Variphy Support Center


Self-Service User Guides

Follow step-by-step user guides for how to install, configure, use and troubleshoot Variphy.

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Email our support team at support@variphy.com or access our ticket portal.

Upcoming live webinars


Optimize Your Dashboard: Grouping Statistics Widget
Jul 31, 2024
Optimize Your Dashboard: Grouping Statistics Widget

Discover how to create more informative dashboards using Variphy’s Grouping Statistics widget. Join us to learn how to configure this powerful widget to transform raw data into meaningful insights into your call count, average call duration, and more.


Mastering Microsoft Teams Call Queue Reports
Aug 7, 2024
Mastering Microsoft Teams Call Queue Reports

Dive into Microsoft Teams Call Queue reporting! Learn how to build comprehensive and insightful call queue reports that will boost your team's efficiency and customer service performance.


Variphy 16.2: Leveraging the New Decommissioned Cluster Option
Aug 14, 2024
Variphy 16.2: Leveraging the New Decommissioned Cluster Option

Discover how to maintain access to valuable call data even after removing your old CUCM. Join Matt and Trey as they unveil the new Decommissioned Cluster option in Variphy 16.2.


Cloud Calling Migration: Essential Reporting Strategies
Aug 21, 2024
Cloud Calling Migration: Essential Reporting Strategies

Considering a move to a cloud calling platform? Learn how to build reports that will smooth your transition and ensure a successful migration to cloud-based communication systems.


Variphy Wellness Check
Aug 28, 2024
Variphy Wellness Check

Join Jon and Brian for a comprehensive walkthrough of essential system health checks. From feature functionality to disk space management, discover how to keep your Variphy installation in top shape for optimal performance and reliability.

Recent webinars


Preview: Variphy 16.2
Jul 24, 202430 Minutes
Preview: Variphy 16.2

Variphy 16.2 features significant enhancements across our CUCM, Webex Calling, Zoom Phone, and Microsoft Teams solutions. Join us to explore how these updates can streamline your communication infrastructure and boost productivity in your organization.


Is Your Call Data Working for You? How to Leverage Call Analytics to Boost Efficiency
Jul 18, 202430 Minutes
Is Your Call Data Working for You? How to Leverage Call Analytics to Boost Efficiency

The MOOV Team explores why a comprehensive call analytics tool is critical for your organization. Learn how to enhance customer experience, improve agent productivity, make informed business decisions, and ensure data retention compliance in a few simple steps.


How to Solve Call Count Discrepancies
Jul 17, 202430 Minutes
How to Solve Call Count Discrepancies

Puzzled by mismatching call counts in your CUCM reports? SE Mike will unravel common call count misconceptions and guide you through quick solutions.