Director, Partner Business Development
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.
When you’re engaging a prospect about their unified communications (UC) environment, one question matters most: Do they have the visibility they need? Most don’t, and they’re unaware of the gaps.
This set of ten discovery questions will help you identify whether they’re facing challenges with reporting, compliance, or call performance.
Lack of insight into UC activity can impact operations across the board. From compliance audits to call quality and staffing, most organizations depend on visibility but rely on outdated or incomplete tools.
This is your opportunity to show what’s possible with Variphy’s analytics and automation.
1. How do you currently track and analyze call activity?
If they mention manual processes or native calling platform canned reports, that’s a sign they need automation.
2. Do you have visibility into call volume trends, peak times, or call quality metrics?
Limited visibility often means performance and staffing decisions are based on guesswork.
3. What challenges do you face with your current call reporting tools?
Listen for frustrations with slow exports, lack of filtering options, or difficulty segmenting data.
4. Do you need to track calls for compliance, billing, or performance purposes?
If so, accuracy and consistency are non-negotiable — Variphy delivers both.
5. How important is it to have detailed analytics on call performance and user behavior?
Even if it hasn’t been a priority, this question reframes analytics as a strategic asset.
6. What UC platforms are you using — CUCM, Zoom Phone, Teams, Webex Calling, UCCX, or Webex Contact Center?
This helps determine platform compatibility and highlights Variphy’s multi-platform advantage.
7. Would automated reporting and dashboards improve operational efficiency?
If they’re spending hours building reports, automation becomes an easy value-add.
8. Are you looking for both real-time and historical call data insights?
Real-time dashboards can significantly enhance responsiveness and troubleshooting.
9. Do you encounter issues with identifying and resolving call quality problems?
Almost every IT team does. Variphy provides fast, actionable visibility.
10. How do you manage call data across multiple locations or departments?
If their system is fragmented or siloed, Variphy’s custom dashboards and filters can help centralize control.
These questions are designed to help you qualify leads and initiate more meaningful conversations. They help customers recognize where they’re falling short and how Variphy can make a difference.
Start using them in your next call, and you’ll be able to identify fit and value faster than ever.
Contact us today to learn more or book your next strategy session.
Updated on
June 22, 2025
Published on
June 18, 2025
Read Next
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.
SubscribeStay in the Know
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.
Don’t miss out on the latest insights, news, and resources from Variphy.