Enjoy a redesigned interface with better performance and scalability, making it easier to explore, filter, and manage audit logs across even the largest environments.

Monitor key CSQ performance metrics in a customizable block-style layout—designed to enhance clarity, speed up interpretation, and boost real-time awareness for contact center teams.

Rename detail columns, search criteria, and call scenarios to reflect your organization’s language, bringing the reporting personalization users love from other Variphy platforms to Webex Contact Center.

A new column applies the call direction from the first leg across the entire sequence, making it easier to trace inbound calls and accurately identify which agent handled the interaction.

Get detailed agent status (like Available, Not Ready, Wrap‑up) alongside summary and call‑level data in one comprehensive report—giving supervisors richer visibility into how agents are handling contacts and how their activity patterns impact performance.

Automatically include users with basic licenses in sync and unit counts for better visibility and tracking across all user types. Avoids the need for separate search sets or manual workarounds.

Assign email addresses directly to user accounts, eliminating the need for separate Email Recipient accounts unless needed for non-Variphy users, and streamlining system administration.

Automate your transition from legacy platforms to Webex Calling with bulk provisioning tools that simplify setup, reduce errors, and speed up deployment at scale.

Quickly provision locations and virtual lines with bulk import tools—set PSTN types, assign voicemail, and link lines to devices in just a few clicks, accelerating setup and reducing manual effort.