Centralized Call Queue Reporting: CUCM Hunt Groups, Teams Queues, Webex Calling Customer Assist, and More

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Call queues drive everything from auto-attendants to hunt groups to frontline routing in UC environments. From CUCM hunt groups to Microsoft Teams call queues and Webex Calling Customer Assist, they help get callers where they need to go, but things can get messy when it comes to reporting on those queues.

Ask yourself:

Are you juggling multiple admin portals just to track queue activity?
Are you stuck exporting data into spreadsheets every time someone asks for a report?
Are key metrics like wait times and call volume scattered across different systems?

These can lead to frustrating, time-consuming processes that are prone to errors and delays.

The Problem: Too Many Tools, Not Enough Clarity

If you’re managing more than one system, you know the pain of hours spent chasing down and aligning data. Inconsistent reporting formats from different sources can confuse stakeholders, and you have siloed, limited visibility into what’s actually happening in your call queues.

Customer experience and agent performance are on the line, so you need deeper insights than what you might get from native reporting.

Centralized Visibility Without Losing Platform-Specific Detail

Instead of jumping between dashboards, Variphy gives you:

A single, centralized interface where you can generate queue reports across your UC platforms.
No jumping between vendor portals to grab reports.
No building your own reports from scratch every time.

Each platform’s queue data remains platform-specific so you get the right metrics, in the right context, with minimal effort.

What Variphy Supports

From a single, powerful UI, you get deep queue insights for:

CUCM Hunt Groups: Hunt Pilot call distribution, agent participation, call volume.
Microsoft Teams Call Queues: Call queue stats, wait times, Auto Attendant routing.
Webex Calling Call Queues and Customer Assist: Agent stats, queue performance.
Zoom Phone: Abandoned calls, queue activity trends.
UCCX: Agent state visibility, contact center queue tracking, SLA metrics

What It Means for Your UC Team

When reporting isn’t a headache, everything runs smoother:

Save time with reports that are automated, scheduled, and easy to access.
Stay informed no matter how many platforms you manage.
Give stakeholders what they need with role-based access.
Take action faster with real, usable insights.

Whether you’re focused on one platform or managing several, Variphy gives you consistent access to the insights that matter.

See Centralized Call Queue Reporting in Action

Want to see how it all works?

Book a demo and see how Variphy simplifies call queue reporting across CUCM, Teams, Webex Calling, and more.

Updated on

January 16, 2026

Published on

January 15, 2026

Call Queues CUCM Webex Calling Microsoft Teams Phone

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