Variphy 25.2: CUBE Analytics in the Cloud & Key Enhancements

Variphy 25.2 is here, bringing CUBE analytics to the cloud, expanded remote phone control, automated report retries, and key improvements across Zoom, Webex, and Microsoft Teams reporting. Here’s a breakdown of what’s new and how it benefits your team.

CUBE Analytics Now Available in Variphy Cloud

One of the biggest updates in 25.2 is the support of CUBE analytics in Variphy Cloud, bringing significant benefits for organizations moving toward cloud-based operations. With this update, you can view, analyze, and report on CUBE data in Variphy Cloud alongside CUCM, Webex, and Microsoft Teams in a single interface.

Expanded Remote Phone Control with IPv6 Support

For teams managing Cisco IP phones, remote phone control now supports both IPv4 and IPv6. Here’s what that means:

• Dual Support: If both IPv4 and IPv6 are available, IPv4 is prioritized, but the system will automatically switch to IPv6 when needed.
• Future-Ready System: As more enterprises and government agencies move to IPv6, Variphy ensures compatibility.

Automated Report Retries: More Reliable Scheduling

Scheduled reports sometimes fail due to temporary network issues. Variphy 25.2 solves this with automated retries:

• Automatic Retry: If a report doesn’t send on the first attempt, Variphy will retry up to three times before requiring manual intervention.
• Avoid Disruption: This reduces the risk of missing critical reports due to minor disruptions.

Enhanced Zoom Cradle-to-Grave Reporting

For organizations using Zoom Phone, 25.2 delivers new enhancements to call queue tracking and agent analytics:

• Detailed Call Queue Tracking: See exactly how calls move through queues and where delays happen.
• Improved Call Association: Call records now link more accurately to queue data, improving reporting precision.
• Updated Call Count Logic: Calls are now tracked in a way that better reflects agent workflows.

Ready to Upgrade?

Variphy 25.2 delivers powerful improvements for cloud analytics, automation, and reporting. If you’re ready to upgrade or want a hands-on look at these features, contact us today for a demo or consultation.

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