Are you providing the best calling experience for your customers? Variphy Reporting and Analytics for Webex Calling features customizable dashboards to help you track the performance of your hunt groups and identify trends in your call queues.
Drag and drop widgets to display your data how you want it. With Variphy, you can share dashboards with other users in your organization to streamline your workflow.
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Build dashboards that help you manage your hunt groups effectively. You can keep track of important metrics, such as answered calls and average duration, to ensure the quality of your customer service.
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Find out how long your customers are waiting in your call queues. Tracking metrics like queue time gives you insight into your customer experience and helps you make informed decisions for your Webex cloud calling.
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Know what happens to a call from hello to hang up. With call flow reports, you can audit data from when a call was answered and ended, and any transfers in between.
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Access and report on your Cisco Webex Calling data in near real time. Variphy collects data every five minutes and stores it for as long as you need.
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