What’s the difference between a contact and an event stat in Webex Contact Center analytics? We’ll break it down and share practical ways to use these metrics to your advantage.

Discover how Variphy can unlock meaningful insights from your Webex Calling Customer Assist Queues. Join Matt for a showcase of reporting possibilities to help optimize your customer interactions.

Ever wonder what Sync Data actually does in Variphy? Join us to uncover how this behind-the-scenes feature keeps your reporting accurate and up-to-date.

Phone failures can drive up abandonment rates and frustrate agents. We’ll show you how to use Variphy to identify problem devices and improve call reliability.

Cisco UCM data can be tricky, but reporting on call types doesn’t have to be. Join us to learn clear strategies for distinguishing and tracking your inbound, outbound, and internal calls.

Learn how to set up call-based alerts in Teams Phone and explore the latest changes to DID management fields. This session will help you stay ahead of issues and streamline number management.

Explore how to manage users and groups with Webex Calling’s role-based access controls. We’ll walk through default views for users, managers, and supervisors, and show how to spot access levels in the native platform.

Learn how Variphy's solutions for Webex Calling, Microsoft Teams, and Zoom Phone now consolidate Call Queue and Hunt Group calls into unified totals. We’ll break down what counts as one call and how this impacts summary percentages, cradle-to-grave, and event reporting.

Discover how to build powerful dashboards that give managers a clear view of performance and operations. This session focuses on surfacing the right metrics for better decision-making.

Learn how to navigate Webex Contact Center history search and build agent and queue-based reports. We’ll show you how to generate reports that deliver valuable insights.

See how to design powerful, executive-style dashboards for Zoom Phone using Variphy. We'll show you how to surface meaningful insights that leadership looks for to make informed decisions.

Learn how to create sleek, high-level executive dashboards using Variphy for Microsoft Teams. This session shows you how to present key metrics on your Teams Phone environment with clarity and impact.

From technical training to epic networking events, Cisco Live is packed with can't-miss moments. Join us for a walkthrough of the top sessions, pro tips, and how to make the most of your time at the World of Solutions.

Want to be one of the first to explore our Webex Contact Center integration? Join the session to get a preview of our new reporting solution and learn how to participate in the early access program.

Learn how to set up and import your Microsoft Teams DID blocks with ease. We’ll walk through best practices to help streamline number management across your environment.

Discover the latest features and improvements in Variphy 25.4. From new integrations with Microsoft Teams DID Management to enhanced functionalities of supported platforms, we’ll walk you through everything you need to know.

Get an inside look at the latest developments for Webex Contact Center support in Variphy. Join us for an exclusive preview of what’s on the horizon.

Take a first look at how Variphy is enhancing Microsoft Teams DID management, including cross-cluster capabilities. Join us for an exclusive preview of how this feature can simplify number management.

Get a step-by-step guide on configuring your Cisco CUBE and Variphy collector for a seamless and secure connection to Variphy Cloud. Learn best practices for encryption and smooth data flow.

Learn how to leverage rate tables to generate detailed inbound and outbound call counts per time period. This session will walk you through unique reporting strategies to optimize your call data insights.

See how Webex reporting can empower your sales teams and agents with actionable insights. Join us for a walk-through on key reports and dashboards tailored for queue management and sales performance.

Get expert tips for setting up common Microsoft Teams Call Queue dashboards and widgets. Learn how to build reports that keep your call flow and performance in check.

Migrating to a cloud calling platform? Discover how Variphy’s reporting solutions can help you track key metrics and ensure a seamless migration.

Learn how to create meaningful reports that reveal how your Call Park Pickup Groups are being used. Join us for a step-by-step demo to optimize your CUCM reporting strategy.

Be the first to explore the latest updates in Variphy 25.2.1, including enhancements for Variphy Cloud and Microsoft Teams users. Don’t miss this sneak peek!

Device Pools are your key to reporting across sites, buildings, campuses, and more. Learn how Variphy can help you organize and analyze data by location with ease.

Dive into the details of creating and customizing call queue reports for Zoom Phone. This session will show you how to make the most of your call data with streamlined cradle-to-grave reporting.

