Break data down to bite-sized chunks.
Are you getting the whole picture of your contact center data? With Variphy, you can visualize a typical workday in shorter intervals to analyze performance.
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Determine your staffing needs.
How much staffing does your call center need? Reveal when calls last longer than the daily average so you can staff your center appropriately.
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View call volume for defined intervals.
If there are anomalies in established call volume patterns, you can assign or remove agents accordingly.
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