With near real-time dashboards, Variphy provides accessible, usable, and meaningful statistics from your hunt group or native call queueing data. Monitor call flows and usage to gain insights across your UC environment.Learn more
You need visibility into the productivity of agents and departments. With Variphy’s hunt group reporting, you can identify individuals or departments overwhelmed with calls during certain times of the day or days of the week.Learn more
Improve your customer's journey by forecasting call volume and number of agents needed. Keep stakeholders updated with scheduled reports.Learn more
See how many agents are logged in or out of a hunt group. Our real-time widget displays details like the agents’ names, user IDs, and the hunt pilot in which they belong.Learn more
Variphy goes deep into the metadata of our phone system to get all the answers we need.
Are you utilizing your resources efficiently? You can monitor staffing levels daily to determine which hunt groups to shift agents.
With the ability to see the statuses of all our queues, we made adjustments that reduced our customers' wait times by 30%.
The regular task of generating and maintaining reports can drain resources. You can realize cost savings using Variphy’s automated reports or dashboards.