Announcements—important scheduling and end of life notices
Shipped—what has been released in recent versions
Shipping soon—what will be released in the next version
In the works—what is currently in development and coming soon
Download latest releaseCUCM Support: Troubleshooting Common Issues
Wed Nov 29th, 2023 @ 11:00 AM US/PT
Why Aren’t My CUCM Total Calls Adding Up?
Wed Dec 6th, 2023 @ 11:00 AM US/PT
Tech the Halls: Holiday Q&A with Variphy’s SEs
Wed Dec 20th, 2023 @ 11:00 AM US/PT
We’re proud to announce that we have renewed our Cisco Select Developer and Select Integrator certifications!
Version 15.2 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions.
Check out our webinar showcasing the new features.
Watch the Webex Calling Team and Variphy’s Victor Vrba discuss solutions for migrating from on-prem CUCM to cloud calling.
Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions Version 15.1 has exciting new features and updates for our Webex Calling, CUCM, and Zoom Phone customers.
Layne Hoo, Variphy co-founder and chief technology officer, will be presenting at Cisco Live! Attend the session to catch up on changes in the UC landscape and how we’ve developed our solutions to meet your needs for Webex and beyond.
The session will take place on Wednesday, June 7, at 3 PM in the DevNet Zone theater. Add “Developing Next-Gen Collaboration Experiences with the Webex Platform” (DEVNET-1605) to your schedule.
Don’t forget to visit our team at World of Solutions booth 9205 to check out our latest features.
From news on product releases to tips on streamlining your call data management, Variphy Voice gives you info you need to optimize your communications systems. Check out our blog and subscribe to get the latest articles in your inbox.
Meet team Variphy at Cisco Live on June 4-8 at the Mandalay Bay Convention Center in Las Vegas! We are excited to attend the premier conference for Cisco customers and partners. Visit us at booth 9205 for a chance to win prizes and learn about our exciting Unified Communications Manager and Webex Calling offerings.
Check out our Webex App Hub for your Webex Calling platform
With this release, we’re excited to launch Variphy Call Analytics for Zoom Phone which includes schedule report delivery, report customization, and custom data retention periods.
Find our more on our Zoom Phone product page or on the Zoom Marketplace!
Add support for CUCM 15
Improved processing and confirmation of available data within the Variphy system when multiple clusters are used
Adds the ability to search results and expand results on page or use pagination
Add the ability to summarize multiple CSQ’s in the CSQ Time Period Widget type
Add a time zone configuration option to allow users to view the timestamp details in their preferred time zone
Improve slowness due to Webex API restrictions
Allows Variphy administrators to configure alerts for license units used
Adds the ability to run all Variphy reports for Zoom Phone Common Area Phones
Utilize one of our latest features, Call Scenarios, across all platforms and search sets.
Common area phones are unassigned desk phones that anyone can use. In our upcoming release, you will have the ability to report on these phones as you do with phones that are assigned to Zoom Phone users.
We’re powering up your Call History searches, reports, and widgets! This enhancement gives you the ability to add Call Scenarios like Connected, Abandoned, Forwarded, and Transferred as search criteria.
Get ready for real-time CUCM hunt group visibility! With this new dashboard widget, you can track whether users and phones are logged in to hunt groups.
Fully customizable Webex Calling dashboards and widgets with a drag-and-drop interface.
This feature relates to a Zoom environment’s common area phones (CAP). With this improvement, you can add a secondary grouping type for inbound calls connecting to CAP. For example, you can report on CAP with “Called Site” as a primary grouping and either “Called Department” or “Called Queue” as a secondary grouping.
Provides Variphy users the ability to adjust horizontal width and spacing for widgets.
You’ll soon be getting even more flexibility with call history searches. This forthcoming feature gives you the ability to run, add, or remove multiple search sets in your call history search.
This feature provides the same reporting and call analytics that Variphy traditionally offers for Cisco UCM environments. Specific features included are; call history search, report generation, report scheduling, and custom label set. It allows integration from an on-premises or cloud instance of Variphy to provide detailed call reporting and analytics on a Webex Calling environment.
For more information, check out our product page or our Webex App Hub listing.
Variphy’s Call Analytics for Zoom Phone will allow you to search, analyze, and report on your team’s Zoom Phone call activity. This feature provides the same reporting and analytics that Variphy traditionally offers for Cisco UCM environments. It allows for the integration from an on-premises or cloud instance of Variphy to provide detailed call reporting and analytics on a Zoom Phone environment.
Find our more on our Zoom Phone product page or on the Zoom Marketplace!
Users can now specify a storage location for CDR/CMR files when they select the “Preserve CDR/CMR Files” option. This feature also allows users to configure a time-based purge (removal) of CUCM/CUBE CDR/CMR files that their Variphy instance has processed.
Users now have the ability to rename Cradle to Grave everywhere within the application and on the Cradle to Grave report file.
Improves the presentation of the generated CDR Alert report
Variphy now supports all Webex Calling APIs. 15.4 introduces support for Europe, Canada, and Government APIs.
Improves the handling and process of duplicate CDR entires to resolve error handling and processing.
Improve efficiencies when Variphy customers migrate from our on-premises application to the Variphy Cloud application.
Search sets made easy for Variphy users! This feature will allow you to convert a private search set to a public search set. It’ll save other system users time, too — they’ll be able to use the same search set without recreating it.
Looking for a different default search criteria other than “Original Called Party Number”? Keep an eye out for this feature, which will allow Variphy users to set their preferred default search criteria.
Call analytics, reporting, widgets, and dashboards for your Microsoft Teams Calling environment