October 2025 Release Now Available
The October release delivers powerful new features like role-based permissions for Webex Contact Center, real-time CUCM widgets, and expanded remote phone control.
Variphy Announces EOL/EOS for Legacy Cisco UCM and Unity Connection Versions
Important Notice: End of Life and End of Support Announcement
We want to inform our valued customers and partners that Variphy's support for Unity Connection and Cisco UCM pre-11.0 and Unity Connection 12.0 will reach its End of Life (EOL) and End of Support (EOS) with the release of Variphy 25.6.
What Does This Mean for You?
After the EOL/EOS release, Variphy Reporting and Analytics for Cisco UCM and Unity Connection will no longer function for versions prior to 11.0. Additionally, Unity Connection 12.0 will no longer function.
Need Help or Have Questions?
If you need assistance, please visit our support page or contact us:
Sales: sales@variphy.com
Thank you for choosing Variphy. We appreciate your partnership and look forward to continuing to serve you with our next-generation solutions.
Variphy Announces EOL/EOS for pre-11.0 UCCX
Important Notice: End of Life and End of Support Announcement
We want to inform our valued customers and partners that Variphy's support for Cisco UCCX pre-11.0 will reach its End of Life (EOL) and End of Support (EOS) with the release of Variphy 25.4.
What Does This Mean for You?
After the EOL/EOS release, Variphy Reporting and Analytics for UCCX will no longer function for versions of UCCX prior to 11.0.
Need Help or Have Questions?
If you need assistance please visit our support page, or contact us:
Sales: sales@variphy.com
Thank you for choosing Variphy. We appreciate your partnership and look forward to continuing to serve you with our next-generation solutions.
Webex Contact Center: Role-Based Permissions
Assign precise access levels by role for secure and tailored data visibility in Webex Contact Center.
Webex Calling: Title & Department Filters
New Title and Department fields let you analyze calling data by organizational role, enabling more focused, functional insights.
Webex Org: Separate Platform Permissions
Admins can now manage Webex Calling and Contact Center permissions independently, streamlining access control across platforms.
UCCX: Real-Time CSQ Block View
Monitor multiple CSQs in real time with customizable widgets that display key metrics like Calls Waiting and Longest Wait.
CUCM: Registration Status Widget Type
A new widget type displays all phone registration states for real-time tracking and faster diagnostics.
CUCM: Remote Control for Cisco 9800 & 8875 Series
Remote Phone Control now supports newer Cisco models (8875, 9841, 9851, 9861, and 9871), allowing help desks to troubleshoot and manage devices more efficiently.
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