What’s New in Variphy 25.8: Webex Contact Center, Zoom Phone Enhancements, Kerberos Support & More

Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.

Variphy 25.8 introduces our new Webex Contact Center integration, improvements for Zoom Phone reporting, new authentication support for Microsoft SQL, and added customization options in our real-time data widgets.

Let’s walk through what’s new.

Variphy Reporting and Analytics for Webex Contact Center

Webex Contact Center users often face visibility gaps when trying to translate raw contact center data into meaningful, actionable insights. Variphy’s new integration addresses this challenge head-on with an advanced contact center analytics and reporting solution for modern contact centers.

Variphy Reporting and Analytics for Webex Contact Center provides a deeper layer of insight to help teams improve performance, optimize resources, and maintain compliance.

Key Capabilities:

Real-Time Queue Visibility: Track live queue metrics like active calls, wait times, and abandonment rates. Identify issues as they emerge and adjust operations on the fly.
Agent Performance Analytics: Monitor individual and team metrics such as call volume and talk time. Spot coaching opportunities and recognize top performers.
Custom Dashboards and KPIs: Build dashboards around the KPIs that matter most to your organization. Tailor views for supervisors, analysts, or compliance teams.
Automated Reports: Schedule and deliver reports to stakeholders across the business. Keep teams aligned without manual effort.
Compliance and Audit Support: Maintain secure data access with role-based permissions. Capture detailed logs and reports to support regulatory audits.

With this release, contact center teams gain the tools to interpret, act on, and share insights that improve operations and customer experience.

Zoom Phone: Filter for Non-Queued Inbound Calls

Need more granularity when tracking inbound calls to agents outside of call queues? Now you can with the new "Non-Queued Calls" Call Scenario Type in Zoom Phone reporting.

With this enhancement, you can:

Separate agent calls that bypass Zoom Call Queues.
Use "is" / "is not" logic in filters to isolate non-queued traffic.
Analyze direct agent or departmental call volumes more precisely.

This feature was driven by customer requests to gain clearer insight into how inbound traffic flows outside of structured queues.

New Display Option: Block View for CSQ Summary Widget

The Block View option in the CSQ Summary Widget offers an updated formatting style for real-time customer service queue data.

Block View presents each CSQ's stats as a dedicated widget, making it easier to:

Visually scan queue performance at a glance.
Highlight key metrics like Calls in Queue, Avg Wait Time, or Abandoned Calls.
Customize your wallboards and dashboards based on what matters most to your team.

This brings our widget customization in line with other areas of the platform, like chart configuration in CSQ Time Period Statistics.

Kerberos Authentication for Microsoft SQL Server

With 25.8, Variphy introduces Kerberos authentication support for Microsoft SQL Server, expanding security options for environments that require domain-based authentication.

Explore What’s Possible With 25.8

From smarter contact center analytics to Zoom Phone filtering, Kerberos authentication, and real-time dashboard enhancements, Variphy 25.8 is built for UC teams who need to move fast and stay informed.

Download Variphy 25.8 today

Updated on

September 2, 2025

Published on

September 3, 2025

New Release Webex Contact Center System Administration

Explore Categories

Who Are the Variphy Characters? Meet Venture and the Crew

June 27, 2025

Meet Venture and the Crew — a colorful cast of characters that bring Variphy's solutions to life!

What’s New in Variphy 25.6: Unlock Deeper UC Analytics and Smarter Reporting

June 4, 2025

Discover what’s new in Variphy 25.6, including early access to Webex Contact Center reporting, Microsoft Teams CDR alerts, and modernized report styling.