Each contact center is unique — why should you stick to cookie cutter views of Cisco Unified Contact Center Express (UCCX)? Variphy’s UCCX wallboard gives you custom, real-time views of agent activity, Contact Service Queue (CSQ) statistics, and more.
Keep an eye on your contact center performance. Agent and CSQ type widgets provide even more granularity to your wallboard display.
Learn moreCustomize user data visibility based on team, agent, CSQ, or resource group. With custom views of Cisco wallboards, supervisors can see their team’s pertinent performance statistics and get audible alerts for custom performance thresholds.
Learn moreView the status of agents on live calls. With our UCCX Real-Time Agent Widget, you can stay informed about your agents’ current states and active dialog changes. You can also get a summary of Ring No Answer (RNA) vs. Handled Calls by Agent.
Learn moreDisplay important KPIs without the clutter. With Variphy, you’re in control over the data on your wallboard display. From period-over-period statistics to service-level performance, Variphy’s wallboards give you custom views of your contact center.
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