What’s New at Variphy (April 2026): Real-Time Control, Faster Insights, and Automated Delivery

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We're putting more real-time control into your dashboards, accelerating the data behind them, and making it easier to get reports where they need to go.

Here are the new features available in April 2026 (Variphy 26.4).

See Real-Time Device, Line, and Call Event Status in the Hunt Pilot Widget

We're expanding the CUCM Real-Time Hunt Pilot Status Widget with live visibility into device and line states, plus detailed call event activity for every phone in the hunt pilot.

What's new:

Real-time line and device status plus call event visibility for every call in progress in the hunt pilot, including idle, alerting, on hold, parked, and connected states.

A single pane of glass for monitoring hunt pilot activity.

This means hunt groups and voice teams can see exactly what's happening across a hunt pilot in real time and act on issues before they affect the caller experience.

Take Action on Phones Directly from the Real-Time Hunt Pilot Status Widget

We're adding a configurable Login/Logout action button to the CUCM Real-Time Hunt Pilot Status Widget, so administrators can manage agent availability without leaving the dashboard.

What's new:

New configurable option to log phones in or out of hunt pilots directly from the widget.

Supported across shared, permalink, and owned dashboards.

Supervisors and administrators can respond to staffing changes in the moment, without jumping between tools to make a simple adjustment.

Bring Call History Reporting to Webex Contact Center Dashboards

We're bringing a new Call History widget to Webex Contact Center dashboards, so teams get the detailed, table-based call reporting they need to analyze activity and drill into the specifics of every call.

What's new:

Configurable table of recent call activity, with control over result count and sort order.

Customizable detail columns — pick the fields that matter, like Date/Time, Call Duration, and Ring Time.

Optional statistic summary bar for at-a-glance metrics like answered and abandoned calls.

Users get a consistent reporting experience across platforms and can analyze call activity with the detail they've come to expect in Variphy.

Faster Webex Calling Dashboards with Query Optimization

We're making Webex Calling call data fetching smarter and faster.

What's new:

Significantly quicker widget and dashboard load times for large date ranges.

Improved performance when applying complex filters across Webex Calling data.

This means teams working with big datasets and detailed reporting don’t have to wait on the data.

Automate Report Delivery with SFTP Push from Variphy Cloud

This month’s release brings SFTP push capabilities to Variphy Cloud, so reports can move from Variphy to wherever they need to land.

What's new:

Manually push reports out via SFTP from Variphy Cloud.

Schedule automatic SFTP pushes for recurring report delivery.

Teams can stop manually shuttling files around and trust that the right reports get to the right destination on time, every time.

Upgrade Your Analytics and Reporting

From richer real-time hunt pilot visibility and faster Webex Calling dashboards to Webex Contact Center call history reporting and automated SFTP delivery, April’s features are designed to give you more control, faster answers, and fewer manual steps.

Ready to get started? Download today or reach out to your Variphy account team to roll it out for your organization.

Updated on

April 21, 2026

Published on

April 21, 2026

CUCM Webex Contact Center Webex Calling Variphy Cloud

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