Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
Variphy Cloud
CUCM Reporting and Analytics
CUCM Dial Plan Management
CUCM Change Management and As-built Reporting
CUCM Remote Phone Control, Phone Macros, and Broadcast
UCCX Reporting and Analytics
UCCX Dashboards and Wallboards
CUBE Reporting and Analytics
Webex Calling
Webex Contact Center
Zoom Phone
Reporting and Analytics
DID Management
Downloads
Knowledge Base
User Guides
Our Technical Services Agreement
EOL Notices
Login
Register Account
My Account
My Profile
Request License
Logout
Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling
Explore how Variphy delivers advanced UC analytics beyond CUCM, helping channel partners retain customers and win more cloud-based deals.
Unlock Full Visibility Into CUCM With Variphy As-Built Reports
Tired of manual CUCM documentation? Variphy As-Built Reports automate and simplify CUCM reporting, helping you streamline tasks.
Variphy 25.2: CUBE Analytics in the Cloud & Key Enhancements
Discover how Variphy 25.2 brings CUBE analytics in the cloud, offering advanced call reporting, automation, and remote phone control.
5 Key Benefits of CUBE Analytics
Discover five key benefits of CUBE analytics that help IT teams optimize call performance, enhance security, and reduce costs.
Maximizing Webex Contact Center Performance With Smarter Analytics
Optimize your Webex Contact Center performance with advanced analytics from Variphy.
Drive Smarter Migrations With Variphy’s CUCM Dormant Phones Report
Optimize cloud migrations with Variphy’s CUCM Dormant Phones Report. Identify unused devices and prepare for migration.
CUBE Analytics in the Cloud: More Insights, Less Overhead
Unlock powerful call insights with Variphy’s cloud-based CUBE analytics. Gain real-time visibility, optimize call flow, and ensure seamless compliance.
Top 5 Contact Center Challenges (And How Variphy Solves Them)
Discover the top 5 contact center challenges and how Variphy’s advanced analytics help you optimize operations and boost efficiency.
The Future of Contact Center Analytics
Discover the future of contact center analytics and how real-time insights, AI, and omnichannel data can transform customer experiences.
Why Granular Call Traffic Analysis Matters for Enterprises
Optimizing call flow starts with granular call traffic analysis. Learn how to identify inefficiencies and gain actionable insights with better reporting solutions.
Variphy in Action: Success Stories in Healthcare
Explore healthcare success stories. See how Variphy helps teams troubleshoot faster and improve operational efficiency/
Now Available: Variphy 25.2
Variphy 25.2.1 delivers CUBE Reporting to Variphy Cloud, Remote Phone Control for IPv6, and automated retries for scheduled reports.
Employee Spotlight: Tamer Akture
Meet Tamer Akture, account executive at Variphy.
Employee Spotlight: Jeff Young
Meet Jeff Young, director of Program Development at Variphy.
How Variphy Cloud Optimizes Healthcare Communication
Optimize healthcare communication with Variphy's healthcare call analytics: secure insights into call volumes, response times, and more.
Meeting Healthcare's Complex Communication Needs
Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.
What Is Webex Customer Experience Essentials?
Learn about Webex Customer Experience Essentials and see how Variphy can help optimize this suite of tools.
Top 5 Webinars of 2024
We're listing the top 5 Variphy webinars of 2024, from navigating a cloud migration to fine-tuning reporting workflow.
Ghost of Reporting Future: Avoid Missed Opportunities in 2025
Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.
Now Available: Variphy 16.4
Check out what’s in store for Variphy 16.4, including Zoom Phone cradle-to-grave, support for Customer Experience Essentials, and more.
Ghost of Reporting Present: Is It Time for a Better Analytics Partner?
Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.
Maximizing ROI with Variphy Cloud
Variphy Cloud ROI is leverages the OPEX model, delivering a scalable, cost-effective unified communications infrastructure.
Top 10 Reports for a Seamless Cloud Migration
Watch the replay of our webinar to explore essential reports that help businesses plan, execute, and validate their migrations effectively.
