Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
Variphy Cloud
CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
UCCX Reporting and Analytics
UCCX Dashboards and Wallboards
CUBE Reporting and Analytics
Webex Calling
Webex Contact Center
Zoom Phone
Reporting and Analytics
DID Management
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
Login
Register Account
My Account
My Profile
Request License
Logout
Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling
Explore how Variphy delivers advanced UC analytics beyond CUCM, helping channel partners retain customers and win more cloud-based deals.
Unlock Full Visibility Into CUCM With Variphy As-Built Reports
Tired of manual CUCM documentation? Variphy As-Built Reports automate and simplify CUCM reporting, helping you streamline tasks.
Variphy 25.2: CUBE Analytics in the Cloud & Key Enhancements
Discover how Variphy 25.2 brings CUBE analytics in the cloud, offering advanced call reporting, automation, and remote phone control.
5 Key Benefits of CUBE Analytics
Discover five key benefits of CUBE analytics that help IT teams optimize call performance, enhance security, and reduce costs.
Maximizing Webex Contact Center Performance With Smarter Analytics
Optimize your Webex Contact Center performance with advanced analytics from Variphy.
Drive Smarter Migrations With Variphy’s CUCM Dormant Phones Report
Optimize cloud migrations with Variphy’s CUCM Dormant Phones Report. Identify unused devices and prepare for migration.
CUBE Analytics in the Cloud: More Insights, Less Overhead
Unlock powerful call insights with Variphy’s cloud-based CUBE analytics. Gain real-time visibility, optimize call flow, and ensure seamless compliance.
Top 5 Contact Center Challenges (And How Variphy Solves Them)
Discover the top 5 contact center challenges and how Variphy’s advanced analytics help you optimize operations and boost efficiency.
The Future of Contact Center Analytics
Discover the future of contact center analytics and how real-time insights, AI, and omnichannel data can transform customer experiences.
Why Granular Call Traffic Analysis Matters for Enterprises
Optimizing call flow starts with granular call traffic analysis. Learn how to identify inefficiencies and gain actionable insights with better reporting solutions.
Variphy in Action: Success Stories in Healthcare
Explore healthcare success stories. See how Variphy helps teams troubleshoot faster and improve operational efficiency/
Now Available: Variphy 25.2
Variphy 25.2.1 delivers CUBE Reporting to Variphy Cloud, Remote Phone Control for IPv6, and automated retries for scheduled reports.
Employee Spotlight: Tamer Akture
Meet Tamer Akture, account executive at Variphy.
Employee Spotlight: Jeff Young
Meet Jeff Young, director of Program Development at Variphy.
How Variphy Cloud Optimizes Healthcare Communication
Optimize healthcare communication with Variphy's healthcare call analytics: secure insights into call volumes, response times, and more.
Meeting Healthcare's Complex Communication Needs
Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.
What Is Webex Customer Experience Essentials?
Learn about Webex Customer Experience Essentials and see how Variphy can help optimize this suite of tools.
Top 5 Webinars of 2024
We're listing the top 5 Variphy webinars of 2024, from navigating a cloud migration to fine-tuning reporting workflow.
Ghost of Reporting Future: Avoid Missed Opportunities in 2025
Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.
Now Available: Variphy 16.4
Check out what’s in store for Variphy 16.4, including Zoom Phone cradle-to-grave, support for Customer Experience Essentials, and more.
Ghost of Reporting Present: Is It Time for a Better Analytics Partner?
Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.
Maximizing ROI with Variphy Cloud
Variphy Cloud ROI is leverages the OPEX model, delivering a scalable, cost-effective unified communications infrastructure.
Top 10 Reports for a Seamless Cloud Migration
Watch the replay of our webinar to explore essential reports that help businesses plan, execute, and validate their migrations effectively.
Ghost of Reporting Past: The Cost of Doing Nothing
In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.
How to Transfer a Call on a Cisco Phone: Quick Reference Guide for 7965, 6800, 7800, and 8800 Series
Learn how to transfer a call on Cisco phones, including models 7965, 6800, 7800, and 8800, with this quick reference guide for seamless call handling.
On-Premises vs. Variphy Cloud: Which Solution Is Right for Your Business?
This on-premises vs. Variphy Cloud comparison stacks up features of both solutions, such as accessibility, hardware requirements, and more.
How Moving to Variphy Cloud Frees Your IT Team for Strategic Projects
See how moving to Variphy Cloud can free up your IT team from tedious tasks, allowing them to focus on the projects that drive real impact.
What Is Zoom Phone? How Does Zoom Phone Work? Zoom Phone System Guide with 2024 FAQs, Reviews, Pricing, Features, and More
Learn what Zoom Phone is, how it works, and explore the 2024 guide with FAQs, reviews, pricing, features, and more for using Zoom as a phone system.
