such as to identify system failures and errors.
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