Ghost of Reporting Past: The Cost of Doing Nothing
In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.
How to Transfer a Call on a Cisco Phone: Quick Reference Guide for 7965, 6800, 7800, and 8800 Series
Learn how to transfer a call on Cisco phones, including models 7965, 6800, 7800, and 8800, with this quick reference guide for seamless call handling.
On-Premises vs. Variphy Cloud: Which Solution Is Right for Your Business?
This on-premises vs. Variphy Cloud comparison stacks up features of both solutions, such as accessibility, hardware requirements, and more.
How Moving to Variphy Cloud Frees Your IT Team for Strategic Projects
See how moving to Variphy Cloud can free up your IT team from tedious tasks, allowing them to focus on the projects that drive real impact.
What Is Zoom Phone? How Does Zoom Phone Work? Zoom Phone System Guide with 2024 FAQs, Reviews, Pricing, Features, and More
Learn what Zoom Phone is, how it works, and explore the 2024 guide with FAQs, reviews, pricing, features, and more for using Zoom as a phone system.
What Are Two Actions Performed by a Cisco Switch? (Choose Two.) Essential IT Exam Test Guide on Cisco Switch Functions
Learn about the main functions of a Cisco switch, including critical actions that support network performance and efficiency, in this IT exam test guide.
Lighten Your IT Load With Automated Reporting
See how the right reporting solutions can do the heavy lifting for your team with regular insights through automated reporting.
How Do I Stop Microsoft Teams From Showing Away After 5 Minutes? Complete Guide to Prevent Teams from Showing Away When Idle
Learn how to prevent Microsoft Teams from showing you as 'away' after 5 minutes of inactivity, including tips to stay active when idle.
How Does Webex Work? Learn How Webex Works and What It Is In This Ultimate Guide
Learn how Webex works, from setting up meetings to collaboration features, and discover what Webex offers for seamless communication and productivity.
What is Microsoft Teams Phone System? Guide to Understanding and Using Microsoft Teams as a Phone System
Learn about Microsoft Teams Phone system, how it works, and how to use Teams as a full-featured phone solution for your organization.
The Road Ahead for Variphy
As we celebrate 20 years, here's a glimpse of the road ahead for Variphy from our founders, Layne Hoo and Danny Tran.
5 Key Indicators That Your Business Is Ready for Cloud Calling Migration
Thinking of a cloud calling migration? Modern cloud solutions can improve flexibility, security, and scalability.
20 Years of Partnerships: Customer Stories That Define Us
Marking 20 years of Variphy by sharing customer stories and insights that have shaped our journey.
Easy Migration to Variphy Cloud: Webinar Recap
Watch the workshop on migration to Variphy Cloud to learn practical advice and considerations to make the process seamless.
Flexible migration from on-prem to cloud calling
Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration||Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration
Credit union chooses Variphy for better insights after migrating to Webex Calling
See why Veridian Credit Union chose Variphy after migrating their calling environment from CUCM to Webex Calling.
Celebrating 20 Years of Variphy
Founders Layne Hoo and Danny Tran open up about early struggles, evolving with industry changes, and the relationships that have shaped us.
Customer Success Story: US-based SaaS Company
A leading SaaS company improved call data management and compliance with Variphy’s robust reporting and unlimited CDR retention.
Explore Variphy Cloud: Effortless Call Reporting, Anywhere
What is Variphy Cloud? Explore seamless integration and hassle-free maintenance, tailored to both on-prem and cloud-based calling platforms.
The Variphy Guide to WebexOne
Discover everything you need to know about WebexOne 2024, including sessions, keynotes, and networking opportunities, in our comprehensive guide to the event.
Customer Success Story: Security Mutual Life Insurance Company of New York
Security Mutual Life Insurance needed a powerful reporting and analytics solution for their Cisco Unified Communications Manager system.
The Hidden Costs of Poor Call Quality (And How to Fix Them)
Discover the hidden costs of poor call quality that can quietly drain productivity and cost your business valuable opportunities.
