Variphy 25.2: CUBE Analytics in the Cloud & Key Enhancements

Discover how Variphy 25.2 brings CUBE analytics in the cloud, offering advanced call reporting, automation, and remote phone control.

Maximizing Webex Contact Center Performance With Smarter Analytics

Optimize your Webex Contact Center performance with advanced analytics from Variphy.

CUBE Analytics in the Cloud: More Insights, Less Overhead

Unlock powerful call insights with Variphy’s cloud-based CUBE analytics. Gain real-time visibility, optimize call flow, and ensure seamless compliance.

Maximizing ROI with Variphy Cloud

Variphy Cloud ROI is leverages the OPEX model, delivering a scalable, cost-effective unified communications infrastructure.

On-Premises vs. Variphy Cloud: Which Solution Is Right for Your Business?

This on-premises vs. Variphy Cloud comparison stacks up features of both solutions, such as accessibility, hardware requirements, and more.

What is Microsoft Teams Phone System? Guide to Understanding and Using Microsoft Teams as a Phone System

Learn about Microsoft Teams Phone system, how it works, and how to use Teams as a full-featured phone solution for your organization.

Explore Variphy Cloud: Effortless Call Reporting, Anywhere

What is Variphy Cloud? Explore seamless integration and hassle-free maintenance, tailored to both on-prem and cloud-based calling platforms.

Discover the Power of Simplicity with Variphy’s Call Search Feature

Variphy’s Call Search feature turns scattered call data into clear, actionable insights with just a few clicks.

Seamless Migration to Webex Calling

Learn the strategies to ensure your migration to Webex Calling is smooth, from planning to post-adoption training.

How Call Analytics Drives Efficiency in Microsoft Teams Phone

Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.

Top 5 Zoom Phone Metrics Every Business Should Track

Learn the 5 critical Zoom Phone KPIs that every business should track to gain valuable insights into calling environment.

Variphy Webex Calling Reports: Understanding Data Types & Metrics

Here's a deep dive on call data types you can use to enhance your Webex Calling reports.

Optimize Your Microsoft Teams Phone Environment with Variphy

Microsoft Teams Phone, with its integrated calling, global reach, and enterprise-grade features, enables efficient communication within an organization and offers a reliable calling experience for customers.

Advanced Call Analytics for Microsoft Teams Phone

Variphy is excited to announce the release of Variphy 16.0, bringing our powerful call analytics solution to Microsoft Teams Phone.

Enhance Your Communications with Microsoft Teams Phone

Teams Phone provides a comprehensive solution, enabling businesses to connect and collaborate more effectively.

Coming Soon: Support for Microsoft Teams Phone

We are thrilled to announce that Variphy 16.0 will introduce support for Microsoft Teams Phone!

Variphy 15.4: Most Popular Features

Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight

Coming Soon: Variphy 15.4

Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)

Looking for a Better Cisco CDR Reporting Solution?

Variphy offers advanced solutions for Cisco CDR reporting and analytics.

Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration

Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.||Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.

Custom data retention for Zoom Phone

Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.||Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.

6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard

With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.||With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.

Deep Dive: Variphy 15.2

Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates:||Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates:

5 Reasons Why You Need a Change Management Tool for CUCM

Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.||Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.

How to Use Variphy’s Directory Number Management Feature

Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.||Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.

Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget

One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information on hunt groups in real time: data view from the phone perspective and data view from the user perspective.||One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information on hunt groups in real time: data view from the phone perspective and data view from the user perspective.

Troubleshooting CUBE “No Data Found” in Variphy’s CUBE Analytics

Webex Calling Reporting Solutions With Variphy

Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.||Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.

Role-based Permissions for Webex Calling Users With Variphy

With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.||With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.

Unlimited data retention for Webex Calling With Variphy

Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs. ||Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs.

Webex Calling Report Templates

With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners. ||With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners.

CUBE Analytics Setup & Configuration

Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer. ||Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer.

Reports You Should Run to Optimize Webex Calling

What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.||What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.

How to Adjust Column Width of Your Widget

With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.||With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE, and/or Zoom Phone platforms.||We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE, and/or Zoom Phone platforms.

Webex Calling: On-premises Variphy Deployment

On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.||On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.

Identify Zoom Phone Device Type Usage by User, Department, or Site

Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity. Zoom Phone admins need vital data so they can manage their teams effectively. Who needs a physical phone and who doesn’t?||Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity. Zoom Phone admins need vital data so they can manage their teams effectively. Who needs a physical phone and who doesn’t?

Zoom Phone Reporting and Analytics Templates

With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started! Our systems engineering team put together a list of templates based on the top requests from our clients and channel partners. These templates are available with your Variphy login!||With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started! Our systems engineering team put together a list of templates based on the top requests from our clients and channel partners. These templates are available with your Variphy login!

