Lee Health Cuts Reporting Time, Boosts Confidence With Variphy

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Lee Health, a major healthcare provider managing a vast on-prem Cisco UC environment, faced a common yet critical challenge: accessing call data quickly and efficiently without burdening their engineering team. Their legacy tool required deep technical knowledge and wasn't intuitive enough for occasional users. That changed when they turned to Variphy.

Location: United States
Industry: Enterprise
Products: Variphy Reporting and Analytics for Cisco CUCM
Devices: 22,000+ Devices

The Challenge: Cumbersome Reporting Tools Slowed Down Engineers

Jim Sweeden, senior network engineer at Lee Health, described the limitations of their previous solution:

"When you use an application infrequently, you don't get the opportunity to become an expert at it. The product we were using really required you to understand report writing. It just wasn’t something you could click and run with."

The team only needed to pull call data occasionally, but when they did, it had to be quick and easy. The cumbersome interface of their formal tool slowed down workflows and demanded more time than their resource-strapped team could afford.

The Solution: Seamless Transition to an Intuitive, Cisco-Friendly Interface

Lee Health implemented Variphy to manage their on-prem CDR reporting needs. Prior to full deployment, they conducted a proof of concept, loading two months of live data to evaluate real-world usability.

"Once we got it on-prem and started using it, we were pretty much astonished at how easy it was for us to get through and write the reports we needed," said Sweeden.

Variphy’s intuitive UI, familiar Cisco terminology, and user-friendly dashboards allowed engineers to run reports and visualize traffic effortlessly. Key features like DN Management and Remote Phone Control added extra value, and dashboards made it easy to share data with non-technical stakeholders.

The Impact: Time Saved, Confidence Gained & Broader Data Access

5-Minute Reporting: Engineers can now generate the reports they need in minutes, not hours.
Fast, Painless Transition: The switch from the legacy tool happened seamlessly on the contract end date.
Time Savings: Engineering time was freed up, improving team productivity.
Leadership Buy-In: Dashboards shared with management helped demonstrate value and drive adoption.
Outstanding Support: Deployment support from Variphy was described as "absolutely awesome."

"We can now go in and have a report ready in five minutes,” Sweeden said. “That confidence is huge."

"Getting this off the ground and being able to use it actually freed up our time, so it’s just a great fit for us."

Ready to simplify your call reporting and free up your technical team? See how Variphy works with your data in a personalized demo.

Updated on

July 28, 2025

Published on

July 24, 2025

Call Analytics CUCM Healthcare

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