If you're managing voice and call analytics across CUCM, Webex Calling, Microsoft Teams, or Zoom, you’ve likely hit the same wall that most folks have: fragmented reporting and inconsistent results.
Each platform has its own native tools, but they're not designed to work together. The result is more time chasing data to figure out why something doesn't add up and less time solving problems.
Centralized reporting pulls everything into one place so you can see what’s really happening across all your platforms. Less time jumping from platform to platform trying to learn how one system reports over another.
The Struggle With Out-of-the-Box Reporting
Here’s what we hear day-in and day-out!
- CUCM offers little to no reporting, basically a detail dump.
- Webex Calling’s Control Hub has made huge strides from CUCM, but it's still too high-level. It can be difficult to roll out to general users and struggles to cater to multiple audiences.
- Microsoft Teams's reliance on Power BI is extremely complex, often leaving users guessing on the right statistics, and definitely not geared toward general users.
- Zoom Phone provides metrics, but they’re often inconsistent or incomplete.
With these challenges, you’re left with:
- Data silos, incorrect statistics, and conflicting reports.
- Manual exports and error-prone spreadsheets.
- Delays in troubleshooting and decision-making.
- More spreadsheets, pivot tables and wasted time.
Why Centralized Visibility Matters
Think of it like a control tower for your UC environment. With centralized reporting, you can:
- Track call activity for multiple platforms in a unified interface.
- Identify platform-to-platform call path issues.
- Respond proactively to spikes, failures, or capacity issues.
- Future-proof against vendor API changes.
- Find and track calls without jumping from interface to interface, digging through multiple, different data sets.
Instead of jumping between portals or guessing where the issue lies, you get a clear, unified view.
Features That Help You Work Smarter
Variphy brings your UC data together with tools designed for hybrid environments:
- Custom Dashboards & Widgets: Build views tailored to different roles, from executives to help desk staff.
- Real-Time (or Near-Real-Time) Alerts: Get notified the moment your queue hits capacity or your agents hit a threshold.
- DN/DID Management: Ditch the spreadsheets, monitor number utilization, and stay organized.
- Audit Logging: Know who made which changes and when.
- Contact Center Integration: Support Cisco UCCX and Webex Contact Center from the same reporting interface.
These features give you better visibility and help you act fast when it matters.
Real Results From Real Teams
This approach is already delivering results:
- A government agency cut hotline wait times by 30% by identifying routing inefficiencies in Variphy dashboards. Read the success story.
- A healthcare system used our DN audit tools to clean up number assignments, saving time and ensuring compliance during a Teams rollout. See how the story unfolded.
These aren’t edge cases. We see these types of scenarios everyday.
What to Look for in a Reporting Platform
If you’re evaluating solutions, focus on ones that are:
- Vendor-Neutral: Integrates with Cisco, Microsoft, Zoom, Webex, UCCX, and more.
- Deployment-Flexible: Supports on-prem, cloud, or hybrid setups.
- Secure: Features role-based access and audit controls.
- Efficient: Automates reporting and alerting.
- Stable: Boasts resilient architecture regardless of API changes.
- Time: Implementation and setup takes minutes, not days.
You shouldn’t need to rebuild your reporting every time a vendor makes a change.
It's Time to Get Ahead
Native tools weren’t built for modern UC environments that utilize multiple platforms. Centralized reporting solutions like Variphy give you the clarity and confidence to manage UC the way it should be.
Want to see it in action? Book a demo and let’s walk through your environment together.
