What’s New in Variphy 25.6: Webex Contact Center Reporting, CUCM Enhancements & More

We’re excited for the upcoming release of Variphy 25.6, packed with enhancements that deliver greater flexibility, deeper visibility, and a more intuitive experience across platforms like Webex Contact Center, CUCM, Microsoft Teams, and more.

Let’s take a closer look at what’s inside.

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Webex Contact Center Reporting – Now in Early Access

Struggling with the limitations of Control Hub or Webex Contact Center Analyzer? Our new Webex Contact Center reporting solution, now available through our Early Access Program, delivers richer analytics and customizable dashboards built for real-world contact center operations.

With Early Access, you can:

Get hands-on with our new analytics interface before public release.
Explore reports designed to tackle actual contact center challenges.
Share feedback directly with our product team.
Receive priority onboarding and support to help you hit the ground running.

CUCM Search Just Got Smarter – Device Pool Enhancements

We’re optimizing CUCM CDR performance for device-based search criteria, helping you get the answers you need faster. These enhancements speed up call history searches, reports, and widgets, especially when working with high-volume or multi-site environments.

You can filter more efficiently by:

Originating or Terminating CUCM Device Pool.
Device Type.
Device Description.

Microsoft Teams CDR Alerts – Real-Time Email Notifications

Already relying on Variphy alerts for CUCM, Webex, or Zoom? Now you can extend that same peace of mind to Microsoft Teams.

New in 25.6:

Set custom alert criteria for Microsoft Teams CDRs.
Get near real-time email notifications when calls match your filters.
Improve response time, incident tracking, and compliance efforts.

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Advanced Report Customization – Modernized Styling With SPA Architecture

With 25.6, we’re modernizing the Report Styles and Settings interface using our contemporary single-page application (SPA) architecture.

You can:

Customize fonts, colors, and layouts to match your brand.
Enjoy a cleaner, faster experience while designing reports.
Control the look and feel without jumping through configuration hoops.

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Let’s Enhance Your Reporting Together

From deeper Webex Contact Center insights to smarter CUCM searches and real-time Teams alerts, Variphy 25.6 is designed to support your team’s daily needs and long-term goals.

Ready to take it for a spin?

Join the Early Access Program and help shape what’s next.
Explore a live demo of everything new in 25.6.

Updated on

June 10, 2025

Published on

June 4, 2025

25.6 Webex Contact Center Microsoft Teams Phone CUCM

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Download Now: Variphy 25.4

May 1, 2025

Variphy 25.4 is now available! In this forthcoming release, we’re thrilled to add DID Management for Microsoft Teams Phone. This integration further expands our support for cloud-based collaboration platforms.