Customers need more than basic analytics for Webex Contact Center — they want actionable insights that drive better decisions. While Cisco Analyzer offers standard capabilities, partners who lead with Variphy’s advanced analytics win bigger, faster, and more often.
Variphy vs. Cisco Analyzer: The Key Differences
Feature
Cisco Analyzer
Variphy
Customization
Predefined templates
Fully customizable dashboards and reports
Real-Time Dashboards
Basic metrics
Deep real-time and historical analytics
Ease of Use
Steep learning curve
Intuitive, quick to adopt
Granular Detail
Limited drill-down
In-depth insights into agents, queues, flows
Automated Reporting
Basic scheduling
Advanced automation: email, chat, SFTP
Integration
Webex-only
Supports CUCM, Teams, Zoom, and more
Data Retention
13 months only
Customizable, long-term storage
Why This Matters for Your Customers
Many customers face the same roadblocks:
Limited Visibility: Analyzer doesn’t deliver the operational depth they need.
Rigid Reporting: Pre-built templates fall short of real business needs.
Show proven ROI and operational improvements from real-world customers.
Deliver Focused Demos
Tailor every demo to your customer’s environment, KPIs, and goals.
Take the Next Step
Help your customers unlock the full value of their UC data. Equip your team with Variphy’s partner tools to close Webex Contact Center opportunities with confidence.
