Cisco CUCM Call Analytics & Reporting Software
Unlock the Power of Cisco CUCM Reporting
Gain complete visibility into your Cisco Unified Communications Manager (CUCM) environment. With Variphy, you can analyze call data, track performance, and optimize your calling environment through intuitive dashboards, automated reports, and actionable analytics.
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Why Smarter CUCM Reporting Matters
GO BEYOND CISCO CARNative CUCM reporting (CAR) provides the basics, but organizations managing complex communication systems need advanced solutions.
IT Teams often struggle with:
Variphy delivers automated CUCM reporting that solves these issues.
Key Features of Variphy CUCM Analytics
Create drag‑and‑drop dashboards to monitor:
Store and analyze CUCM data long‑term. Run ad‑hoc queries to uncover:
Key Features of Variphy CUCM Analytics
Create drag‑and‑drop dashboards to monitor:
Store and analyze CUCM data long‑term. Run ad‑hoc queries to uncover:
CUCM Reporting Use Cases
Contact Centers
Improve queue efficiency, track SLA compliance, and identify training opportunities.
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Healthcare & Education
Monitor critical uptime, track emergency call activity, and ensure compliance.
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Why Choose Variphy for CUCM Analytics?
Built specifically for Cisco UC environments.
Long‑term data retention without performance issues.
Highly customizable reports and dashboards.
Proven success across enterprises, government, healthcare, and education.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
What Customers Are Saying
The Variphy CDR product is intuitive and feature rich. I like the ability to use canned reports, customize my own reports and even save just a quick search as a future report. Scheduling, notifications AD integration, and several of the other "must have" items keep this application as a standard by which I gauge other applications.
The product gives me the results I am looking for quickly and I have never had an issue with the product in all the years I've used it.
This is a great tool to use when trying to locate calls for troubleshooting and easy to understand. We use this to verify call statistics as well as locate calls that have been reported with an issue. This is a great tool for admin use.
Variphy has everything you need in one place, from managing your DIDs and running reports to being able to manage phones to troubleshoot. I have no complaints overall, extremely satisfied with the product.
Rather than manually exporting CDRs from CUCM and reviewing in Excel, Variphy ingests the data and provides reports quickly. Ad hoc reports are also easy to track call sources quickly. Widgets are helpful for leadership to see averages.
The graphical environment is pleasant. I like that Variphy integrates directly with our call manager, we do not have to introduce manually any records as I did with other platforms.
CDR reporting for our CUCM environment has been a great tool to help streamline call accounting for our organization. It provides easy-to-read and interpret reports that our Human Resources and IT departments rely upon.
What Customers Are Saying
The Variphy CDR product is intuitive and feature rich. I like the ability to use canned reports, customize my own reports and even save just a quick search as a future report. Scheduling, notifications AD integration, and several of the other "must have" items keep this application as a standard by which I gauge other applications.
Cisco CUCM Reporting & Analytics FAQ
CUCM reporting provides visibility into call activity, device usage, and queue performance within Cisco Unified Communications Manager (previously Cisco CallManager).
CUCM reporting helps organizations optimize resources, improve service levels, and identify communication issues before they impact users.
Variphy delivers a wide range of CUCM reports, including call detail and summary reports; queue and hunt pilot performance reports; busy hour and traffic trend analysis; device and trunk utilization reports; and DID capacity and call flow visualization.
Yes. Variphy allows you to create fully customizable dashboards and scheduled reports tailored to your organization’s needs.
Variphy supports long-term data retention, allowing you to analyze historical call records without impacting CUCM performance.
Yes. In addition to Cisco CUCM, Variphy supports Cisco UCCX, Cisco Unity, Webex Calling, Webex Contact Center,Microsoft Teams, and Zoom Phone.
Absolutely. You can configure thresholds and receive real-time notifications for key events such as high call abandon rates, device outages, or emergency calls.
CUCM analytics is used by IT teams, telecom managers, contact center supervisors, service providers, and compliance officers across industries like healthcare, education, finance, and government.
Variphy is designed for fast deployment, with support available from our U.S.-based team. A fully functional free trial can be deployed in 20 minutes.
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CUCM Analytics and Cisco Call Reporting Software
Stay on top of your Cisco Unified Communications Manager (CUCM) environment with robust analytics and reporting.
Choose the data you want to see on your dashboard.
Create custom dashboards with drag-and-drop widgets. You can display the data collected from your CUCM software as summaries, charts, and tables.
Search historical data to spot trends.
Get details on historical call data. You can store call data for as long as you want and perform ad hoc searches to identify pertinent values and patterns.
Generate reports to get the info you want to know.
Build reports that matter to you and your organization’s decision-makers. You can customize your CUCM call reporting to be as high-level or granular as you need.
Streamline reporting tasks with automated delivery.
Schedule reports to be delivered to your email, Webex chatbot, or SFTP location. You can also set how frequently you want to get reports: hourly, daily, weekly, monthly, quarterly, bi-annually, and annually.
Get alerts for defined thresholds.
Define thresholds for your data and get alerts when conditions are met. With Variphy, you can get email alerts for scenarios like 911 calls and abnormal termination codes.
Customize labels for your widgets and reports.
Change the labels of your widgets, report columns, and fields so it makes sense to your team. You can also simplify displays by abbreviating CUCM data field names.
