Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
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CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
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Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling
Explore how Variphy delivers advanced UC analytics beyond CUCM, helping channel partners retain customers and win more cloud-based deals.
Unlock Full Visibility Into CUCM With Variphy As-Built Reports
Tired of manual CUCM documentation? Variphy As-Built Reports automate and simplify CUCM reporting, helping you streamline tasks.
Variphy 25.2: CUBE Analytics in the Cloud & Key Enhancements
Discover how Variphy 25.2 brings CUBE analytics in the cloud, offering advanced call reporting, automation, and remote phone control.
5 Key Benefits of CUBE Analytics
Discover five key benefits of CUBE analytics that help IT teams optimize call performance, enhance security, and reduce costs.
Maximizing Webex Contact Center Performance With Smarter Analytics
Optimize your Webex Contact Center performance with advanced analytics from Variphy.
Drive Smarter Migrations With Variphy’s CUCM Dormant Phones Report
Optimize cloud migrations with Variphy’s CUCM Dormant Phones Report. Identify unused devices and prepare for migration.
CUBE Analytics in the Cloud: More Insights, Less Overhead
Unlock powerful call insights with Variphy’s cloud-based CUBE analytics. Gain real-time visibility, optimize call flow, and ensure seamless compliance.
Top 5 Contact Center Challenges (And How Variphy Solves Them)
Discover the top 5 contact center challenges and how Variphy’s advanced analytics help you optimize operations and boost efficiency.
The Future of Contact Center Analytics
Discover the future of contact center analytics and how real-time insights, AI, and omnichannel data can transform customer experiences.
Why Granular Call Traffic Analysis Matters for Enterprises
Optimizing call flow starts with granular call traffic analysis. Learn how to identify inefficiencies and gain actionable insights with better reporting solutions.
Variphy in Action: Success Stories in Healthcare
Explore healthcare success stories. See how Variphy helps teams troubleshoot faster and improve operational efficiency/
Now Available: Variphy 25.2
Variphy 25.2.1 delivers CUBE Reporting to Variphy Cloud, Remote Phone Control for IPv6, and automated retries for scheduled reports.
Employee Spotlight: Tamer Akture
Meet Tamer Akture, account executive at Variphy.
Employee Spotlight: Jeff Young
Meet Jeff Young, director of Program Development at Variphy.
How Variphy Cloud Optimizes Healthcare Communication
Optimize healthcare communication with Variphy's healthcare call analytics: secure insights into call volumes, response times, and more.
Meeting Healthcare's Complex Communication Needs
Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.
What Is Webex Customer Experience Essentials?
Learn about Webex Customer Experience Essentials and see how Variphy can help optimize this suite of tools.
Top 5 Webinars of 2024
We're listing the top 5 Variphy webinars of 2024, from navigating a cloud migration to fine-tuning reporting workflow.
Ghost of Reporting Future: Avoid Missed Opportunities in 2025
Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.
Now Available: Variphy 16.4
Check out what’s in store for Variphy 16.4, including Zoom Phone cradle-to-grave, support for Customer Experience Essentials, and more.
Ghost of Reporting Present: Is It Time for a Better Analytics Partner?
Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.
Maximizing ROI with Variphy Cloud
Variphy Cloud ROI is leverages the OPEX model, delivering a scalable, cost-effective unified communications infrastructure.
Top 10 Reports for a Seamless Cloud Migration
Watch the replay of our webinar to explore essential reports that help businesses plan, execute, and validate their migrations effectively.
Ghost of Reporting Past: The Cost of Doing Nothing
In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.
How to Transfer a Call on a Cisco Phone: Quick Reference Guide for 7965, 6800, 7800, and 8800 Series
Learn how to transfer a call on Cisco phones, including models 7965, 6800, 7800, and 8800, with this quick reference guide for seamless call handling.
On-Premises vs. Variphy Cloud: Which Solution Is Right for Your Business?
This on-premises vs. Variphy Cloud comparison stacks up features of both solutions, such as accessibility, hardware requirements, and more.
