Solution: Call Analytics

Hunt Group and Queue Performance

Take the guesswork out of your hunt group performance.

Take the guesswork out of your hunt group performance.

With near real-time dashboards, Variphy provides accessible, usable, and meaningful statistics from your hunt group or native call queueing data. Monitor call flows and usage to gain insights across your UC environment.

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Track and automate agent productivity.

Track and automate agent productivity.

You need visibility into the productivity of agents and departments. With Variphy’s hunt group reporting, you can identify individuals or departments overwhelmed with calls during certain times of the day or days of the week.

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Make data-driven decisions.

Make data-driven decisions.

Improve your customer's journey by forecasting call volume and number of agents needed. Keep stakeholders updated with scheduled reports.

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View real-time hunt group agent status.

View real-time hunt group agent status.

See how many agents are logged in or out of a hunt group. Our real-time widget displays details like the agents’ names, user IDs, and the hunt pilot in which they belong.

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Call Analytics Success Stories.

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Get better insight into your call data.
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