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Making Sense of Webex Contact Center Stats & Events

What’s the difference between a contact and an event stat in Webex Contact Center analytics? We’ll break it down and share practical ways to use these metrics to your advantage.

  • For engineers by engineers
  • Interactive Q&A
  • Lucky winner gets a $50 Amazon Gift Card!

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Upcoming live webinars

Learn how to properly configure your Webex Organization in Variphy, including setting up users and Contact Center supervisors. Join Victor for a step-by-step walkthrough to ensure a smooth start.
SEP 10, 2025 11:00 AM PT
This session explores key metrics from Entry Points, IVRs, and more. Discover how to use this data to get a fuller picture of your contact center performance.
SEP 17, 2025 11:00 AM PT
Learn how to properly configure your Webex Organization in Variphy, including setting up users and Contact Center supervisors. Join Victor for a step-by-step walkthrough to ensure a smooth start.
SEP 10, 2025 11:00 AM PT
This session explores key metrics from Entry Points, IVRs, and more. Discover how to use this data to get a fuller picture of your contact center performance.
SEP 17, 2025 11:00 AM PT

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