Zoom Phone Analytics: Unlimited Data Retention

With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed! We understand the importance of generating reports and dashboards to look at a specific quarter, year, or multi-year for compliance reasons, reporting, and trending analysis. For this reason, we allow you to retain your data for as long as you’d like||With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed! We understand the importance of generating reports and dashboards to look at a specific quarter, year, or multi-year for compliance reasons, reporting, and trending analysis. For this reason, we allow you to retain your data for as long as you’d like

How to Create and Configure a Webex Bot for Variphy Report Delivery

Did you know you can use a Webex bot for your Variphy report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex bot||Did you know you can use a Webex bot for your Variphy report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex bot

How to Integrate Variphy With Your Webex Calling Organization

The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.||The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.

How to Enable and Use a Webex Chatbot for Variphy Report Delivery

Variphy Zoom Phone Analytics: Play Audio Call Recordings in Call History Results

In addition to administrators, users with the “Voice Recordings” privilege can play and listen to audio recordings in Variphy Call History search results. Recordings will only be accessible for the phone calls visible to the users, which can be as broad or narrow as desired and configurable via the Restricted Data Visibility settings. ||In addition to administrators, users with the “Voice Recordings” privilege can play and listen to audio recordings in Variphy Call History search results. Recordings will only be accessible for the phone calls visible to the users, which can be as broad or narrow as desired and configurable via the Restricted Data Visibility settings.

Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know

Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know! Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?||Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know! Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?

Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches

In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.||In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.

Variphy Zoom Phone Analytics: How to restrict data visibility for users

Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance. ||Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance.

Customer Request: Custom Label Change for Cradle to Grave Reports

The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.||The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.

What is call reporting software?

Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification.||Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification.

New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!

It’s no secret that workers are continuing to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications||It’s no secret that workers are continuing to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications

Did you know? Variphy has report templates for UCM, UCCX, and CUBE Reporting!

Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them. ||Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them.

Video: Variphy Call Analytics for Zoom Phone

Variphy Zoom Phone Analytics: Reporting on Inactive Users

Variphy Call Analytics for Zoom Phone includes a feature that addresses this challenge — the ability to report on inactive users. The example report below identifies all users from various departments who have not attempted any calls to external North American (NANP) phone numbers in the last 90 days.||Variphy Call Analytics for Zoom Phone includes a feature that addresses this challenge — the ability to report on inactive users. The example report below identifies all users from various departments who have not attempted any calls to external North American (NANP) phone numbers in the last 90 days.

April Fools’ Day

Customer Request!  Now Select Multiple CUBEs to Include in a Single Report

Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments.||Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments.

Limitations of Cisco’s UCCX Reporting

Download 16 Sample UCM CDR Reports!

Are you curious about what Variphy can do for your organization? Take a moment to download a set of 16 sample Cisco CDR Reports!||Are you curious about what Variphy can do for your organization? Take a moment to download a set of 16 sample Cisco CDR Reports!

Be prepared in uncertain times with Variphy

Variphy CUCM Hacks

In no specific order here are 5 CUCM “hacks” possible with Variphy CDR Reporting and Analytics.||In no specific order here are 5 CUCM “hacks” possible with Variphy CDR Reporting and Analytics.

Unlimited CDR Data is in reach

Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. Variphy offers unlimited cdr data.||Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. Variphy offers unlimited cdr data.

Measuring Cisco Collaboration User Adoption

Reporting on your UC Collaboration user adoption will help you determine if agents need more training. Learn more.

Kari's Law, are you compliant?

Kari’s Law requires that all emergency callers are able to dial 9-1-1 directly.||Kari’s Law requires that all emergency callers are able to dial 9-1-1 directly.

CDR & Spreadsheets... 5 things to know!

Unraveling the CDR data from CUCM to make it useful and accessible

Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Variphy helps you to do this with a variety of tools.||Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Variphy helps you to do this with a variety of tools.

How to alert for possible Toll Fraud

Cisco CDR Reporting - How to alert for possible Toll Fraud||Cisco CDR Reporting - How to alert for possible Toll Fraud

Teaching Next Generation Youth Importance of CDR Analytics

Teaching Next Generation Youth Importance of CDR Analytics.||Teaching Next Generation Youth Importance of CDR Analytics.

CUCM CDR Call Analytics & Statistics Reporting

Variphy offers solutions that go beyond traditional CUCM CDR call analytics and reporting. See how you can gain visibility into your data.

I hope I didn’t help get Diana fired…

IT Manager managing a large network

This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.||This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.

You're an IT Manager on an Island

IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.||IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.

The Need for Variphy's Call Analytics

Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.||Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.

Let me introduce myself

You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.||You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.