Discover how to leverage Variphy Call Scenario Types to enhance your report accuracy. Join us for a step-by-step guide on using this powerful filter to improve your reporting statistics.

Learn how to set up and use macros to automate test call placements. This session will show you how to streamline call testing for better efficiency.

Variphy Cloud simplifies call data management with secure remote access, proactive support, and scalable solutions. Experience a platform designed to adapt to your business needs while enhancing efficiency and security. Learn how Variphy Cloud empowers your team to focus on growth without worrying about infrastructure.

Find out how to create custom reports and dashboards tailored to your Customer Experience Essentials call queues. This webinar will help you track performance and improve efficiency with data-driven decisions.

Discover how Variphy’s cradle-to-grave reporting for Zoom Phone can give you end-to-end insights into call data. Learn how to use these tools to optimize your calling environment and improve business outcomes.

Dive into the powerful updates for Webex in Variphy 16.4, including Customer Experience Essentials queue support and detailed percentage insights for hunt groups and call queues. Join us to learn how to maximize the value of your Webex Calling data.

Explore the latest Microsoft Teams reporting enhancements in Variphy 16.4! Learn how the latest updates can elevate your reporting tasks and get more out of your call data.

See what’s in store for Variphy 16.4, including Zoom cradle-to-grave reporting and enhanced search criteria. Plus, discover how we’re empowering Webex Calling users with Customer Experience Essentials support.

Cloud migration isn’t just about moving to a new platform; it’s about making data-driven decisions to ensure a smooth transition. Join the MOOV Team for this upcoming webinar as they break down the top reports you need to optimize your migration. From identifying underutilized devices to mapping out hunt groups and call queues, you’ll gain the insights you need to streamline the process.

Are dropped calls or incomplete connections affecting your organization? This session will walk you through identifying and isolating internal errors or carrier-related issues.

Learn how to configure Variphy to restrict user access to specific sites, locations, departments, or queues in Zoom Phone. We’ll walk you through the steps to set up role-based access controls.

Our systems engineers will break down the unique advantages of user-based and device-based reporting. This session will show you how to leverage each method for better data analysis and decision-making.

Ditch the spreadsheets and automate DN and DID management! In this webinar, we’ll demonstrate how to simplify your processes and reduce manual work.

Join us to learn how to migrate your Cisco CUCM reporting to Variphy Cloud with minimal effort. Say goodbye to hardware and hello to a streamlined, cloud-based reporting solution.

Join the MOOV Team for an in-depth webinar on migrating to Microsoft Teams Phone. Learn how to assess your current communication setup, plan your migration, and leverage Microsoft Teams Phone's powerful features to enhance collaboration and reduce costs.

Join Mike as he demonstrates how to effectively report on Virtual Lines and Workspaces in Webex Calling. Learn how to make the necessary adjustments for more accurate and insightful reporting, tailored to your organization’s needs.

Discover how to create essential Microsoft Teams widgets, including popular requests like Top Sales Performers, Top Departments, and Queues by Volume. Learn the steps to enhance your reporting with these powerful features.

Don't delete that user just yet! Join Brian and Jon as they guide you through the process of transferring reports and dashboards to a new user, ensuring that all critical data is preserved and accessible.

Join Jon and Brian for a comprehensive walkthrough of essential system health checks. From feature functionality to disk space management, discover how to keep your Variphy installation in top shape for optimal performance and reliability.

Considering a move to a cloud calling platform? Learn how to build reports that will smooth your transition and ensure a successful migration to cloud-based communication systems.

Explore why advanced call analytics is vital for identifying and addressing bottlenecks in call centers and other UC environments. Learn how spotting and troubleshooting issues in real time, using historical data to uncover trends, and leveraging advanced tools can improve call center performance.

Discover how to maintain access to valuable call data even after removing your old CUCM. Join Matt and Trey as they unveil the new Decommissioned Cluster option in Variphy 16.2.

Dive into Microsoft Teams Call Queue reporting! Learn how to build comprehensive and insightful call queue reports that will boost your team's efficiency and customer service performance.

