Customer Success Story: US-based SaaS Company

A US-based SaaS company with over 24,000 endpoints relies heavily on Cisco Unified Communications for its internal and external communications.

• Location: United States
• Industry: High Technology
• Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy DN & DID Management for Cisco
• Devices: 6,000+ Phones

The Challenge

The SaaS company's existing CDR analysis tools had limited functionality, offering minimal user access control, confusing and difficult-to-customize reports, and a maximum retention of 2 million call records. This made it challenging to manage and analyze their communications data effectively.

The Solution

The SaaS company selected Variphy for its robust reporting capabilities, fast deployment, and ability to generate detailed Capacity Utilization Reports across CUCM devices. Variphy provided unlimited CDR data retention, enabling the company to comply with corporate and federal policies while improving long-term tracking and analysis.

“From the first day of my proof-of-concept testing, I knew Variphy was going to be excellent. The alerting tool gives a ton of information our previous CDR tool did not, and the integration with CUCM, UCCX, and even Unity is flawless so far.”

The Impact

By implementing Variphy, the SaaS company's voice engineers now have full control over CDR data, improving their ability to troubleshoot, identify usage trends, and provide clear reports to management. The unlimited data retention feature has been crucial for maintaining compliance and long-term business strategy.

Learn more about our Cisco telephony analytics and reporting solutions.