Customer Success Story: Sacred Heart University

Sacred Heart University, a prominent institution known for its dedication to academic excellence, relies heavily on robust telecommunications to support staff and students. During a critical transition, the university sought a solution that would seamlessly integrate with their existing Cisco CUCM system without causing disruptions.

• Location: United States
• Industry: Education
• Products: Variphy Reporting and Analytics for Cisco CUCM
• Devices: +1,500 Phones

The Challenge

The university needed a solution that could extract and organize call data from CUCM without introducing new software complexities. Ensuring minimal disruption and an easy learning curve for the engineering team was essential. 

The Solution

Variphy’s intuitive integration with Cisco CUCM made the transition smooth and straightforward. It provided an enhanced version of CDR (Call Detail Records) without requiring the engineers to learn new software. The exceptional support from Variphy’s team helped Sacred Heart University overcome any obstacles during the transition, ensuring a seamless process.

“We were really able to create everything that we needed through Variphy. And as long as I'm at the university, as long as we have a CUCM Cisco system, we too will have Variphy.”

The Impact

With Variphy in place, Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup. The flexible support and customized solutions offered by Variphy’s team allowed the university to meet its communication needs efficiently. The ease of use and reliable service have solidified Variphy as an essential part of their telecommunications infrastructure.

Learn more about our Cisco telephony analytics and reporting solutions.