Discover how to create more informative dashboards using Variphy’s Grouping Statistics widget. Join us to learn how to configure this powerful widget to transform raw data into meaningful insights into your call count, average call duration, and more.

Variphy 16.2 features significant enhancements across our CUCM, Webex Calling, Zoom Phone, and Microsoft Teams solutions. Join us to explore how these updates can streamline your communication infrastructure and boost productivity in your organization.

The MOOV Team explores why a comprehensive call analytics tool is critical for your organization. Learn how to enhance customer experience, improve agent productivity, make informed business decisions, and ensure data retention compliance in a few simple steps.

Puzzled by mismatching call counts in your CUCM reports? SE Mike will unravel common call count misconceptions and guide you through quick solutions.

Your CUBE is operational — time to unlock its full potential! Join systems engineer Matt as he guides you through call analysis, dashboard creation, and report generation to leverage your CUBE data effectively.

Curious about Variphy system settings and what all the options mean? Join systems engineer Jon as he demystifies system settings so you can navigate Variphy easily.

Join the MOOV Team in this webinar as they discuss why a change management tool is critical for your CUCM environment. Learn how to spot and troubleshoot in record time, slash downtime and shield against risks, and keep up with compliance in a few simple steps.

In this webinar, our systems engineers will guide you through the latest enhancements in Webex Calling reporting. Discover how these improvements can optimize your call handling and reporting efficiency.

Join us for this webinar to learn how to leverage Variphy's multi-search sets feature. Systems engineer Victor will provide a walkthrough and offer practical tips so you can get more out of your call data quickly.

Identify and address call quality challenges in your CUCM environment effectively! Learn to leverage the Severely Concealed Seconds Ratio (SCSR) to gain insights into the phones or users experiencing the most call quality issues.

Need a more efficient reporting workflow for Teams Phone? Join our systems engineers as they walk through Variphy's report templates and demonstrate how to customize them for your organization.

Is your organization ready for a move to cloud calling? Join Kevin, Phil, and Dan in this webinar as they discuss everything you need to know for your cloud migration. Discover strategic approaches to seamlessly transition your communication systems to the cloud, navigate potential pitfalls, and measure your success with precision.

Systems engineer Mike guides you through building powerful, high-level Webex reports and dashboards. Learn how to leverage Variphy to provide executives with the insights they need to make informed decisions.

Tailor your Variphy experience to your needs. Our systems engineers show you how to adjust your time zone, import your reports, set default search criteria, and more!

Want to upgrade your Zoom reporting? Join us for this webinar to learn about Variphy 16.1, which has exciting updates for Zoom Phone users – including support for Zoom API 2.0!

Get a preview Microsoft Teams Phone dashboards, available in Variphy 16.1. See how customizable dashboards and user-friendly widgets can help you elevate your Teams Phone analytics.

Need deeper insights into your Webex Calling environment? In this webinar, SEs Brian and Mike demonstrate how to build, save, and share custom dashboards to display data that matters to you.

Ensure sensitive information remains protected by controlling user visibility. Our systems engineers show you how to implement role-based access to Microsoft Teams Phone analytics and reporting.

Are you truly optimizing your CUCM network resources? Join our webinar to discover strategies for maximizing efficiency while controlling costs. Don't miss this opportunity to uncover hidden inefficiencies and ensure your telecom resources are working smarter, not harder.

Know how to make the most of your Zoom Phone analytics? Join us for this webinar to learn how to build reports, perform wildcard searches, schedule reports, and more.

Learn how to create Microsoft Teams Phone reports that help you stay on top of your environment. Systems engineers Dre and Victor walk through the essential reporting modules and how to customize them for your organization.

Variphy Reporting and Analytics for Microsoft Teams Phone is packed with advanced reporting features that give you insight into your call data. Join our systems engineers and learn how to get started right away on building your Teams Phone reports.

Variphy 16.0 features our highly-anticipated integration for Microsoft Teams Phone! Get a glimpse of the bells and whistles of our latest launch, including functionalities that will make reporting on your Teams Phone data quick and easy.

