The characteristics of answered and abandoned calls can reveal valuable information. Variphy helps you uncover the time threshold for each queue and evaluate your customer’s patience level.Learn more
Visualizing trends can help you determine if you’re allocating your resources efficiently. Oftentimes, it’s not a matter of adding more staff — it’s making sure your existing staff is available at the appropriate times.Learn more
We were able to pull more detail from the Cisco systems that the others could just not do.
Abandoned rates can signal a deficiency in resources. Variphy helps you determine staffing needs and ensure a good customer experience.