How Moving to Variphy Cloud Frees Your IT Team for Strategic Projects
See how moving to Variphy Cloud can free up your IT team from tedious tasks, allowing them to focus on the projects that drive real impact.
What Is Zoom Phone? How Does Zoom Phone Work? Zoom Phone System Guide with 2024 FAQs, Reviews, Pricing, Features, and More
Learn what Zoom Phone is, how it works, and explore the 2024 guide with FAQs, reviews, pricing, features, and more for using Zoom as a phone system.
What Are Two Actions Performed by a Cisco Switch? (Choose Two.) Essential IT Exam Test Guide on Cisco Switch Functions
Learn about the main functions of a Cisco switch, including critical actions that support network performance and efficiency, in this IT exam test guide.
Lighten Your IT Load With Automated Reporting
See how the right reporting solutions can do the heavy lifting for your team with regular insights through automated reporting.
How Do I Stop Microsoft Teams From Showing Away After 5 Minutes? Complete Guide to Prevent Teams from Showing Away When Idle
Learn how to prevent Microsoft Teams from showing you as 'away' after 5 minutes of inactivity, including tips to stay active when idle.
How Does Webex Work? Learn How Webex Works and What It Is In This Ultimate Guide
Learn how Webex works, from setting up meetings to collaboration features, and discover what Webex offers for seamless communication and productivity.
What is Microsoft Teams Phone System? Guide to Understanding and Using Microsoft Teams as a Phone System
Learn about Microsoft Teams Phone system, how it works, and how to use Teams as a full-featured phone solution for your organization.
The Road Ahead for Variphy
As we celebrate 20 years, here's a glimpse of the road ahead for Variphy from our founders, Layne Hoo and Danny Tran.
5 Key Indicators That Your Business Is Ready for Cloud Calling Migration
Thinking of a cloud calling migration? Modern cloud solutions can improve flexibility, security, and scalability.
20 Years of Partnerships: Customer Stories That Define Us
Marking 20 years of Variphy by sharing customer stories and insights that have shaped our journey.
Easy Migration to Variphy Cloud: Webinar Recap
Watch the workshop on migration to Variphy Cloud to learn practical advice and considerations to make the process seamless.
Flexible migration from on-prem to cloud calling
Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration||Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration
Credit union chooses Variphy for better insights after migrating to Webex Calling
See why Veridian Credit Union chose Variphy after migrating their calling environment from CUCM to Webex Calling.
Celebrating 20 Years of Variphy
Founders Layne Hoo and Danny Tran open up about early struggles, evolving with industry changes, and the relationships that have shaped us.
Customer Success Story: US-based SaaS Company
A leading SaaS company improved call data management and compliance with Variphy’s robust reporting and unlimited CDR retention.
Explore Variphy Cloud: Effortless Call Reporting, Anywhere
What is Variphy Cloud? Explore seamless integration and hassle-free maintenance, tailored to both on-prem and cloud-based calling platforms.
The Variphy Guide to WebexOne
Discover everything you need to know about WebexOne 2024, including sessions, keynotes, and networking opportunities, in our comprehensive guide to the event.
Customer Success Story: Security Mutual Life Insurance Company of New York
Security Mutual Life Insurance needed a powerful reporting and analytics solution for their Cisco Unified Communications Manager system.
The Hidden Costs of Poor Call Quality (And How to Fix Them)
Discover the hidden costs of poor call quality that can quietly drain productivity and cost your business valuable opportunities.
Webex Calling: On-premises Variphy Deployment
On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.||On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.
Customer Success Story: Interstate Batteries
With growing demand for detailed reporting, Interstate Batteries needed a solution that provided better visibility into their CUCM data.
Discover the Power of Simplicity with Variphy’s Call Search Feature
Variphy’s Call Search feature turns scattered call data into clear, actionable insights with just a few clicks.
What's in Variphy 16.3?
Download Variphy 16.3, which is packed with new features and updates for Variphy Cloud and our supported platforms.
Customer Success Story: TrueBlue
For TrueBlue, the search for a reliable reporting solution for their 7,000 endpoints across several clusters led to Variphy.
Looking for a Better Cisco CDR Reporting Solution?
