Case Study: How Sacred Heart University Modernized CUCM Call Tracking With Variphy

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Universities rely on robust telephony systems like Cisco CUCM to support faculty, staff, and students across sprawling campuses. But when it comes to getting meaningful insights from call data, many IT teams hit a wall.

Sacred Heart University, a leading institution committed to academic excellence, faced this exact challenge and found a practical, scalable solution in Variphy. Their journey shows how higher ed IT teams can make UC data reporting simple, clear, and stress-free.

Making Sense of CUCM Call Data Without Extra Headaches

University IT teams juggle countless responsibilities, managing classrooms, supporting staff, and keeping campus operations running. Adding complicated telephony reporting tools into the mix is just not an option.

Like many institutions, Sacred Heart struggled to:

Turn raw Cisco CUCM call data (CDRs) into useful reports.
Keep systems running smoothly without adding complexity.
Avoid lengthy training on new software platforms.

They needed a better way — one that fit seamlessly into their existing environment.

Making CUCM Reporting Simple and Accessible

Instead of adding unnecessary complexity, Sacred Heart turned to Variphy, a platform designed to enhance CUCM's native capabilities. With Variphy, they got powerful call reporting in a clean, familiar interface.

What stood out to Sacred Heart:

User-friendly dashboards and reports.
A smooth transition with no disruptions to daily operations.
Responsive, helpful support from the Variphy team.

As one Sacred Heart engineer put it: “We were really able to create everything that we needed through Variphy. And as long as I'm at the university, as long as we have a CUCM Cisco system, we too will have Variphy.”

Why This Matters for Higher Ed IT Teams

Sacred Heart’s story highlights what matters most to campus IT teams:

Automated, easy-to-read reports for compliance, billing, and troubleshooting.
Minimal training required so teams can focus on bigger priorities.
Responsive support when you need it most.
Scalable performance that works across thousands of devices, like Sacred Heart’s 1,500+ phones.

Learn more about Variphy Reporting and Analytics for Cisco CUCM.

Future-Proofing Your UC Investment

Campus IT leaders don’t have the time — or budget — for big system replacements every few years. They need tools that work today and scale for tomorrow.

See how Variphy helps higher education institutions simplify operations, improve visibility, and keep their teams running efficiently.