Colleen AI Assistant by Variphy
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Introducing Colleen AI Assistant, by Variphy
Active call
+1 415 123 1234
3 Conversations
Resolving billing inquiry
Drafting ticket
RE: Contract Renewal
0
Calls handled today
0
Tickets created

Surface insights about your environment, just by asking.

Colleen AI Assistant is a natural language interface built directly into the Variphy platform, turning conversational prompts into the dashboards, widgets, reports, and answers you need.

Built for the depth Variphy users don't always have
time to learn.

Lower learning curve

New users get value from Variphy on day one, without first mastering menus, filters, or report configuration.

Faster than clicking

Tasks that used to take a series of clicks now take a sentence. Same depth, far less friction.

Built into the platform you already use

Not a separate tool. AI Assistant lives inside Variphy, working with the same data and the same dashboards you rely on today.

Get it done with
a simple request.
Call History Search

Call History Search

Pull the calls you need with a conversational query: "show me all abandoned calls from yesterday," "calls into the support queue over five minutes last week." No filters to configure, no syntax to learn.

Best for: Anyone who lives in call data and needs answers faster than the UI allows.
Widget & Dashboard Builder

Widget & Dashboard Builder

Describe what you want to see and the AI Assistant builds it — widget, dashboard, or report — without manually configuring data sources or display settings.

Best for: Admins and analysts assembling views for themselves, their teams, or leadership.
User Administration

User Administration

Handle user setup and management through prompts instead of configuration screens.

Best for: Variphy administrators managing access across teams, sites, or customer instances.
Ask once. Save, refine,
and reuse.

Widgets, dashboards, and reports created by prompt are saved into Variphy the same way you would build them by hand, ready to refine, share, schedule, or run again.

ABC Unified School District
Account Settings
My Daily Board
Live Calls In Progress
Start TimeCalling PartyDurationAgent NameAgent Phone Number
Feb 18, 2026 9:25:03 AM212555001100:00:05Agent 13125554466
Feb 18, 2026 9:25:03 AM632039303900:01:32Agent 13125554466
Feb 18, 2026 9:25:03 AM542754890700:00:23Agent 23125554466
Support Agent
Calls Answered
144
Calls Transferred
21
Current Day
Recent Calls
Start TimeCalling PartyDurationAgent NameAgent Phone NumberResultTransferred To
Feb 18, 2026 9:25:03 AM212555001100:00:05Agent 13125554466Completed
Feb 18, 2026 9:25:03 AM632039303900:01:32Agent 13125554466Transferred3129873837
Feb 18, 2026 9:25:03 AM542754890700:00:23Agent 23125554466Completed
·
ABC Unified School District ▾
Live Calls In Progress
Start Time Calling Party Duration Agent Phone
Feb 18, 2026 9:25 AM 2125550011 00:00:05 Agent 1 3125554466
Feb 18, 2026 9:25 AM 6320393039 00:01:32 Agent 1 3125554466
Feb 18, 2026 9:25 AM 5427548907 00:00:23 Agent 2 3125554466
Interaction Details
Start Time
Feb 18, 2026
9:25:03 AM ET
Duration
00:00:05
Result
Transferred
Summary
Call from +12125550123 needed assistance with network issues
Call Transcript
Agent-Name9:25:03 AM ET
Thank you for calling XYZ Industries Support, what can I help you with?
+121255501239:25:05 AM ET
We're experiencing a network outage and need urgent assistance
Wrap Up Actions
ConnectWise Ticket #4463 created
Email sent to sam@something.com
  • Conversational queries: Ask in plain language across call history, dashboards, reports, and admin.
  • Saved outputs: Every widget, dashboard, and report built by prompt is stored in Variphy.
  • Iterative refinement: Adjust results by continuing the conversation, not by starting over.
  • Same data, same depth: AI Assistant works against the full Variphy dataset, not a simplified subset.
  • One interface for admin and analytics: Configure users and pull insights in the same place, the same way.

Interested in Colleen AI Assistant
for your team?

See what it looks like to run Variphy by asking. Join the pilot program and be among the first to put natural language to work across your environment.

Frequently asked questions
Colleen AI Assistant and Colleen AI Voice Agent are two different products under the Colleen family. AI Assistant is a natural language interface inside the Variphy application. It helps users run Variphy by asking, instead of clicking through screens. AI Voice Agent is a virtual agent that handles inbound phone calls on your behalf. Same family, different jobs: one helps you work inside Variphy, the other handles calls coming into your environment.
No. AI Assistant is designed to understand the way you would naturally describe what you need — "show me all abandoned calls from yesterday," "build a widget for queue performance," "add a new user to the support team." If you can describe it, AI Assistant can act on it.
Reach out to your Variphy contact or contact sales at sales@variphy.com for the latest information.
Yes. AI Assistant lives inside the Variphy application and works against the same data, dashboards, and reports you use today. Anything you have already built is fully available, and anything AI Assistant creates becomes part of your Variphy environment.
They are saved into Variphy the same way they would be if you had built them by hand. You can refine, share, schedule, and run them again. AI Assistant is a faster way to build, not a separate place where your work lives.
The AI Assistant is approaching general availability. Reach out to your Variphy contact or request a demo to see it in action and to be notified when it's broadly available.
Interaction Details
Start Time
Feb 18, 2026
9:25:03 AM ET
Duration
00:00:05
Calling Party
+12125550123
Agent Name
Agent-Name
Result
Transferred
Result Details
Transferred to 84465
Summary
Call from party +12125550123 needed assistance with network issues
Call Transcript
Agent-NameFeb 18, 2026 9:25:03 AM ET
Thank you for calling XYZ Industries Support, what can I help you with?
+12125550123Feb 18, 2026 9:25:05 AM ET
We're experiencing a network outage and need urgent assistance
Agent-NameFeb 18, 2026 9:25:08 AM ET
OK, I understand you're experiencing a network outage. Let me assist you by escalating this to our TAC engineering team
Wrap Up Actions
ConnectWise Ticket #4463 created
Email sent to sam@something.com