Variphy offers advanced solutions for Cisco CDR reporting and analytics.
Customer Success Story: Carolina Cat
Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.
Enhance Your Communications with Microsoft Teams Phone
Teams Phone provides a comprehensive solution, enabling businesses to connect and collaborate more effectively.
Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches
In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.||In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.
Customer Success Story: Princess Auto
See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.
How to Integrate Variphy With Your Webex Calling Organization
The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.||The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.
Customer Success Story: Northwest Community Credit Union
With a large network of branches, Northwest Community Credit Union needed a reliable and efficient way to support smooth operations across all locations.
How to Stop Webex from Starting Automatically
Customer Success Story: City of North Augusta
With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.
Webinar Recap: How to Successfully Move to Microsoft Teams
Thinking about a move to Microsoft Teams? Get some tips from our experts on how you can make the migration to MS Teams Phone easy.
Customer Success Story: The University of Winnipeg
Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.
Mastering Your Variphy System: Essential Wellness Checks
Variphy wellness checks help prevent common issues such as disk space shortages, data loss, and performance degradation.
Customer Success Story: Sacred Heart University
Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.
5 Ways Call Analytics Can Transform Your Customer Service
Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.
Customer Success Story: Herzing University
Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.
How Call Analytics Drives Efficiency in Microsoft Teams Phone
Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.
Seamless Migration to Webex Calling
Learn the strategies to ensure your migration to Webex Calling is smooth, from planning to post-adoption training.
Customer Success Story: Tampa General Hospital
Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Workshop Recap: Advanced Reporting for Teams Call Queues
Learn how to optimize Microsoft Teams call queue performance with Variphy's custom reporting solutions. Gain deeper insights with analytics.
Optimize Multi-platform Call Reporting With Variphy
Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for on-premises and cloud calling.
Save Time With Webex Calling Report Templates
Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.||Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.
Webex Calling Reporting Solutions With Variphy
Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.||Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.
CUCM CDR Call Analytics & Statistics Reporting
Variphy offers solutions that go beyond traditional CUCM CDR call analytics and reporting. See how you can gain visibility into your data.
The Benefits of CPaaS for Business Communications
Here's an explainer on what is CPaaS, its advanced solutions, and why it's important to implement in your communication strategy.
Customer Success Story: University Hospitals of Cleveland
University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.
6 Widgets to Add to Your Webex Calling Dashboard
Variphy's Webex Calling dashboard gives you the flexibility to view and display your data how you'd like. Learn more.||Variphy's Webex Calling dashboard gives you the flexibility to view and display your data how you'd like. Learn more.
Customer Success Story: WakeMed Health & Hospitals
For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Variphy's Approach to Streamlining UC Cloud Migration and Multi-platform Management
Top 5 Zoom Phone Metrics Every Business Should Track
Customer Success Story: Northwestern Health Unit (NWHU)
For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
4 Common Call Center Bottlenecks You Can Solve With Analytics
What Is Webex Calling? Overview Of Cisco’s Cloud Phone System
Customer Success Story: Mountain Area Health Education Center
For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Variphy Webex Calling Reports: Understanding Data Types & Metrics
Customer Success: Midland Health
For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Navigating the On-Premises to Cloud Migration: Key Insights from Variphy's CEO
Customer Success: Mercy Hospital
For Mercy, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Best Practices for Remote Team Management
Customer Success: Kelsey-Seybold Clinic
For Kelsey-Seybold, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Overcoming Common Reporting Challenges in Remote Settings
Best Practices for Remote Team Reporting
Variphy 16.2: New Features and Improvements
Creating Comprehensive Reports for Calling Environments
Key Metrics for Remote Team Performance
Customer Success: Johns Hopkins All Children's Hospital
For Johns Hopkins All Children's Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Jersey Community Hospital
For Jersey Community Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Setting Up an Effective Calling Environment
How Call Analytics Can Benefit Your Organization
Discovering Bottlenecks With Call Data Analytics
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How to Build Essential Reports for Microsoft Teams Phone
Jump-start your analytics and reporting workflow! Watch our guide to Webex Calling analytics to learn how to get started quickly.
