Ninja Consulting Services

A new introductory offering that provides consulting/managed services to out Variphy customers. Variphy's System Engineering team will be engaged on a 1-on-1 basis to provide additional consulting remotely, (un)assisted reporting, dashboarding, configuration, and system management/monitoring assistance.

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Intended Audience

  • U.S. based Customers who have purchased Call Analytics or a combination of Call Analytics and CCX Analytics.
  • Customers who simply don't have the time/resources to manage Variphy and would like Variphy to oversee the daily setup, configuration, and delivery of reports, training, and system performance monitoring.
  • Customers who would like consulting service advice on how to better administer their environment in a hands-off fashion.

Customer Requirements

  • This offering is an additional Support package on top of basic SMUU purchase.
  • Response times will be M-F 7:00-5:00 PM PST.
  • Intended for remote access support only. Onsite services can be provided on a case-by-case basis for an additional cost.
  • Accept requests from a primary or secondary point of contact within the organization. This limits the hours purchased to be used by approved contacts.

NECS

SMUU

Initial Response Time

12 Business Hours

End of next business day

Support Type

Everything included in SMUU

Consulting Services by a dedicated Variphy tech (per allowed schedules)

Break/fix Troubleshooting

Basic how-to guidance

Support Method

Remote Support (guided) via Cisco WebEx OR Unattended Access

Remote Support (guided) via Cisco WebEx

Dedicated Ninja

Included

Not Included

Time Tracking

Included - Rounded to nearest 30 min

Not Included

Proactive Daily System Monitoring

Included

Not Included

Variphy Service Account

To be supplied

Not Included

Offline report building

Included

Not Included

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