Variphy Support Center


Self-Service User Guides

Follow step-by-step user guides for how to install, configure, use and troubleshoot Variphy.

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Upcoming live webinars


CUCM DN vs. DID Management: What’s the Difference?
Oct 16, 2024
CUCM DN vs. DID Management: What’s the Difference?

Ditch the spreadsheets and automate DN and DID management! In this webinar, we’ll demonstrate how to simplify your processes and reduce manual work.


Reporting Unity Usage Options
Oct 23, 2024
Reporting Unity Usage Options

Join us to see what can and cannot be reported in Unity, and how to set up reports to track Unity usage. Learn how to gain better insights into the options selected by your users.


User vs. Device-Based Reporting
Oct 30, 2024
User vs. Device-Based Reporting

Our systems engineers will break down the unique advantages of user-based and device-based reporting. This session will show you how to leverage each method for better data analysis and decision-making.


Managing User Access in Zoom Phone
Nov 6, 2024
Managing User Access in Zoom Phone

Learn how to configure Variphy to restrict user access to specific sites, locations, departments, or queues in Zoom Phone. We’ll walk you through the steps to set up role-based access controls.


Monitoring Registered vs. Unregistered Phones in CUCM
Nov 13, 2024
Monitoring Registered vs. Unregistered Phones in CUCM

Join us to learn how to utilize change management for tracking registered and unregistered phones in CUCM. This webinar will also cover how to set up recurring comparisons to catch changes as they happen.


Identifying and Analyzing Call Events in CUBE
Nov 20, 2024
Identifying and Analyzing Call Events in CUBE

Are dropped calls or incomplete connections affecting your organization? This session will walk you through identifying and isolating internal errors or carrier-related issues

Recent webinars


Updating Variphy for Network Changes
Oct 9, 202430 Minutes
Updating Variphy for Network Changes

Making network changes? Join Jim as he guides you through properly updating Variphy configurations to align with your new network infrastructure.


How to Report on Agent Activity and Understand Potential Agent Abuse
Oct 2, 202430 Minutes
How to Report on Agent Activity and Understand Potential Agent Abuse

Learn how to identify agent abuse by analyzing high RNA values, low talk times, and complaints of disconnected calls using Variphy's UCCX reports. This webinar will show you how to leverage these insights to improve overall agent productivity.


How to Migrate On-Prem CUCM Reporting to Variphy Cloud
Sep 25, 202430 Minutes
How to Migrate On-Prem CUCM Reporting to Variphy Cloud

Join us to learn how to migrate your Cisco CUCM reporting to Variphy Cloud with minimal effort. Say goodbye to hardware and hello to a streamlined, cloud-based reporting solution.