What Are Two Actions Performed by a Cisco Switch? (Choose Two.) Essential IT Exam Test Guide on Cisco Switch Functions
Learn about the main functions of a Cisco switch, including critical actions that support network performance and efficiency, in this IT exam test guide.
Lighten Your IT Load With Automated Reporting
See how the right reporting solutions can do the heavy lifting for your team with regular insights through automated reporting.
How Do I Stop Microsoft Teams From Showing Away After 5 Minutes? Complete Guide to Prevent Teams from Showing Away When Idle
Learn how to prevent Microsoft Teams from showing you as 'away' after 5 minutes of inactivity, including tips to stay active when idle.
How Does Webex Work? Learn How Webex Works and What It Is In This Ultimate Guide
Learn how Webex works, from setting up meetings to collaboration features, and discover what Webex offers for seamless communication and productivity.
What is Microsoft Teams Phone System? Guide to Understanding and Using Microsoft Teams as a Phone System
Learn about Microsoft Teams Phone system, how it works, and how to use Teams as a full-featured phone solution for your organization.
The Road Ahead for Variphy
As we celebrate 20 years, here's a glimpse of the road ahead for Variphy from our founders, Layne Hoo and Danny Tran.
5 Key Indicators That Your Business Is Ready for Cloud Calling Migration
Thinking of a cloud calling migration? Modern cloud solutions can improve flexibility, security, and scalability.
20 Years of Partnerships: Customer Stories That Define Us
Marking 20 years of Variphy by sharing customer stories and insights that have shaped our journey.
Easy Migration to Variphy Cloud: Webinar Recap
Watch the workshop on migration to Variphy Cloud to learn practical advice and considerations to make the process seamless.
Flexible migration from on-prem to cloud calling
Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration||Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration
Credit union chooses Variphy for better insights after migrating to Webex Calling
See why Veridian Credit Union chose Variphy after migrating their calling environment from CUCM to Webex Calling.
Celebrating 20 Years of Variphy
Founders Layne Hoo and Danny Tran open up about early struggles, evolving with industry changes, and the relationships that have shaped us.
Customer Success Story: US-based SaaS Company
A leading SaaS company improved call data management and compliance with Variphy’s robust reporting and unlimited CDR retention.
Explore Variphy Cloud: Effortless Call Reporting, Anywhere
What is Variphy Cloud? Explore seamless integration and hassle-free maintenance, tailored to both on-prem and cloud-based calling platforms.
The Variphy Guide to WebexOne
Discover everything you need to know about WebexOne 2024, including sessions, keynotes, and networking opportunities, in our comprehensive guide to the event.
Customer Success Story: Security Mutual Life Insurance Company of New York
Security Mutual Life Insurance needed a powerful reporting and analytics solution for their Cisco Unified Communications Manager system.
The Hidden Costs of Poor Call Quality (And How to Fix Them)
Discover the hidden costs of poor call quality that can quietly drain productivity and cost your business valuable opportunities.
Webex Calling: On-premises Variphy Deployment
On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.||On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.
Customer Success Story: Interstate Batteries
With growing demand for detailed reporting, Interstate Batteries needed a solution that provided better visibility into their CUCM data.
Discover the Power of Simplicity with Variphy’s Call Search Feature
Variphy’s Call Search feature turns scattered call data into clear, actionable insights with just a few clicks.
What's in Variphy 16.3?
Download Variphy 16.3, which is packed with new features and updates for Variphy Cloud and our supported platforms.
Customer Success Story: TrueBlue
For TrueBlue, the search for a reliable reporting solution for their 7,000 endpoints across several clusters led to Variphy.
Looking for a Better Cisco CDR Reporting Solution?
Variphy offers advanced solutions for Cisco CDR reporting and analytics.
Customer Success Story: Carolina Cat
Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.
Enhance Your Communications with Microsoft Teams Phone
Teams Phone provides a comprehensive solution, enabling businesses to connect and collaborate more effectively.
Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches
In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.||In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.
Customer Success Story: Princess Auto
See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.
How to Integrate Variphy With Your Webex Calling Organization
The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.||The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.
Customer Success Story: Northwest Community Credit Union
With a large network of branches, Northwest Community Credit Union needed a reliable and efficient way to support smooth operations across all locations.
How to Stop Webex from Starting Automatically
Customer Success Story: City of North Augusta
With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.
Webinar Recap: How to Successfully Move to Microsoft Teams
Thinking about a move to Microsoft Teams? Get some tips from our experts on how you can make the migration to MS Teams Phone easy.
Customer Success Story: The University of Winnipeg
Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.
Mastering Your Variphy System: Essential Wellness Checks
Variphy wellness checks help prevent common issues such as disk space shortages, data loss, and performance degradation.
Customer Success Story: Sacred Heart University
Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.
5 Ways Call Analytics Can Transform Your Customer Service
Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.
Customer Success Story: Herzing University
Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.
How Call Analytics Drives Efficiency in Microsoft Teams Phone
Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.
