Inside the December 2025 Release: Clearer Alerts, Smarter Views, and a Sleeker User Experience

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Variphy’s upcoming release is all about visibility, customization, and performance. From enhanced alerting in CUCM to more flexible Webex Contact Center displays and a complete Audit Log overhaul, the December 2025 features give your UC teams more control and clarity than ever.

Feature Highlights

Microsoft Teams: DID Provisioning

This feature introduces Microsoft Teams Direct Inward Dial (DID) Provisioning functionality within Variphy, enabling admin users to manage and provision DID numbers seamlessly. This enhancement builds on the existing Microsoft Teams DID Management interface to provide a streamlined provisioning workflow.

Key capabilities:

Assign DIDs to Microsoft Teams users.
Link emergency locations to each DID during provisioning.
Create new emergency locations.
View number usages and types, offering clear context around the purpose of each DID.
Add provisioning notes for each action, enhancing audit trails and internal visibility.
Unassign DIDs from Teams users when numbers are no longer needed.
Reassign DIDs to different Teams users, allowing quick recovery and reuse.
Access provisioning history, with detailed logs for each action taken.
Export history in CSV or PDF formats for audit, compliance, or offline reporting.

This provisioning interface is fully integrated with Variphy’s existing Microsoft Teams DID Management Tool, allowing Admins to transition from inventory viewing to real-time provisioning without friction.

CUCM, UCCX, Unity Connection: Enhanced Audit Log UX

The Audit Log feature gets a full refresh in this release. With a new user interface and backend storage enhancements, it's now faster, cleaner, and ready for larger environments.

What’s improved:

Revamped user experience and visual interface.
Database processing and storage for better performance.
More efficient searching, filtering, and log management.

The redesigned Audit Log interface is easier to use and better equipped to handle large-scale data, improving usability and long-term scalability.

CUCM: Threshold Alerting and Export for Real-Time Phone Registration Widgets

Set alert thresholds within CUCM’s Real-Time Phone Registration widget to stay ahead of issues before they impact your operations.

What’s new:

Set one or more thresholds per widget to trigger alerts.
View a new detail column showing the percentage of phones registered vs. total.
Monitor phone registration status in real time and act fast when metrics fall below target.

This update helps teams stay aware of phone availability and respond to registration issues immediately, reducing downtime and minimizing device waste.

Webex Contact Center: Real-Time CSQ Block View

Simplify your dashboards and focus on the metrics that matter most with the forthcoming block-style visual option for the Real-Time CSQ Widget.

Here’s what’s new:

Choose block view for a cleaner display of key CSQ stats.
Display multiple CSQs side by side or customize widgets to show only what you need.
Visualize metrics like Available Agents, Calls Waiting, Longest Wait, Abandoned Calls, and more.
Set thresholds to spotlight issues in real time.

With a clearer visual layout, teams can quickly interpret CSQ performance and respond faster to changing conditions in real time.

Webex Contact Center: Custom Label Sets for Reporting

Users can soon create custom label sets within our Webex Contact Center reporting solution, giving you the power to rename key metrics and criteria for clearer reporting.

What’s customizable:

Rename detail columns like Agent Name, Queue, and Call Duration to match your team’s terminology.
Customize search criteria and groupings to reflect internal structures or business units.
Tailor call statistics and scenario labels to improve clarity in dashboards and exported reports.

Custom labeling gives users more control over how data is presented, helping teams align reporting terminology with business needs or internal standards.