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Cisco CDR & UCCX Reporting & Analytics

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Cisco CDR, CUBE, UCCX, Zoom Phone, Webex Calling Reporting and Analytics

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Call Analytics

Call Analytics

Call Search Call Flow Busy Hours Hunt Group & Queue Performance Answer & Abandonment Rates Identify Underutilized Devices
Contact Center Analytics

Contact Center Analytics

Call Queue Performance Agent State and Activity Time Interval Trend Real-Time Wallboards Supervisor Team Visibility
Change Management

Change Management

Inventory Phone Serial Numbers Document Changes to Key Configurations Report on All Hunt Pilot Call Flows
Remote Phone Control

Remote Phone Control

Change Background Image, & Ringtones Test & Troubleshoot Phones Remotely Clear ITL Files & Manage Device Settings
Dial Plan Management

Dial Plan Management

Eliminate Spreadsheet Tracking for Your DIDs DID Capacity Planning View & Manage DID Block Usage
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Zoom Phone Reporting and Analytics

Call queue analytics and historical reports

Much like CUCM CDR Reporting and UCCX Call Analytics, Variphy’s Call Analytics for Zoom Phone will allow you to search, analyze, and report on your team's Zoom Phone call activity.

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