You've configured Variphy Reporting and Analytics for Webex Calling. . .now what? Our systems engineers will show you how to perform fundamental tasks.

Variphy support for Microsoft Teams Phone is coming soon! Our team demonstrates the exciting reporting features of this forthcoming integration.

Like to DIY? Variphy’s support team walks through the most common UCCX support tickets they receive and shows you how you can resolve these issues quickly.

Need to build dashboards and reports for executive roles? Join us in this webinar to learn how to create high-level performance reports for your Zoom Phone environment.

Learn how to create unique security profiles for your end users! Systems engineers Brian and Jon show you how to use public search sets to limit end user data visibility in reports and dashboards.

Tracking calls through your network can be easy with Variphy's CUBE solution. Join Matt and Victor for this workshop to learn how to report on your inbound and outbound calls.

Like to DIY? Variphy’s support team walks through the most common UCCX support tickets they receive and shows you how you can resolve these issues quickly.

From Answered to Ring No Answer records and everything in between, systems engineer Mike explains it all. Here’s everything you need to know about hunt groups and call queues.

Variphy 15.4 is coming soon! Join Trey and Victor to get a sneak peek at the latest enhancements for our CUCM, Webex Calling, and Zoom Phone integrations.

Join Mike, Dre, Matt, and Brian in this holly, jolly webinar! We’ll be rockin’ around to answer your questions and share tips for a glitch-free holiday.

Want a quick and easy way to track registrations of your hard phones? In this webinar, our systems engineers guide you through the process of setting up Change Management to help you monitor hard phone status.

Get to the bottom of why Total Calls might not be matching up with Answered, Abandoned, and Voicemail calls in your reports. Our systems engineers are here to show you how to fix it!

Skip the support ticket and join us as we cover the most common issues submitted by CUCM users. We’ll show you how to resolve these issues quickly so you can move on to your next task.

Are you wasting resources on dormant and underutilized phones in CUCM? Join us for this workshop to learn how you can quickly build reports to find dormant or underutilized phones and extensions.

Company executives need access to data to make better business decisions. Join us in this workshop to learn how to build CUCM dashboards and reports using custom attributes, multiple search sets, and more.

Ready to see what’s in store for Variphy 15.3? Victor and Trey demonstrate new features and the latest updates to our core and cloud calling solutions.

Don’t get spooked by cradle-to-grave reports. Dre and Jim will guide you through report generation and how to use search sets to refine your results.

Join systems engineers Matt and Brian as they walk through how to report on inbound, outbound, and internal calls in Zoom Phone. Learn how these reports can give you better insight into your call flows.

Are you staffing your phones efficiently? By learning how to run capacity utilization reports to monitor hunt groups, call queues, and departments, you can find trends and allocate your resources when you need them the most.

Need to find details on inbound, outbound, and internal calls in Webex Calling? Join Mike and Dre as they demonstrate how to generate reports on data you’re interested in.

In this workshop, systems engineer Jim demonstrates a new functionality for call history search: Multi Search Set. Learn how to leverage it to get the data you need from your environment.

Variphy 15.2 brings exciting new features to our Webex Calling analytics solution. Join us to see all the improvements we have in store, including voicemail call tracking, hunt group reporting, and call queues.

Variphy 15.2 is coming soon! Get a preview of all the bells and whistles we’re adding to our CUCM, Webex Calling, and Zoom Phone analytics solutions.

Need to uncover nuanced data on your hunt groups? Join systems engineer Vic as he demonstrates how to use Variphy’s Call Scenarios filter to fine-tune hunt group reports.

Curious about the differences between auto attendant, hunt group, and queue reporting? Systems engineer Mike goes over each one and how they can help you get better insight into your Webex Calling data.

Variphy 15.2 is coming soon! In this webinar, we give you a sneak peek at Webex Calling alerts, Zoom Phone common area calls reporting, and more features in the forthcoming release.

Variphy 15.2 introduces the ability to report your common area calls. Join SE Matt as he walks through this latest update to our Zoom Phone analytics solution.