Webex Calling: On-premises Variphy Deployment
On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.||On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.
Customer Success Story: Interstate Batteries
With growing demand for detailed reporting, Interstate Batteries needed a solution that provided better visibility into their CUCM data.
Discover the Power of Simplicity with Variphy’s Call Search Feature
Variphy’s Call Search feature turns scattered call data into clear, actionable insights with just a few clicks.
What's in Variphy 16.3?
Download Variphy 16.3, which is packed with new features and updates for Variphy Cloud and our supported platforms.
Customer Success Story: TrueBlue
For TrueBlue, the search for a reliable reporting solution for their 7,000 endpoints across several clusters led to Variphy.
Looking for a Better Cisco CDR Reporting Solution?
Variphy offers advanced solutions for Cisco CDR reporting and analytics.
Customer Success Story: Carolina Cat
Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.
Enhance Your Communications with Microsoft Teams Phone
Teams Phone provides a comprehensive solution, enabling businesses to connect and collaborate more effectively.
Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches
In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.||In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.
Customer Success Story: Princess Auto
See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.
How to Integrate Variphy With Your Webex Calling Organization
The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.||The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.
Customer Success Story: Northwest Community Credit Union
With a large network of branches, Northwest Community Credit Union needed a reliable and efficient way to support smooth operations across all locations.
How to Stop Webex from Starting Automatically
Customer Success Story: City of North Augusta
With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.
Webinar Recap: How to Successfully Move to Microsoft Teams
Thinking about a move to Microsoft Teams? Get some tips from our experts on how you can make the migration to MS Teams Phone easy.
Customer Success Story: The University of Winnipeg
Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.
Mastering Your Variphy System: Essential Wellness Checks
Variphy wellness checks help prevent common issues such as disk space shortages, data loss, and performance degradation.
Customer Success Story: Sacred Heart University
Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.
5 Ways Call Analytics Can Transform Your Customer Service
Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.
Customer Success Story: Herzing University
Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.
How Call Analytics Drives Efficiency in Microsoft Teams Phone
Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.
Seamless Migration to Webex Calling
Learn the strategies to ensure your migration to Webex Calling is smooth, from planning to post-adoption training.
Customer Success Story: Tampa General Hospital
Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Workshop Recap: Advanced Reporting for Teams Call Queues
Learn how to optimize Microsoft Teams call queue performance with Variphy's custom reporting solutions. Gain deeper insights with analytics.
Optimize Multi-platform Call Reporting With Variphy
Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for on-premises and cloud calling.
Save Time With Webex Calling Report Templates
Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.||Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.
Webex Calling Reporting Solutions With Variphy
Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.||Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.
CUCM CDR Call Analytics & Statistics Reporting
Variphy offers solutions that go beyond traditional CUCM CDR call analytics and reporting. See how you can gain visibility into your data.
The Benefits of CPaaS for Business Communications
Here's an explainer on what is CPaaS, its advanced solutions, and why it's important to implement in your communication strategy.
Customer Success Story: University Hospitals of Cleveland
University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.
6 Widgets to Add to Your Webex Calling Dashboard
Variphy's Webex Calling dashboard gives you the flexibility to view and display your data how you'd like. Learn more.||Variphy's Webex Calling dashboard gives you the flexibility to view and display your data how you'd like. Learn more.
Customer Success Story: WakeMed Health & Hospitals
For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Variphy's Approach to Streamlining UC Cloud Migration and Multi-platform Management
Top 5 Zoom Phone Metrics Every Business Should Track
Customer Success Story: Northwestern Health Unit (NWHU)
For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
4 Common Call Center Bottlenecks You Can Solve With Analytics
What Is Webex Calling? Overview Of Cisco’s Cloud Phone System
Customer Success Story: Mountain Area Health Education Center
For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Variphy Webex Calling Reports: Understanding Data Types & Metrics
Customer Success: Midland Health
For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Navigating the On-Premises to Cloud Migration: Key Insights from Variphy's CEO
Customer Success: Mercy Hospital
For Mercy, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Best Practices for Remote Team Management
Customer Success: Kelsey-Seybold Clinic
For Kelsey-Seybold, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Overcoming Common Reporting Challenges in Remote Settings
Best Practices for Remote Team Reporting
Variphy 16.2: New Features and Improvements
Creating Comprehensive Reports for Calling Environments
Key Metrics for Remote Team Performance
Customer Success: Johns Hopkins All Children's Hospital
For Johns Hopkins All Children's Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Customer Success: Jersey Community Hospital
For Jersey Community Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.
