Long wait times can lead to call timeouts, resulting in high abandonment rates and unhappy customers. Variphy can provide data to help reduce your call queue wait times.Learn more
As a contact center manager, you need real-time call activity reporting on your teams. Variphy can help you maintain a high level of performance by providing you with valuable information like agent state and call details.Learn more
Do you have a full picture of your contact center activity? You can visualize a typical workday in shorter intervals to analyze performance.Learn more
As a customer service leader, you need access to information when you need it. Variphy helps you manage employees remotely and keep up to date with reports and wallboards.Learn more
Variphy helped identify an issue in a Contact Center script that was causing an unacceptable number of customer calls to get disconnected in the transfer process.
Get important call statistics and other information so your team can maintain a high level or performance.
We have developed useful templates for rapid response reports required by different business owners.
Variphy gives you visibility on your top agents and who might need extra assistance.