Variphy 12 - What To Know Before You Upgrade

Top 5 Things To Know Before Upgrading to Variphy 12

Since February 2019, over 60 customers and partners have graciously helped us test Variphy 12 via our Early Field Trial ("EFT") and Release Candidate ("RC") process. We sincerely thank you all for the wealth of feedback and patience throughout the process. We've ironed out as many of the kinks as possible and implemented as many of the improvement requests received as we can for this release.

1. You Can Upgrade Directly To Variphy 12 From Any Previous Variphy Version

Whether you're running the latest Variphy 11 like most users, or you're still on an older version, our top mission is always ease of use and quality of experience, so you can upgrade directly to Variphy 12.

Going forward, please keep in mind that we must focus on supporting our current and most recent versions. Typically with any support discussion, we will suggest upgrading to the latest version.

For end of life/support info about our older product versions, see Our Product End of Life Notices.

2. You May Need An Updated License Key

Variphy 12 adds the much anticipated UCCX Analytics Reporting which, along with UCCX Wallboarding (Dashboard Widgets), will require specific licensing for your UCCX Cluster(s), by provisioned Agent.

We'll be happy to update your license key for Variphy 12, and include your UCCX Cluster(s).

You will need an updated license key for Variphy 12 if you are using UCCX Wallboard Widgets as part of Variphy 11 Call Analytics Dashboards.

Request an updated license key for Variphy 12 >

3. We've Added UCCX Analytics Reporting New Feature For UCCX 8.5 - 12.0

Variphy 12 introduces highly configurable Agent and Contact Service Queue (CSQ) reporting, which can be run on-demand or scheduled. Agent reports can include state and/or call statistics whereas CSQ reports can provide KPIs such as Service Level and activity metrics.

UCCX Analytics Reporting is a new licensable feature in Variphy 12, which we invite you to try out.

Request an updated license key to try new Variphy 12 features >

4. Dashboard Is Now Standalone & Users Can Now Have Multiple With Custom Font Scaling

Dashboards are no longer embedded in CUCM CDR Call Analytics. To use your Dashboards, simply select it from the main navigation - it'll appear as the 1st option, if the feature is licensed and enabled for you.

Multiple Dashboards

Each user can now configue multiple Dashboards. Each can contain multiple widgets for a different CUCM or UCCX Cluster - a major upgrade from our Dashboards in version 11.

Font Size Scaling

To deliver on one of the most requested improvements from version 11, we've added the ability to adjust the size of the text content that appears in Widgets from much smaller to much, much larger to make it easier to view from distances and/or on shared monitors/displays.

Layout Changes

We've also overhauled the Dashboard layout rendering, to make better use of the different (larger) screen resolutions. As a result, after upgrading, you may notice that some of your widgets may appear to be slightly different in size/dimension.

We've tried to minimize the chances that you'll need to adjust your widgets after the upgrade, but there are some cases where it's unavoidable.

User Permissions

Each User Account or Group in Variphy can now be given permission to use (or not use) the Dashboard feature, along with which specific CUCM/UCCX Clusters he/she can use/create Widgets for.

To provision Dashboard privileges, ensure the User/Account has the "Dashboards" option enabled within the "Dashboard Privileges" section and also has the "Dashboard Widgets" option enabled for at least 1 CUCM/UCCX Cluster.

5. Use The New App Launcher To Get Around

There's lots of new bells and whistles in Variphy 12, including a new navigation system to make it easier to jump directly to the feature or page you want, particularly when there's multiple clusters involved.

The App Launcher will always appear next to the Variphy logo in the upper left. There's no more Navigation panel on the left like in version 11 and older versions- it's now all in the top header.

When clicked, the following dialog will appear allowing you select a cluster and then jump directly to the desired feature.

After Upgrading to Variphy 12...

Default Feature Navigation

After logging in, users will now be automatically redirected to their "Default Feature", configurable (via My Account) for each user account.

Use the "Default Feature After Login" field to specify where to go immediately following a successful login.

CUCM CDR Call Analytics Reporting

Still easily our most popular feature, we always look to improve our CUCM CDR Call Analytics.

Capacity & Quality Integrated into History

Searching/exporting Call History data can now include capacity (when exporting/generating reports) and/or quality (detail columns) data if desired. To simplify things, we've done away with the explicit "Capacity" and "Quality" pages which existed in version 11.

Searching History With Multiple Criteria

When searching or exporting Call History data in the UI, you can now use much more complex search criteria if needed. Specify multiple criteria types and values and choose whether to Match Any vs All (think "OR" vs "AND" respectively) and apply the appropriate Search Time Window in the upper right ("Previous Quarter" in this example).

Always Visible Toolbar

In the upper right within Call Analytics, this new toolbar is always visible, making it easier to run a report from any page as well as to view what CDR is available to you (per the configuration, perhaps the system is only retaining the most recent 6 months of data), by clicking the Data Summary button.

Modernized & Consistent Report Configuration Dialog

Our new/improved Search Set & Criteria user interface is now used everywhere it can be - searching Call History, Report configurations, Dashboard Widget configurations, and even CDR Alert configurations. This now makes it much easier to add, remove, & modify search criteria - everywhere.

Single Report Type

After upgrading, you'll notice that there's only 1 single type of CUCM CDR Call Analytics report now. The previously existing Capacity and Quality report types are now no different than any other type of report.

Quality Searches in Reports Now Include Loss Concealment

To keep up with industry times, concealment ratios and time duration can now be used as optional additional call quality search criteria (applied in conjunction with the Report's Search Set Criteria), in addition the legacy jitter, latency, packet loss, and average MOS scores.

Same Capacity Output Via New Options

The capacity reports in previous versions are now simply standard reports in version 12, with the Data Grouping enabled, for the Originating or Terminating Device Name. This enables capacity/concurrent call activity analytics to be computed as a whole, as well as per desired device, such as SIP trunks or gateways.

With the Data Grouping enabled, these options (in the Grouping Statistics tab) provide the ability to produce the same capacity output options as in previous versions for each Device (or other grouping). These will be automatically enabled as necessary as part of the upgrade for each existing Capacity report.

These options (in the Search Set Statistics tab) provide the ability to produce the same "total" capacity output options as in previous versions for all the calls for which the report is based upon (results for the Search Set Criteria). These will be automatically enabled as necessary as part of the upgrade for each existing Capacity report.

Enhanced User Privileges

Users can now be granted (or not granted) the ability to use CUCM CDR Widgets, Reporting, and/or Call History Searches for a CUCM Cluster in the Call Analytics feature.

New/Modernized UI Design

The UI has been completely updated with a new layout, color scheme and better use of space and browser resolutions.

We hope you like it too!