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4. Upgrading Variphy Insight

Created by edgar on Jun 7, 2017 and last updated on Jul 7, 2017 in Category: Installation

  INTRODUCTION   This document describes the upgrade process to the latest Variphy Insight release.    Before you begin, please ensure you are running at minimum Insight v10.0, for prior versions please consult our support team or reference this article:  http... Read More >

1. Insight CUCM Prerequisites

Created by edgar on Aug 20, 2016 and last updated on Jul 7, 2017 in Category: Installation

Before you can begin to take advantage of the many tools that Variphy insight has to offer a few settings must first be configured within your CUCM.  ENABLE CALL DETAIL RECORD SERVICE PARAMETERS Login to Cisco UCM Administration and select Service Parameters from the System menu. ... Read More >

Stop Variphy Insight when service or process is not responding

Created by brian on Jun 23, 2017 in Category: Variphy Insight

Problem: When attempting to upgrade Variphy Insight, or  manually stop the service for troubleshooting or maintainence. the variphy process may hang and not terminate properly   When this occurs, you may need to kill the process manually before you can proceed. If this occurs during the ... Read More >

How To Configure CDR/Call Analytics Dashboards

Created by Variphy on May 22, 2017 and last updated on Jun 19, 2017 in Category: Dashboards

In version 11.0 of Variphy Insight, the Top N & Summary in Call Analytics has been replaced and upgraded with a Call Analytics dashboard that can be completely customized. Each user will have a single dashboard per accessible CUCM Cluster, specific to his/her user account in Variphy Insight. Th... Read More >

Export CAR CDR Data

Created by edgar on Feb 11, 2016 and last updated on Jun 14, 2017 in Category: Getting Started

As a rule of thumb Call history reporting is available in Insight after the completion of first CDR Time Interval cycle when the CUCM Billing Application Server is configured.  If you need Call History data prior to this time you maybe able to export this time frame from your CUCM by following ... Read More >

Variphy Insight - User Permissions

Created by edgar on May 30, 2017 and last updated on Jun 14, 2017 in Category: CDR Reporting & Call Analytics

This article describes how to configure and use the Group and User permissions available as of Insight v11.0. Purpose Adhering to privacy laws or corporate policies likely means limiting visibility to the call data for other users, departments, or organizations. In many cases, only the system/netw... Read More >

How To Setup Hard Disk Space Alerting On Variphy Insight Server

Created by Variphy on Jun 6, 2017 in Category: Variphy Insight

Variphy Insight collects and manages a large amount of data and as a result, hard disk usage and space can sometimes become an issue.  If the disk partition in which Variphy Insight is installed on or data (such as CDR files, audit logs, or snapshot storage) runs out of disk space, the system ... Read More >

How to apply or update the Insight license key

Created by layne on Feb 11, 2011 and last updated on Jun 5, 2017 in Category: Getting Started

On the Variphy Insight login page, click the 'Update License' link at the bottom of the page. On the resulting screen, upload the new license (.key file) & enter Insight Administrative credentials. The license file may need to first be extracted from the Zip file provided by Variphy. &nbs... Read More >

Show Lines or Directory Numbers with Call Forwarding Settings

Created by brian on Jan 27, 2014 and last updated on Jun 5, 2017 in Category: As-Built Reporting

Variphy Insight's As-Built Reporting has the ability to generate a report showing all directory numbers or phones, in a variety of output formats, including PDF, Word, and Excel/CSV. A common need or request we hear is for a report which shows all the directory numbers or phones with call forwardin... Read More >

How To Create CDR Report Showing Dormant or Non/Under Utilized Phones

Created by Layne on May 31, 2017 and last updated on Jun 1, 2017 in Category: Reporting & Analytics

In Variphy Insight version 11.0, we introduced new options specifically for reporting on dormant phones or end users - those which have not made or received any calls (or at least some minimum) in a particular time period.   Dormant phones and users can clog up CUCM and continue to count towar... Read More >

Call Usage Search error on MS SQL 2000

Created by brian on May 12, 2014 and last updated on May 31, 2017 in Category: Troubleshooting

PROBLEM: If you are using Microsoft SQL Server 2000 for your CDR database, and upgrade from a previous version of Variphy to 8.x, they will encounter the following error when attempting to view results of an Ad Hoc search (note that downloading/exporting/search and export functions will work no... Read More >

Secure/SSH FTP Server causes CDR services in Call Manager to hang

Created by brian on Apr 29, 2014 and last updated on May 31, 2017 in Category: Troubleshooting

PROBLEM: If you are using a secure SSH FTP server (Example: KpyM Telnet/SSH) to connect to the Billing Server in Call Manager, you may encounter issues where the Billing Server stops sending CDR records to the FTP share. A file send test to the FTP server will not reveal any issues, but th... Read More >

CDR files not being sent from Call Manager to FTP

Created by brian on Dec 18, 2013 and last updated on May 31, 2017 in Category: Troubleshooting

In the event that CDR data is not being sent from the Call Manager billing server to the Variphy FTP server, it may require the restart of 2 key CUCM services CDR Agent Service CDR Repository Manager **NOTE: CDR transfer issue can also be caused by connectivity, authentication, or permission issu... Read More >

How to Reprocess Archived CDR into Database

Created by dan on Jan 5, 2016 and last updated on May 31, 2017 in Category: Troubleshooting

How to Reprocess Archived CDR into Database Description There may be times where you need to reprocess CDR data back into the database after it has been purged out. Or you may even need to reprocess all CDR to a new database. The following steps will accomplish this task more quickly than attempin... Read More >

(S)FTP Call History Reports

Created by edgar on Dec 22, 2016 and last updated on May 31, 2017 in Category: Reporting & Analytics

Insight offers two delivery methods for reports, SMTP (Email) and (S)FTP.  In some cases you may want to deliver reports to a network share.  This guide will show you how to accomplish this in an Insight deployment completed via our VIVA (Variphy Insight Virtual Applicance).  Fom yo... Read More >

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