Seamless Migration to Webex Calling
Learn the strategies to ensure your migration to Webex Calling is smooth, from planning to post-adoption training.
Customer Success Story: Tampa General Hospital
Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Workshop Recap: Advanced Reporting for Teams Call Queues
Learn how to optimize Microsoft Teams call queue performance with Variphy's custom reporting solutions. Gain deeper insights with analytics.
Optimize Multi-platform Call Reporting With Variphy
Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for on-premises and cloud calling.
Save Time With Webex Calling Report Templates
Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.||Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.
Webex Calling Reporting Solutions With Variphy
Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.||Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.
CUCM CDR Call Analytics & Statistics Reporting
Variphy offers solutions that go beyond traditional CUCM CDR call analytics and reporting. See how you can gain visibility into your data.
The Benefits of CPaaS for Business Communications
Here's an explainer on what is CPaaS, its advanced solutions, and why it's important to implement in your communication strategy.
Customer Success Story: University Hospitals of Cleveland
University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.
6 Widgets to Add to Your Webex Calling Dashboard
Variphy's Webex Calling dashboard gives you the flexibility to view and display your data how you'd like. Learn more.||Variphy's Webex Calling dashboard gives you the flexibility to view and display your data how you'd like. Learn more.
Customer Success Story: WakeMed Health & Hospitals
For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Variphy's Approach to Streamlining UC Cloud Migration and Multi-platform Management
Top 5 Zoom Phone Metrics Every Business Should Track
Customer Success Story: Northwestern Health Unit (NWHU)
For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
4 Common Call Center Bottlenecks You Can Solve With Analytics
What Is Webex Calling? Overview Of Cisco’s Cloud Phone System
Customer Success Story: Mountain Area Health Education Center
For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Variphy Webex Calling Reports: Understanding Data Types & Metrics
Customer Success: Midland Health
For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Navigating the On-Premises to Cloud Migration: Key Insights from Variphy's CEO
Customer Success: Mercy Hospital
For Mercy, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Best Practices for Remote Team Management
Customer Success: Kelsey-Seybold Clinic
For Kelsey-Seybold, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Overcoming Common Reporting Challenges in Remote Settings
Best Practices for Remote Team Reporting
Variphy 16.2: New Features and Improvements
Creating Comprehensive Reports for Calling Environments
Key Metrics for Remote Team Performance
Customer Success: Johns Hopkins All Children's Hospital
For Johns Hopkins All Children's Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Jersey Community Hospital
For Jersey Community Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Setting Up an Effective Calling Environment
How Call Analytics Can Benefit Your Organization
Discovering Bottlenecks With Call Data Analytics
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Addressing Discovered Bottlenecks
Using Call Analytics to Identify Bottlenecks
Common Call Center Bottlenecks
Understanding Call Analytics
Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter
Still Using Spreadsheets? Here's Why You Need a Change Management Solution
Tracking changes across multiple document versions is time-consuming and tedious, so a robust change management solution is crucial.
What Is a Cloud Migration Strategy?
This article covers cloud migration strategy methods and how to identify strategies best aligned for a company or organization.
Essential Checklist for Migrating to Cloud Calling: 9 Key Considerations
Migrating to cloud calling? We've compiled a comprehensive checklist of nine key factors to consider before the transition.
Optimize Call Reporting With Grouping Statistics
Learn how to leverage Variphy's powerful Grouping Statistics functionality to optimize call reporting and get the most out of your data.
Migrating Your Communications to the Cloud? Here’s How We Can Help
Migrating your communications might feel daunting, but Variphy is here to help maintain visibility throughout the process.
3 Things to Do Before Migrating to Cloud Calling
Is your organization prepared to migrate from on-premises to the cloud? Here are three things to do before migrating to cloud calling.
Prepare to Migrate to Cloud Calling with Variphy
Top Pitfalls to Avoid When Migrating to Cloud Calling
Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting
Top 5 Benefits of Migrating from On-Prem to Cloud Calling
Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions
Why Role-Based Access is Critical for Securing Cloud Calling Data
How UCaaS Improves Work and Collaboration
Unified Communications as a Service (UCaaS): The Future of Business Communications with Variphy Integration
What is the Difference Between Webex Dedicated Instance and Webex Multi-tenant?
What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.||What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.
Call Analytics Software Essentials: Ease of Use
In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.||In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.
Call Analytics Software Essentials: Ease of Configuration
In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.Ease of configuration refers to how smoothly a software application can be customized to meet an organization's or users' preferences.||In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.Ease of configuration refers to how smoothly a software application can be customized to meet an organization's or users' preferences.
Call Analytics Software Essentials: Ease of Deployment
Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.||Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.
What KPIs should voice engineers be tracking?
UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? ||UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track?
Cloud Readiness with Variphy As-Built Reporting for CUCM
Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.||Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.
Survey! Determining factors when evaluating a UC software solution
While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.||While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.
Proof of Concept . . . What Is It Good For?
One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data? ||One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data?
Stay in the Know
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.