Setting Up an Effective Calling Environment
How Call Analytics Can Benefit Your Organization
Discovering Bottlenecks With Call Data Analytics
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Optimize Your Microsoft Teams Phone Environment with Variphy
Advanced Call Analytics for Microsoft Teams Phone
Coming Soon: Support for Microsoft Teams Phone
Variphy 15.4: Most Popular Features
Deleting/Resetting ITL, Trust List or Security Settings with Variphy Insight
Coming Soon: Variphy 15.4
Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)
Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration
Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.||Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.
Custom data retention for Zoom Phone
Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.||Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.
6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard
With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.||With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.
Deep Dive: Variphy 15.2
Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates:||Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates:
5 Reasons Why You Need a Change Management Tool for CUCM
Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.||Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.
How to Use Variphy’s Directory Number Management Feature
Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.||Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.
Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget
One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information on hunt groups in real time: data view from the phone perspective and data view from the user perspective.||One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information on hunt groups in real time: data view from the phone perspective and data view from the user perspective.
Troubleshooting CUBE “No Data Found” in Variphy’s CUBE Analytics
Role-based Permissions for Webex Calling Users With Variphy
With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.||With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.
Unlimited data retention for Webex Calling With Variphy
Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs. ||Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods. Requirements vary by organization and vertical, so our feature is designed to help you meet your individual needs.
Webex Calling Report Templates
With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners. ||With the introduction of our Webex Calling analytics and reporting feature, we’ve included user-friendly templates to help you get started. Our systems engineers created a collection of Webex Calling report templates requested by our customers and channel partners.
CUBE Analytics Setup & Configuration
Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer. ||Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer.
Reports You Should Run to Optimize Webex Calling
What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.||What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.
How to Adjust Column Width of Your Widget
With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.||With Variphy, you can customize your dashboard using widgets, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how to display tabular widgets.
Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide
We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE, and/or Zoom Phone platforms.||We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE, and/or Zoom Phone platforms.
Identify Zoom Phone Device Type Usage by User, Department, or Site
Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity. Zoom Phone admins need vital data so they can manage their teams effectively. Who needs a physical phone and who doesn’t?||Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity. Zoom Phone admins need vital data so they can manage their teams effectively. Who needs a physical phone and who doesn’t?
Zoom Phone Reporting and Analytics Templates
With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started! Our systems engineering team put together a list of templates based on the top requests from our clients and channel partners. These templates are available with your Variphy login!||With the release of our Zoom Phone analytics and reporting features, we included easy-to-use templates to get you started! Our systems engineering team put together a list of templates based on the top requests from our clients and channel partners. These templates are available with your Variphy login!
Zoom Phone Analytics: Unlimited Data Retention
With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed! We understand the importance of generating reports and dashboards to look at a specific quarter, year, or multi-year for compliance reasons, reporting, and trending analysis. For this reason, we allow you to retain your data for as long as you’d like||With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed! We understand the importance of generating reports and dashboards to look at a specific quarter, year, or multi-year for compliance reasons, reporting, and trending analysis. For this reason, we allow you to retain your data for as long as you’d like
How to Create and Configure a Webex Bot for Variphy Report Delivery
Did you know you can use a Webex bot for your Variphy report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex bot||Did you know you can use a Webex bot for your Variphy report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex bot
How to Enable and Use a Webex Chatbot for Variphy Report Delivery
Variphy Zoom Phone Analytics: Play Audio Call Recordings in Call History Results
In addition to administrators, users with the “Voice Recordings” privilege can play and listen to audio recordings in Variphy Call History search results. Recordings will only be accessible for the phone calls visible to the users, which can be as broad or narrow as desired and configurable via the Restricted Data Visibility settings. ||In addition to administrators, users with the “Voice Recordings” privilege can play and listen to audio recordings in Variphy Call History search results. Recordings will only be accessible for the phone calls visible to the users, which can be as broad or narrow as desired and configurable via the Restricted Data Visibility settings.
Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know
Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know! Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?||Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know! Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?
Variphy Zoom Phone Analytics: How to restrict data visibility for users
Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance. ||Not every user is a system administrator in your organization’s applications — nor should they be. Some supervisors or managers need visibility and analytics only for their team’s or department’s call activity and performance.
Customer Request: Custom Label Change for Cradle to Grave Reports
The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.||The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.
What is call reporting software?
Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification.||Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification.
New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!
It’s no secret that workers are continuing to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications||It’s no secret that workers are continuing to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications
Did you know? Variphy has report templates for UCM, UCCX, and CUBE Reporting!
Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them. ||Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them.
Video: Variphy Call Analytics for Zoom Phone
Variphy Zoom Phone Analytics: Reporting on Inactive Users
Variphy Call Analytics for Zoom Phone includes a feature that addresses this challenge — the ability to report on inactive users. The example report below identifies all users from various departments who have not attempted any calls to external North American (NANP) phone numbers in the last 90 days.||Variphy Call Analytics for Zoom Phone includes a feature that addresses this challenge — the ability to report on inactive users. The example report below identifies all users from various departments who have not attempted any calls to external North American (NANP) phone numbers in the last 90 days.
April Fools’ Day
Customer Request! Now Select Multiple CUBEs to Include in a Single Report
Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments.||Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to their UCM but rather to their UCCE and cloud faxing environments.
Limitations of Cisco’s UCCX Reporting
Download 16 Sample UCM CDR Reports!
Are you curious about what Variphy can do for your organization? Take a moment to download a set of 16 sample Cisco CDR Reports!||Are you curious about what Variphy can do for your organization? Take a moment to download a set of 16 sample Cisco CDR Reports!
Be prepared in uncertain times with Variphy
Variphy CUCM Hacks
In no specific order here are 5 CUCM “hacks” possible with Variphy CDR Reporting and Analytics.||In no specific order here are 5 CUCM “hacks” possible with Variphy CDR Reporting and Analytics.
Unlimited CDR Data is in reach
Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. Variphy offers unlimited cdr data.||Using Cisco CAR will only get you so far when it comes to getting a clear picture of what you need from your CUCM data. Variphy offers unlimited cdr data.
Measuring Cisco Collaboration User Adoption
Reporting on your UC Collaboration user adoption will help you determine if agents need more training. Learn more.
Kari's Law, are you compliant?
Kari’s Law requires that all emergency callers are able to dial 9-1-1 directly.||Kari’s Law requires that all emergency callers are able to dial 9-1-1 directly.
CDR & Spreadsheets... 5 things to know!
Unraveling the CDR data from CUCM to make it useful and accessible
Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Variphy helps you to do this with a variety of tools.||Most Cisco UC clients who have made the decision to go with CUCM fail to realize the investment made. Variphy helps you to do this with a variety of tools.
How to alert for possible Toll Fraud
Cisco CDR Reporting - How to alert for possible Toll Fraud||Cisco CDR Reporting - How to alert for possible Toll Fraud
Teaching Next Generation Youth Importance of CDR Analytics
Teaching Next Generation Youth Importance of CDR Analytics.||Teaching Next Generation Youth Importance of CDR Analytics.
I hope I didn’t help get Diana fired…
IT Manager managing a large network
This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.||This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.
You're an IT Manager on an Island
IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.||IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.
The Need for Variphy's Call Analytics
Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.||Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.
Let me introduce myself
You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.||You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.
Stay in the Know
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.