Quickstart Guide to Webex Calling Analytics
Quickstart Guide to Webex Calling Dashboards
Watch the quickstart guide to Webex Calling so you can take advantage of our features and build your first dashboard.
Quickstart Guide to Zoom Phone Analytics
Watch the quickstart guide to Zoom Phone analytics so you can take advantage of our dashboard features and build your first report.
Get a First Look at Dashboards and Widgets for Microsoft Teams Phone
Dashboards and widgets for Microsoft Teams Phone offer users a seamless experience for creating and customizing visual reports.
Breaking Down Common UCCX Issues
Our systems engineers dive into common UCCX issues like cluster configuration, Finesse user configuration, report discrepancies, and more.
High-level Zoom Phone Reports and Dashboards
Create Unique Security Profiles for Users
How to Get the Data You Need with the Real Time CSQ Widget
How to Isolate Calls for CUBE Reports
Webinar Rewind: Hunt Groups and Call Queues
What’s New in Variphy 15.4
How to Monitor Hard Phone Registration Changes With Variphy Change Management
Top 3 Variphy Call Analytics Webinars in 2023
Get Ready for Variphy 15.3!
Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.Check out our webinar hosted by Victor Vrba, director of Systems Engineering, and Trey Gonzalez, product manager at Variphy, for a deep dive into these forthcoming features.||Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.Check out our webinar hosted by Victor Vrba, director of Systems Engineering, and Trey Gonzalez, product manager at Variphy, for a deep dive into these forthcoming features.
Report on Zoom Phone Common Areas with Variphy 15.2
We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls. ||We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.
Get Contact-Center-Like Analytics From Your Hunt Groups
A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur across channels like calls, emails, and chats. Contact center applications provide advanced interaction routing depending on the customer's needs and can provide robust analytics and reporting. ||A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur across channels like calls, emails, and chats. Contact center applications provide advanced interaction routing depending on the customer's needs and can provide robust analytics and reporting.
What Are Call Scenarios?
Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available in Variphy 15.1 and applies to your CUCM, Webex Calling, and Zoom Phone platforms.||Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available in Variphy 15.1 and applies to your CUCM, Webex Calling, and Zoom Phone platforms.
Document your UC configuration with Variphy’s As-built feature
Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time. It automatically generates detailed, up-to-date records of your UC environment, capturing the current configurations, settings, and other relevant information.||Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time. It automatically generates detailed, up-to-date records of your UC environment, capturing the current configurations, settings, and other relevant information.
Which widgets should you add to your Zoom Phone dashboard?
Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.||Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.
Preview: Real-time User Status and Hunt Group Analytics
Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you! Product Manager Trey Gonzalez and Director of Systems Engineering Victor Vrba demonstrated our new real-time hunt group widget in a Weekly Workshop||Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you! Product Manager Trey Gonzalez and Director of Systems Engineering Victor Vrba demonstrated our new real-time hunt group widget in a Weekly Workshop
Preview: Variphy 15.1 New Features
Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users. Our systems engineers gave us a preview of what’s to come — check it out:||Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users. Our systems engineers gave us a preview of what’s to come — check it out:
Essential Zoom Phone Report Templates for Admins and Users
Are you looking to jump-start your reporting and analytics for Zoom Phone? We’ve provided templates based on our most popular reports as requested by our customers. Our systems engineers hosted a workshop to discuss some useful reports all organizations can benefit from.||Are you looking to jump-start your reporting and analytics for Zoom Phone? We’ve provided templates based on our most popular reports as requested by our customers. Our systems engineers hosted a workshop to discuss some useful reports all organizations can benefit from.
Workshop Wednesday Repository
Have you checked out the Variphy workshop series? If not, you’re missing out! The Variphy SE team has been conducting live technical workshops each week for 2+ years||Have you checked out the Variphy workshop series? If not, you’re missing out! The Variphy SE team has been conducting live technical workshops each week for 2+ years
Workshop: Zoom Reporting 101
Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.||Variphy 14.0 introduces analytics and reporting support for Zoom Phone. Systems engineers Victor and Matt demonstrate how to build dashboards and generate reports with our new feature.
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